French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product was as advertised and it arrived in the timeframe given. Thank you for that. My only criticism is the packing. More training needs to be given to those who pack your products for shipping, as the product packaging arrived crushed. All of the packing material was at the bottom of the box, instead of being distributed evenly around the product to protect it. This meant that to close the box fully, the packer had to crush the product to seal the box. It's bad enough trying to get packages to arrive through the usual delivery companies in the condition they were intended for, but to pack the products incorrectly as well?”

Helpful Report

Posted 2 years ago

Very sorry about this, please send photos of the packing and any damage to customerservice@frenchclick.com. We can then sort any issue out for you and with the warehouse to make sure these errors don't happen in future.

Posted 2 years ago

“Great service, order arrived on time and products a good price.”

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Posted 2 years ago

“Excellent range of produce either difficult or impossible to buy elsewhere”

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Posted 2 years ago

“Very reactive and efficient to solve problem Highly recommend”

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Posted 2 years ago

“Excellent produce and efficient delivery”

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Posted 2 years ago

“Quick process from ordering to delivery. Prices a little high maybe compared to France but saves on lugging the food on the eurostar”

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Posted 2 years ago

“Excellent products, as ever, and delivery as per schedule. I had a problem with one item but this was dealt with very satisfactorily by FrenchClick, so I have no complaints whatsoever and shall continue to use them.”

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Posted 2 years ago

“Good price and prompt delivery”

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Posted 2 years ago

“Excellent choice , quality and delivery! Will be re-ordering very soon”

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Posted 2 years ago

“Really great to be able to buy French products. Great selection and was delivered on time and very well packaged.”

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Posted 2 years ago

“Excellent range and aervice”

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Posted 2 years ago

“Great quality, delivery and loved it all!”

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Posted 2 years ago

“Excellent product competitive price”

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Posted 2 years ago

“Excellent service and great products. Have been using French Click for years. Just the right items when you need, especially if you can't get to France. Love the range of snacks, chocolate, cheese and beauty goods. Always arrives very well packed.”

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Posted 2 years ago

“First time I've ordered from French Click. Purchased some Berlin crackers for a French-themed family party, which were delivered on time and in good condition. Will definitely use again for a taste of France in a hurry!”

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Posted 2 years ago

“Ordering was straightforward and I was able to select the most convenient delivery date. Very happy to receive some of my favourite products soon afterwards. I no longer bring them back from France myself in my luggage so thank you French Click.”

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Posted 2 years ago

“Pleased with quality of products and speed in which they were delivered. Would love it if they could offer a wider variety of products as it feels fairly limited but overall pleased with what I got.”

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Posted 2 years ago

“An excellent service providing all the French ingredients normally only found in France.”

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Posted 2 years ago

“So reliable. I love French Click. Val”

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Posted 2 years ago

“Good value and excellent service. Also, use a reputable courier (DHL) so you can rely on it being delivered on time and to the correct address.”

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews