French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,869 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent produce. Really great to get a taste of France delivered straight to your door.”

Helpful Report

Posted 5 years ago

“Delivery time was quoted at time of order (3 weeks) and in fact arrived a couple of days earlier. Box was badly damaged (by courier) although items were well packed so only one pack of pasta was slightly affected. The only improvement note I would make is that when I counted the items off two items were missing from the order but not informed by email. However, on looking the delivery note they must have been two short as was handwritten. The final charge was slightly less so whilst the difference wasnt exactly the same it was close enough. It would have been nice to have been informed by email of any difference.”

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Posted 5 years ago

“Everything worked like clickwork!”

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Posted 5 years ago

“It took over 3 weeks for the items to arrive, far to slow and no explanation given.”

Helpful Report

Posted 5 years ago

Sorry to hear this. The order was delivered on the date chosen when ordering. We have a backlog of orders due to the current crisis. Normally you should know when the package will arrive as you have to choose it when you checkout.

Posted 5 years ago

“Very happy with most of the things that I ordered, although the bread was a bit tough having been frozen. Also, I got a partial refund through PayPal with no explanation. When the order arrived there were a few things missing, so I guess that was what the refund was for. Might have been nice if they'd dropped me an email saying so.”

Helpful Report

Posted 5 years ago

“Easy to order wide range of goods and arrived on time .”

Helpful Report

Posted 5 years ago

“I do not believe that my "opinion matters to French Click". I sent you a report on your delivery ten days ago. You still have not read it. Consignment was poorly packed with the result items in unprotected cardboard boxes were badly crushed by heavier items in transits. Boxes of biscuit crumbs in place of boxes of biscuits are not accaptable at your prices. Other avoid these basic mistakes. Most items were fine, but your unprofessional approach to packing a box of groceries was seriously disappointing.”

Helpful Report

Posted 5 years ago

“Excellent service and product”

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Posted 6 years ago

“Items arrived as ordered Timeframe to deliver was 1 month!!! Far to long Really need to improve and will order again as there is a great choice of French products”

Helpful Report

Posted 6 years ago

“Amazing service - went over and above to get what I needed in tricky times - package was on time and really well packed. Thank you!”

Helpful Report

Posted 6 years ago

“Good product range, quick refund for unavailable items and smooth delivery. I would have liked a quicker delivery, earliest slot was a 2 week wait. Otherwise a happy customer”

Helpful Report

Posted 6 years ago

“I ordered dishwasher tablets I'd been used to buying in France (quite the best I've ever had) and despaired of replenishing stocks until I found French Click. It took a while to be delivered (I ordered 4 boxes) but I was kept informed and asked if it was OK to wait for the whole order. They arrived in any case in the nick of time and my dishes and cutlery are now twinkling again. I shall be using French Click again, no doubt.”

Helpful Report

Posted 6 years ago

“Some of the items received were broken, we had to make a claim to be reimbursed of the amount. Everything is sorted out now but at the end I do not have the product I wanted.”

Helpful Report

Posted 6 years ago

“Very good customer service despite products damaged I was happy with purchase”

Helpful Report

Posted 6 years ago

“I was so happy to find French click so that I could buy my favourite foods on line after having 7 trips to France cancelled this year due to COVID. The staff were very helpful and I will be using them again”

Helpful Report

Posted 6 years ago

“Good. Has products I can't find in UK supermarkets. All good. The date on one of the product was really short but we wanted to use it anyway so no issue. Hence the 4 stars rather than top 5.”

Helpful Report

Posted 6 years ago

“Yes received items many thanks but feel your delivery was far from satisfactory, seeing your location is London 3 weeks is really along time to deliver an item from stock. I would however re order as they are a very tasteful sauce, having originally purchased in France.”

Helpful Report

Posted 6 years ago

“I love this website so much, exceptional service, great products, great delivery slots, I wish I could afford to buy more often.”

Helpful Report

Posted 6 years ago

“Prompt delivery, items as described. Many thanks”

Helpful Report

Posted 6 years ago

“very good, I would use this firm again. Helpful and efficient. The only reason it wasnt 5 stars was it took quite a long time to receive the order from them. They were however really helpful and delayed my order for me when I was going to miss original deadline due to holidays.”

Helpful Report

Posted 6 years ago

French Click is rated 4.6 based on 10,869 reviews