French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,869 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly only half the items I ordered arrived. Also one item I was charged for wasn’t included. I was really disappointed as they had some great items. No apology offered or replacements. The items weren’t that rare. I order 3 different breads but none came. Neither did the mustard I ordered or confit de cerise. Someone must have known these weren’t available at the time. Products were fine but don’t rely on getting everything you want if your hosting and expecting these items like I was. A real shame!”

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Posted 6 years ago

“Very pleased to receive the French items which are sometimes hard to find else where. Excellent service.”

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Posted 6 years ago

“Good selection and deliver on time. Would be great if they could be clearer about what is out of stock. Have ordered things on 2 occasions where they take the order but then are out of stock so don’t send it. Refunds from out of stock are seemless and done proactively.”

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Posted 6 years ago

“Delivered outside the time window I had ordered for by a couple of hours but it was lockdown so I wasn’t going anywhere. Quality of food is excellent the meat and cheese was delicious and a good variety of products. A little taste of France to make up for not going to France this year”

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Posted 6 years ago

“Everything was great, all just right to eat. The only disappointment was that I waited in for the delivery slot but it didn’t arrive until the next day.”

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Posted 6 years ago

“Haven’t got it yet”

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Posted 6 years ago

“l was pleased to come across French click because we love French food but was a little sad to find the quality was a little poor and was dear for what you got what a shame also the ice packs where not frozen l may try again”

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Posted 6 years ago

“I was delighted to be able to order food that is very difficult to obtain in Britain: merguez and tubes (rather than jars) of harissa for example. My reason for awarding only 3 stars is that there was a problem with the packaging. The "cool" gel pads had all melted completely by the time the order reached me, with the result that the packages were soaking wet. I had to throw away all outer cardboard packaging on the products, and stick my own paper labels on to show the sell-by date. The fact that they had been too warm had an adverse effect on some of the products themselves too: the mousse au chocolat for instance had shrivelled to half the size it should be, although the taste had not been affected because of the long sell-by date. Would it not be possible to use "cool" sachets which will not leak?”

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Posted 6 years ago

“We were pleased to be able to get favourite French foods but one item was not available and we only knew because we saw a refund on PayPal. The delivery did not arrive as scheduled and we tried repeatedly to get a response from French Click on the telephone but they did not answer on either number. DPD were unhelpful and the package containing cheese arrived 48 hours after dispatch. The weather was very hot but the cold pack did it’s job. Not very impressive service but not all the fault of French Click.”

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Posted 6 years ago

“I always enjoy ordering from French Click and this was no different. The only shame was two of my five items were missing or out of stock. If I had been advised of this when ordering I would not have placed the order at that particular time. Refund was sorted once I queried it. Not a bad experience overall.”

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Posted 6 years ago

“Plus points: Get all your favourite french treats from one place Delivery spot on time Negative Cancelled items with no communication”

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Posted 6 years ago

“The products were excellent, but very slow delivery - over three weeks - and then two out of ten items short-shipped.”

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Posted 6 years ago

“Good selection it long delivery times. Salads arrived split so unusable. Probably need to rethink the containers.”

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Posted 6 years ago

“Excellent service . Livraison en temps et en heure et emballage parfait . Les produits sont arrivés en très bonne condition et les dates de consommation adéquates . Je repasse commande bientôt !”

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Posted 6 years ago

“Very happy with my delivery. Looking forward to the next one”

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Posted 6 years ago

“The order and delivery all worked and we are very pleased with the products- will be back”

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Posted 6 years ago

“So satisfying to find an easy way to get favourite French products. It's not a quick service but reliable & delivery was exactly as tracked. Definitely will use again & recommend.”

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Posted 6 years ago

“Fantastic service 5 out 5”

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Posted 6 years ago

“I'm so pleased to have found this site. Many years of regular work travel to France & Belgium means that no other mayo but Amora or Benedicta will do. My local deli used to stock it, but no longer now under new ownership. Waitrose Maille will do at a pinch, but it's a bit of a trek to my nearest one. Such a wide range of French goodies, and although the shipping costs were a tad expensive (I live in Cornwall) it's cheaper than getting the Brittany Ferry from Plymouth to Roscoff! Covid 19 meant there was quite a wait for delivery, but delighted with the excellent packing and the contents, of course! Will use again and recommend.”

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Posted 6 years ago

“Delivered on time, good products.”

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Posted 6 years ago

French Click is rated 4.6 based on 10,869 reviews