French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,680 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have placed an order for the first time on the website French Click. The website design is very poor, and could be easily improved ! Then once my order received I realised that many items were missing... I haven’t been informed before I realise myself there were missing... a bit frustrating when I order on this particular website for those special product. Could have inform me the day before or suggest an equivalent instead. I cannot answer who made the delivery as I just realised that the groceries were in front of my door since I don’t know how long... the courier could have knock the door.”

Helpful Report

Posted 5 years ago

Hi Sorry about these missing items, we do have more stock problems than usual due to us being much busier than usual for this time of year. Normally the delivery driver should ring the bell and / or knock when they do the delivery. Though we are doing contact less so they shouldn't enter the property. Thanks Matt French Click.

Posted 5 years ago

“It's all very well staggering the processing of orders in order to deal with demand. But when an item is accepted in the order but then not available when that order is processed two weeks later, the customer should be asked if they still wish to go ahead - the first I heard about it was when I opened the package!”

Helpful Report

Posted 5 years ago

Hi Sorry for this missing item, we do have more stock problems than usual and they are only discovered when we are packing the order out to ship, which will be the day before the delivery. Thanks Matt French Click

Posted 5 years ago

“Still waiting to receive my products that I ordered on 18th May so difficult to give an accurate rating. Looking forward to receiving my shopping though”

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Posted 5 years ago

Hi Seems this order is due on Wednesday, you should have received the review e-mail after that date. Please revise when you do, thanks! Best regards, Matt French Click

Posted 5 years ago

“I was very happy that the Order came in good time.”

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Posted 5 years ago

“I was very happy with the service from French click, but the delivery service let it down badly by being about three hours later than the advised time they gave me. Glyn”

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Posted 5 years ago

“Excellent range and good prices”

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Posted 5 years ago

“Fantastic to receive our order today, it almost feel like we're in France on holiday with our French crackers xxx”

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Posted 5 years ago

“Great service, great food. Thanks.”

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Posted 5 years ago

“Amazing service , will recommend.”

French Click 5 star review on 1st June 2020

Helpful Report

Posted 5 years ago

“I would have expected to have received an email final invoice/delivery note advising what was sent and the cost of individual items. I accept that at the moment of making up the order not all items where available, but apart from a debit to my credit card I have no idea of how the debit was made up. Nevertheless the facility to order and range is good. Alasdair Adam”

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Posted 5 years ago

“I didn’t get all the items I ordered. I was charged for all. I have tried contacting them phone, email and social media. No response. Nice selection of products, weak customer service.”

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Posted 5 years ago

“So pleased to get items which we usually buy in France as we cannot visit at the moment. Wonderful! Great stock range. As it was my first order, I did not know that I needed to access my account to find out what was going to be missing from the order - thought I might get an email first like Ocado do - so was disappointed when items were missing. Will know for next time.”

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Posted 5 years ago

“I know I can always count on French Click for a good selection of quality French cheeses even in the lockdown. Recently delivery slots got scarce, so I had to plan ahead, but it's tough for everyone”

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Posted 5 years ago

“Very pleased with both service and products. Will certainly use again, and recommend to friends.”

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Posted 5 years ago

“All items good quality. Delivery etc fine in .present circumstances. A new invoice would have been helpful in view of items not available or a substitute.”

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Posted 5 years ago

“Always good service from this company, supplying a niche market and doing it very well.”

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Posted 5 years ago

“I recently made an order. As soon as I'd submitted it I realised one product was unsuitable so contacted the company and they cheerfully and quickly amended it. A few days later our parcel arrived and the wrong products were delivered. I emailed the company with a photo of the mistake and they were extremely apologetic and rushed the correct items out. They said to keep the incorrect items, which turned out to be great marketing for them because we tried a new product, really like it and will probably purchase that in future, too!”

Helpful Report

Posted 5 years ago

“It was wonderful to get a taste of France, especially during lockdown, and the package arrived exactly when promised. My only quibble – and it's a very minor one – is that I wasn't told that an item wasn't available until the package arrived. The missing item was immediately deducted from the total cost, which was very good. But it could be a good idea to inform customers when the package is shipped that an item might not be available.”

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Posted 5 years ago

“Really good website and the service was great. One of the items was not available but the cost was refunded before the rest was shipped. Having a day eating real French food did help make up for the fact we can't go to France for our holiday”

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Posted 5 years ago

“Didn't realise I could buy French coffee in the UK. My life is saved. It isn't the bargain it is at French supermarkets, but in these difficult times, at least we can get it! Many thanks. And many thanks to the lovely young man who delivered the order.”

Helpful Report

Posted 5 years ago

French Click is rated 4.6 based on 10,680 reviews