French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,869 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally well packaged. Great range of French goods. Item missing from delivery - sorted out and despatched, due next week. I've already had a couple of great lunches enjoying French cheese and saussicon> Highly recommended.”

Helpful Report

Posted 6 years ago

“Only concerned is about diary products in very hot weather.”

Helpful Report

Posted 6 years ago

“All the stuff you can't get in the UK.”

Helpful Report

Posted 6 years ago

“Great service - all items were very well packed. It seems that one of the items was not in stock at the time of delivery and got replaced by a similar one. Thanks!”

Helpful Report

Posted 6 years ago

“One of the products didn’t arrive that was ordered otherwise would have been 5*. Everything else was fine all other products were safely packed and as expected.”

Helpful Report

Posted 6 years ago

“Some of the products are bordering being out of date which is a disappointment and ended up having to throw some away.”

Helpful Report

Posted 6 years ago

“Very good”

Helpful Report

Posted 6 years ago

“So far so good but it hasn't arrived yet”

Helpful Report

Posted 6 years ago

“Lovely to have access to French favourites at this time. The service was prompt and friendly.”

Helpful Report

Posted 6 years ago

“First class service”

Helpful Report

Posted 6 years ago

“Great products however the delivery was a mess. We didnt get our entire order and some of the products we received were not the right ones. Please ameliorate your product delivery which will make this so much better”

Helpful Report

Posted 6 years ago

“Happy to have my usual French favourites, particularly at a time when I can't easily get to France. Thank you. The only downsides were the lead time between order and delivery, and a couple of incorrect products. The incorrect products however were quickly resolved by customer service.”

Helpful Report

Posted 6 years ago

“Excellent choice of French products and what we ordered arrived securely and correctly. However the pack did not arrive until Friday although dispatched on Tuesday. We know that delivery to Northern Ireland can take time, but Parcel Force do offer a quicker service and out parcel was in the England hub for nearly 24 hours. This is difficult when there is perishable produce although we did feel the arrival temperature was acceptable.”

Helpful Report

Posted 6 years ago

“Some lovely stuff here. I bought some tubs of Le Petit Marseillais body lotion which I love. Due to Covid we are not going to France this year so it was great to stock up from Frenchclick.”

Helpful Report

Posted 6 years ago

“Very pleased to have found my favourite French herbal tea! I ordered enough to have free postage but for some reason I was charged! It took a little while to arrive but overall I’m very happy with the service.”

Helpful Report

Posted 6 years ago

“My 1st order had to disposed of due to late delivery. This was the post office fault. Beth from customer services offered me a refund or to replicate my order with DPD. I accepted this and looked forward to my delivery. What a shambles. I only received about a 1/4 of what I ordered. No steak, no boudin noir, nor jams or marmalade. They put a loaf of bread in which I didn’t order and was all squashed anyway. I did receive my butters of which I ordered 6 of. 4 of them only had a week shelf life!! Also a morbier cheese I ordered looked to be 2 months out of date. I did receive a refund but was assured by Benedict in customer services the cheese was fine. My partner wasn’t happy so binned that. Will not be using again.”

Helpful Report

Posted 6 years ago

“A great service but shameful absolutely un-recyclable packaging, an enormous amount of waste, plastic, foam beans...There are alternatives to this and I wouldn't mind paying a tiny bit more for this company to make this world a better place. I will not use this service again only for this.”

Helpful Report

Posted 6 years ago

“Very pleased with the Le Petit Marseillais products I purchased will definitely use French Click again.”

Helpful Report

Posted 6 years ago

“Just what we wanted. Unfortunately one item was not available which is understandable just now. Would help if chilled items with cardboard were in plastic bags so the paper doesn’t get soggy from the cold blocks. Overall very pleased.”

Helpful Report

Posted 6 years ago

“My first delivery from Frenchclick, but it certainly will not be my last. Delivered as promised and the products had excellent used by dates, even better than I can get from my local Waitrose.”

Helpful Report

Posted 6 years ago

French Click is rated 4.6 based on 10,869 reviews