Friars.co.uk Reviews

Name: Friars.co.uk
Address: 6-8 Main Street,, Keswick, Cumbria
Rating: 4.81

4.8 Rating 16,500 Reviews

95 %

of reviewers recommend Friars.co.uk

About Friars.co.uk:

Welcome to Friars! As an independent family company since 1927, our legacy is rich, giving rise to a unique blend of heritage and innovation.

Visit Website

Email:

sales@friars.co.uk

Location:

6-8 Main Street,,
Keswick
Cumbria
CA12 5JD

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Friars.co.uk 5 star review on 20th April 2025

Elizabeth Joan MacMaster

Friars.co.uk 5 star review on 10th April 2024

Laura Morrison

Friars.co.uk 5 star review on 29th January 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product delivered savaged by rodents”

Helpful Report

Posted 3 years ago

Hi there, We do sincerely apologise again that your products arrived like this, unfortunately, this has happened while in the care of the Royal Mail. We have contacted them to investigate further. Kind regards, Friars Customer Service.

Posted 3 years ago

“Alcohol flavours were over-powering. The box was not sold as liquer chocolates, but the majority of the chocolates were. (11/24 didn't contain alcohol). If bought these chocolates as a valentine's gift because they were regarded as good quality chocolates, but honestly I could only find one or two chocolates within the box which actually tastes ok. I also emailed the company direct to tell them how disappointed we were, and asked which chocolates had alcohol in as they were not labeled and they only replied to tell us which chocolates had alcohol in, but ignored the comment about our dissatisfaction.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your review and we are sorry that you were disappointed with the signature chocolates. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Although this chocolate box is not listed as a liqueur box on our website alcohol is included in the ingredients both as a flavouring and as a preservative and the 'contains alcohol' box is ticked in the allergen and dietary guide. We are sorry you were disappointed with our response, we will pass your feedback on to the relevant team.

Posted 3 years ago

“I placed an order for a box of chocolates for my wife as a Valentines Day present as I was due to be away at sea with the Royal Navy on the 14 February and wanted to get her something nice. I placed the order on the 4th February and later that day I received an email saying my order had been dispatched. It is now the 13th February and nothing has yet been delivered to my wife.”

Helpful Report

Posted 3 years ago

Hi there Andrew. We are sorry this has happened. It does say on the tracking, the parcel was delivered on 7th Feb. Please call us on 01768 77 22 34, so we can resolve this for you. Kind regards, Friars Customer Service.

Posted 3 years ago

“Impossible to order. Paying by PayPal. Screen displays ‘Incorrect phone number’. Phone number not requested, how can it be invalid? Lots of other online chocs sellers, forget this one, it has a hopeless website.”

Helpful Report

Posted 3 years ago

Hi Christopher, We are sorry you have had trouble with PayPal. If you would like to resolve this, give us a call on 01768 77 22 34 -option 1, we will be glad to help. Kind Regards, Friars Customer Service.

Posted 3 years ago

“these chocolates were tiny and not worth the cost. won’t be buying again.”

Helpful Report

Posted 3 years ago

Hi there. Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do state the weight and dimensions of the product on the listing to give customers an idea of the size, but again we are sorry you were disappointed. Kind regards, Friars Customer Service.

Posted 3 years ago

“After checking addresses for invoice and deliverey by myself, the package arrived at the invoice address and as it was supposed to go to Largs in Scotland it arrived in Leighton Buzzard Bedfordshire. Not helpful. Wont be chansing an order with you again.”

Helpful Report

Posted 3 years ago

Hi Gillian, we are sorry for your disappointment. Unfortunately, both the billing and delivery address provided were the same. We can only dispatch to the address provided. Kind regards, Friars Customer Service.

Posted 3 years ago

“Still waiting for purchase to arrive. Very disappointing. Will not use again.”

Helpful Report

Posted 3 years ago

Hi Kathleen, We are sorry to hear your parcel hasn't arrived. It was dispatched on 22nd December on a 24-hour service. Please contact us at sale@friars.co.uk or call us on 01768772234 so we can look into this. Kind regards Friars customer service

Posted 3 years ago

“Ordered some Christmas gift for the family received the wrong order. Then it was to late for you to get another order to me in time. Also now I have got to go the trouble of returning the box of chocolate you sent by mistake 😕”

Helpful Report

Posted 3 years ago

Hi Patricia, we are sorry once again, for your trouble. If you would like to call us on 01768 77 22 34, so that we may resolve this. Kind regards, Friars Customer Service.

Posted 3 years ago

“I ordered a box of chocolates for a friend on Friday 17 December, and paid for "next-day delivery". When they weren't delivered, I was told that I had ordered them at 15:05 and next-day delivery only applies to orders placed before 15:00. Also, there are no deliveries at weekends. It's now 22 December, and I have received an email that the chocolates may be delivered today. What a shambles. My advice - order with a company that actually knows how to do next-day delivery.”

Helpful Report

Posted 3 years ago

Hi Stephen, Our next day delivery service has a cut off of 3pm. Particularly at busy times, we have to stick to this. We state at check out that next day delivery is the next working day. Unfortunately, sometimes our delivery partners fail to deliver as promised. This seems to have happened in your case, as a result, we have refunded your delivery charge. Kind regards Friars customer services

Posted 3 years ago

“My selection was a great disappointment. The chocolates were very small and unattractive. I didn't realise that a 'bundle' would mean that no decorative presentation would be supplied. They were also overpriced.”

Helpful Report

Posted 3 years ago

Hi Allen, We are sorry that you were disappointed with your order. Our bundles are a collection of items that don't come in a presentation box. We do try to make this clear in the item description. Kind regards Friars customer services

Posted 3 years ago

“Total order was around £150 I sent this to customer services yesterday expecting a reply today but got nothing. Received my order and I was a little disappointed, firstly the box it was delivered in was soft flimsy and felt really damp and bashed. It’s was only bashed due to insufficient box being used, it was twice as big as it needed to be and everything inside was just rattling around like a marble in a biscuit tin, Don’t know why the flimsy box was so damp, I would never send a customer anything in a box like that, bare in mind this had 2 wine hamper boxes in it, no fragile or this way up marking so it’s just been tossed about like an empty crisp packet in the wind, Contents - chocolates look as good as always, disappointed to see short dates on the chocolates, these are all gifts for Christmas, mum can’t eat a lot of chocolate and these will need to last longer than the dates on them, not great when these are as much as £1 per chocolate, The wine and chocolate gifts are for clients, I bought these last year, although this year the boxes are not as nice quality and feel cheap and flimsy and also damp, opened one up and there’s an old screwed up piece paper inside with chocolates sitting at an angle as they don’t fit the box properly, that will be why the box had a line down the middle from being tossed around. Can’t see me buying these again, there were expensive for what they were before but least you could feel the quality in the package box, now it’s like cost cutting has taken over, cutting corners right left and centre, not impressed in the slightest I’m afraid”

Helpful Report

Posted 3 years ago

Hi Gavin, We are sorry our products were not to your satisfaction. We have checked our emails and unfortunately can't see an email from you. Please could you resend the email or contact a member of our sales team on 01768772234. Kind Regards Friars customer service

Posted 3 years ago

“The one star is for your website. I keep trying to order something and it doesn’t go through. I gave up in the end.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry you had issues placing your order. You may call us to place an order, or receive technical help on 01768 77 22 34. Kind regards, Friars Customer Service.

Posted 3 years ago

“Not as described...was not personalised...a label stuck on a friars card and even that was upside down...IF AN ITEM IS PERSONALISED THEN IT SHOULD BE IN THE ITEM. VERY UNHAPPY”

Helpful Report

Posted 3 years ago

“The ordering process for next day deliveries is not clear at all. Apparently no one is able to wrap label and send a parcel by Royal Mail after 3pm. It’s not like they make the chocolates to order. If it said order before 3 I would not have ordered and will it order again. The surprise meant for office workers on a Friday, was not delivered until Monday, because I was silly enough to think that ordering at 3.44 pm was plenty of time to get next day delivery. I have recently had to send stuff over night and as late as 5.30 was still sufficient. It wouldn’t let me give no stars.”

Helpful Report

Posted 3 years ago

Thank you for your review and sorry for any disappointment caused. Unfortunately it does state on our website that the cut off time for next day deliveries is 3pm and also in our terms and conditions and the order page. Unfortunately there has to be a cut off point for the Royal Mail collections.

Posted 3 years ago

“The chocolate marzipan bars were EXTREMELY OVERPRICED!!”

Helpful Report

Posted 3 years ago

Thank you for your review and we are sorry to hear that you were disappointed with the size of the item. We do use a superior marzipan for this product and we do list the weight of the product but perhaps we need to include the dimensions also, this will be addressed. Thanks again.

Posted 3 years ago

“I bought a number of chocolate boxes for Christmas as they had a great reduction due to” overstocking”. Once they arrived, it was clear they were reduced because they only had one more month before their dates expired. I feel cheated and very disappointed. Will not be buying from Friars again.”

Helpful Report

Posted 4 years ago

Thank you for your comments, if you could care to give us a call, we can come to a resolution regarding this issue. Many thanks

Posted 4 years ago

“Paid for next-day 3rd of September arrived the 8th of September, will not use again”

Helpful Report

Posted 4 years ago

Hello, thank you for your review. We’re sorry your order was not received with the Next Working Day service you paid for. We have arranged for a refund of the delivery charge to you. We apologise once again for any disappointment caused. Kind regards Friars Customer Service

Posted 4 years ago

“The fudge was far too sugary and brittle some of it was broken in the neatly tight wrappers”

Helpful Report

Posted 4 years ago

“I’m sorry I really didn’t like this there was just no taste but hard balls of sugar and they were so tiny sorry but honestly not nice.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry that you were disappointed with the chocolates you received from us. We hope that our customers find our products enjoyable, although unfortunately they may not be to everyone's personal taste. Kind Regards Friars Customer Service

Posted 4 years ago

“The ordering process and communication were good. The chocolates looked delightful and were well packaged. That is as far as it goes since the flavour of the coffee selection was awful. As a lover of coffee chocolates I was delighted to find an entire box of exquisite looking coffee chocolates but oh so disappointed at the unpleasant taste of each of the varieties. It’s actually put me off trying any of the other varieties of Friars chocolates.”

Helpful Report

Posted 4 years ago

Friars.co.uk is rated 4.8 based on 16,500 reviews