French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wasnt told one chicken wasnt available just refund issued! Not happy”

Helpful Report

Posted 3 years ago

Very sorry about this, if you order again we can refund any delivery charge for you. Please e-mail customerservice@frenchclick.com and we'll sort this for you.

Posted 3 years ago

“Very easy to order and communication very good. Belin Monaco biscuits are delicious!”

Helpful Report

Posted 3 years ago

“Great friendly company and fab food”

Helpful Report

Posted 3 years ago

“the service & the cheeses itself were excellent.”

Helpful Report

Posted 3 years ago

“Having just returned to the UK after living in France for 15 years, this site is a good place to buy those few French items that we miss!”

Helpful Report

Posted 3 years ago

“Brilliant service. Well packed. Used them before and will do again Merci pour un excellent service”

Helpful Report

Posted 3 years ago

“Great range of fish and shellfish soups.”

Helpful Report

Posted 3 years ago

“Really pleased with products and speedy delivery!”

Helpful Report

Posted 3 years ago

“Quick delivery great product completely satisfied will be ordering again today”

Helpful Report

Posted 3 years ago

“I have ordered a few times now from FC, great service, easy to use site, lots of products at really good prices. 5 stars. I've not had any problems with my orders (as far). Thank you”

Helpful Report

Posted 3 years ago

“Very pleased I found this site. From easily navigating it, to placing the order and receiving the items, everything was trouble free and efficient. I look forward to my next transaction with them.”

Helpful Report

Posted 3 years ago

“Today, I was very disappointed with "French Click" I have been a customer for years ans didn't like the way I have been spoken to ! To cut a long story short, few of the items I've ordered did miss. Unfortunately for me, I was the one to have to sort it out by taking some pictures of the goods I've already received when the fault was entirely to French Click. I didn't need to be more stressed than I was ! That was on order of helping me ?! The woman on the phone had everything she needed to sort everything for me. I am a good customer and spend always quite a lot of money ! So, please, I've a little bit of respect ! Where is customer services those day ! Fortunately, I did recovered the missing parcel. Unfortunately, some washing-up liquid pored all other the other items ! But I certainly did not want to contact you to have, again, to have to deal with that unpleasant person !”

Helpful Report

Posted 3 years ago

Very sorry to hear this. We'll investigate what happened here ASAP.

Posted 3 years ago

“Easy to order and reasonable price. And delivery was only a few days. Very happy.”

Helpful Report

Posted 3 years ago

“Efficient and prompt service.”

Helpful Report

Posted 3 years ago

“I love French click it's amazing”

Helpful Report

Posted 3 years ago

“food parcel delivered on time and was very carefully packed. I will definitely buy again from french click.”

Helpful Report

Posted 3 years ago

“French Click shipped a partial order, despite a pick ticket saying everything was shipped. When I asked for the remaining items to be shipped, I was told they would issue a refund for those items.”

Helpful Report

Posted 3 years ago

Very sorry about this, this would have to be a picking mistake as everything should have been in the order ok.

Posted 3 years ago

“Very good service”

Helpful Report

Posted 3 years ago

“Excellent service supplying the soap I love.”

Helpful Report

Posted 3 years ago

“Good service as always from French Click. This time there was insufficient stock in the size selected so I was contacted to see what was wanted. I chose a smaller size and the order was quickly sent with a 1 hour delivery slot and the money difference was received in my paypal account before the delivery arrived. Thank you very much for your very good service.”

Helpful Report

Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews