French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are pleased with the products, but they arrived a day later than anticipated. I would like to be assured that if we ordered the fresh raw products like magret or foie gras they would arrive on time and adequately chilled to be safe.”

Helpful Report

Posted 3 years ago

“My order is not even shipped yet once again a very poor service. When one orders you in a few days, but after you get the order your seem to lose your memory. So I will never recommend your company to my friends again”

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Posted 3 years ago

Very sorry about this, the order should have been shipped on Wednesday but got delayed due to a mistake. We can offer a full refund or ship it today.

Posted 3 years ago

“Very good service!! I will shop again. Good quality goods.”

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Posted 3 years ago

“Great products not on our store shelves any more eg badoit! Very good value - excellent communication - safe efficient courier delivery (suggest not choosing parcel force for fresh items as there can be delays in transit) I will be ordering again! Penny”

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Posted 3 years ago

“As a french native living in the UK for the past 20 years,I’m absolutely delighted to have French Click to deliver all of my childhood favourites. Service is a bit pricey (it’s over £12 just for delivery in Northern Ireland 😟) but said service is fast & convenient. Real treat every couple of months”

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Posted 3 years ago

“a very good service supplying flavours of France”

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Posted 3 years ago

“Order not shipped”

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Posted 3 years ago

“Very good service and a nice range of products at a decent price.”

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Posted 3 years ago

“Great selection of items. Goods were delivered quickly and in good condition. Very safe packaging. Very reasonable prices. My first purchase but will definitely use again.”

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Posted 3 years ago

“I was so excited to receive my shopping from one click! I’d made an order, couldn’t solve a problem I thought I had, so emailed. As soon as the office opened, I had a call from Muriel who sorted me out- then gave me a first order discount to boot! I’d ordered with a timed delivery and was delighted when the parcel came in its delivery slot. The unpacking of my treats was a joy, everything was packed in freezer packs and insulative materials, in lovely condition. The items we’ve already used were just as if I’d bought them the day day before in a Leclerc centre! I’m so looking to having friends round for an authentic raclette meal…….and am looking forward to making my next order!”

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Posted 3 years ago

“Good service and great to be able to buy genuine French products for delivery to the UK.”

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Posted 3 years ago

“Order complete and arrived on day and time arranged.Great selection of home French products too.”

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Posted 3 years ago

“All great, products as ordered. Shane about the huge volume of non biodegradable styrofoam packaging”

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Posted 3 years ago

Thanks for the review. Please note the Flopak green is degradable and can be recycled in some areas.

Posted 3 years ago

“Best butter I've ever tasted, great range of products, prompt delivery. Highly recommended!”

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Posted 3 years ago

“Absolutely brilliant. The prices were great. The range of goods is extensive. My order was very well packed and everything was in superb condition. I will be ordering again. Vive le Frenchclick!!”

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Posted 3 years ago

“Disappointed as 4 of the items ordered were not sent even though they were stated as in stock on the website. Would not have ordered had I known so many items would be absent”

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Posted 3 years ago

“Super service and very quick! Merci bcp!”

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Posted 3 years ago

“Good choice of food, efficient delivery Thank you”

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Posted 3 years ago

“Good selection of French groceries and produce with fast, reasonably priced, delivery!”