French Click Reviews

4.6 Rating 10,869 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of products, excellent qua!ity. Clear communication, very good packaging and delivery. Will certainly order again”

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Posted 6 years ago

“The delivery time was very long (17 days) and the delivery charge was high (£4.99).”

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Posted 6 years ago

“Apart from the lack of of sufficient delivery slots, shopping with French Click is an enjoyable experience.”

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Posted 6 years ago

“They had exactly what I was looking for. Great choice of continental products. Delivered quickly by courier and no delivery charges a I spent over £35. Will definitely buy again from this company.”

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Posted 6 years ago

“My daughter was delighted to receive a french food parcel with her favourite Champommey. The staff kept me informed about a delay due to stock problems but I would definitely use them again.”

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Posted 6 years ago

“Clear when order would arrive when ordered - and turned up on that day! Good quality food - all arrived sensibly packaged & in perfect condition.”

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Posted 6 years ago

“Took two weeks to deliver. One product was missing from my order without warning. One of the pate-packs was open at the side and I had to throw it away. The rest of the order was warm instead of cool, with soggy packaging. Will never use them again.”

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Posted 6 years ago

“very happy with the goods and delivery but disappointed that the cancoillotte was not available as it was the most important item in the list for me. The other sites I used do show unavailable items as out of stock. Otherwise all ok”

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Posted 6 years ago

“Very well packaged, missing one item so I expect it will cooome later”

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Posted 6 years ago

“I placed my order mid-June and, because of the sanitary crisis, the delivery was scheduled for about 3 weeks later. I didn't mind the wait at all, though, as I live in the North of England. My order, which contained a few fresh products, was dispatched on a Friday evening from London and was scheduled to be delivered on the next morning (DPD Saturday express AM). However, DPD delivered it on the following Monday morning, and despite the ice packs, my cheese and desserts were ruined and I had to throw them away. When I took this matter to DPD, they said that all companies using their services had been made aware that Saturday AM services were mostly reserved for key workers and vulnerable people during the Covid crisis. As my order was not a necessity, it was stocked in their warehouse over the weekend, obviously not in a refrigerated area. This made me wonder why French Click chose to use DPD despite of this. That being said, the other products were all well packaged and were all there. One item was out of stock, and French click refunded me before my order was even dispatched, so I was very impressed with that. Overall, as a French person living in the UK, I was very happy to be able to get these items from home that I miss very much, and I think the pricing is good too. Good service overall, just disappointed that the Saturday morning delivery issue cost me a couple of products.”

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Posted 6 years ago

“Nice choice of products, nice quality and nice service. Everything went according to plan, I don't have any complaints and I recommend !!”

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Posted 6 years ago

“Firstly, I got sent the wrong package and had to meet up with the person and swap it myself. Secondly, there were items missing and thirdly 4 of the items were wrong! Customer service is impossible to get a hold off”

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Posted 6 years ago

Hi Very sorry about this, it looks like you already have a re-delivery in this Tuesday for this. You should always get a reply on customer service e-mail within 24 hours. We are trying hard to answer all calls though this can be difficult sometimes due to the volume of inquiries. We hope you will consider revising your reviews once we've sorted the issues out. Customer services are trying their best. Thanks Matt French Click

Posted 6 years ago

“Really delighted to receive my order apart from my order was missing one item which was really disappointing”

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Posted 6 years ago

“Very good service . Got exactly what I wanted but it took rather a long time to arrive. Maybe because of the current situation.”

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Posted 6 years ago

“Arrived promptly. Well packed including cold bags for preservation. Well done.”

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Posted 6 years ago

“All received. Happy To have my french stuff. Just the melon was a little on the small side for the price.”

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Posted 6 years ago

“EXCELLENT SERVICE FROM ORDERING TO DELIVERY TO MY DOOR STEPS WITH EXCELLENT ACCURATE DATA EVEN THE ETA.I WILL ORDER AGAIN AND HAVE ALREADY RECOMMENDED AND GIVEN THE LINK OF FRENCHCLICK TO MY FAMILY . EDDY FROM KENT”

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Posted 6 years ago

“The genuine article and at very reasonable prices. Especially appreciative of the coffee ( Grand-mère & Maison du Cafe) for which we acquired a taste while living in France.”

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Posted 6 years ago

“After living in Provence\B for 20 years it is wonderful to be able to have my 'Bonjour' every day. Hope I will find other things as well. Thaak you”

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Posted 6 years ago

“The products are amazing and delivery was fast.A new customer for life.Cant wait to try different products 😀”

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Posted 6 years ago

French Click is rated 4.6 based on 10,869 reviews