French Click Reviews

4.6 Rating 10,680 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed my order mid-June and, because of the sanitary crisis, the delivery was scheduled for about 3 weeks later. I didn't mind the wait at all, though, as I live in the North of England. My order, which contained a few fresh products, was dispatched on a Friday evening from London and was scheduled to be delivered on the next morning (DPD Saturday express AM). However, DPD delivered it on the following Monday morning, and despite the ice packs, my cheese and desserts were ruined and I had to throw them away. When I took this matter to DPD, they said that all companies using their services had been made aware that Saturday AM services were mostly reserved for key workers and vulnerable people during the Covid crisis. As my order was not a necessity, it was stocked in their warehouse over the weekend, obviously not in a refrigerated area. This made me wonder why French Click chose to use DPD despite of this. That being said, the other products were all well packaged and were all there. One item was out of stock, and French click refunded me before my order was even dispatched, so I was very impressed with that. Overall, as a French person living in the UK, I was very happy to be able to get these items from home that I miss very much, and I think the pricing is good too. Good service overall, just disappointed that the Saturday morning delivery issue cost me a couple of products.”

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Posted 5 years ago

“Nice choice of products, nice quality and nice service. Everything went according to plan, I don't have any complaints and I recommend !!”

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Posted 5 years ago

“Firstly, I got sent the wrong package and had to meet up with the person and swap it myself. Secondly, there were items missing and thirdly 4 of the items were wrong! Customer service is impossible to get a hold off”

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Posted 5 years ago

Hi Very sorry about this, it looks like you already have a re-delivery in this Tuesday for this. You should always get a reply on customer service e-mail within 24 hours. We are trying hard to answer all calls though this can be difficult sometimes due to the volume of inquiries. We hope you will consider revising your reviews once we've sorted the issues out. Customer services are trying their best. Thanks Matt French Click

Posted 5 years ago

“Really delighted to receive my order apart from my order was missing one item which was really disappointing”

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Posted 5 years ago

“Very good service . Got exactly what I wanted but it took rather a long time to arrive. Maybe because of the current situation.”

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Posted 5 years ago

“Arrived promptly. Well packed including cold bags for preservation. Well done.”

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Posted 5 years ago

“All received. Happy To have my french stuff. Just the melon was a little on the small side for the price.”

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Posted 5 years ago

“EXCELLENT SERVICE FROM ORDERING TO DELIVERY TO MY DOOR STEPS WITH EXCELLENT ACCURATE DATA EVEN THE ETA.I WILL ORDER AGAIN AND HAVE ALREADY RECOMMENDED AND GIVEN THE LINK OF FRENCHCLICK TO MY FAMILY . EDDY FROM KENT”

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Posted 5 years ago

“The genuine article and at very reasonable prices. Especially appreciative of the coffee ( Grand-mère & Maison du Cafe) for which we acquired a taste while living in France.”

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Posted 5 years ago

“After living in Provence\B for 20 years it is wonderful to be able to have my 'Bonjour' every day. Hope I will find other things as well. Thaak you”

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Posted 5 years ago

“The products are amazing and delivery was fast.A new customer for life.Cant wait to try different products 😀”

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Posted 5 years ago

“Very good but a little disappointed two items were missing! One was needed as part of a present for someone. I suppose it’s due to the present Covid 19 situation. Otherwise I was satisfied with the service.”

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Posted 5 years ago

“Very satisfied with the site and service. Your packer deserves "Packer of the Year" award.”

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Posted 5 years ago

“Good sized duck breasts but would have appreciated longer use by date (2 days from delivery)”

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Posted 5 years ago

“Would not be without French Click for delivery of fresh French foods and pharmacy treats to the UK. Especially wonderful to remind us of French holidays that we have so missed this year!”

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Posted 5 years ago

“Charming gentleman delivered this morning. Will certainly use them again. Thank you.”

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Posted 5 years ago

“We found everything we were looking for! The delivery person was lovely too, which was a lovely bonus.”

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Posted 5 years ago

“Knorr Pepper Sauce was available from French Click which was wonderful to see as we really enjoy this sauce and we would normally purchase some when we visit France. Sadly visits to France are not possible at the moment and so this was the best way for us to obtain our favourite sauce. Website was easy to use, price was reasonable, delivery date specified and postage costs were reasonable. Packaging was extremely secure and arrived safely and on time. All in all I can recommend this company and will use again.”

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Posted 5 years ago

“Disappointing! The pate was four days over the use by date and only one of the three packs of Rosette arrived. Also, the packaging was inadequate and one pack of Danettes and one pack of carottes Rapees were split and unusable.”

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Posted 5 years ago

“Order easy to place, arrived on time delivered by a friendly driver. Wonderfully welcomed groceries as missing our time in France. Have placed a further order. Thank you.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,680 reviews