French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,907 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were perfect. However, they sent me an email to inform me my delivery would be delayed because of missing products, and then proceeded to deliver them three days earlier without telling me. Luckily I was home. The delivery person was also very annoyed I used a French number for my order ( the website let me use a French number and I assumed they could call French numbers from their uk number, because I can.) I usually only leave positive reviews but I didn’t feel like a client here, more like a nuisance to them.”

Helpful Report

Posted 2 years ago

Sorry about this communication issue. There were other deliveries in your area on Saturday so the delivery was put for then, you should have been told about this first, this was a mistake. The office can contact you on a French number fine, the delivery drivers can do via what's app or other data based service but not directly from the phone.

Posted 2 years ago

“All simple, efficient and very prompt - from the beginning (purchase) to the end (delivery). Highly recommended!”

Helpful Report

Posted 2 years ago

Thank you so much for your exceptional 5-star rating of FrenchClick! We truly appreciate your kind words and we're thrilled to hear that your experience with us was nothing short of simple, efficient, and prompt.

Posted 2 years ago

“The price and service delivery is good”

Helpful Report

Posted 2 years ago

Dear Francis,Thank you so much for your excellent 5-star rating of FrenchClick! We appreciate your feedback and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

“Great. Delivered in a few days. All products well wrapped ( fermiere yoghurt cold and ceramic pots protected). Good prices, all items revieved. Delivered in time with good communication. 10/10. Am about to order again.”

Helpful Report

Posted 2 years ago

“They sent it on the date they said. The preparation of the box was also nice. I didn't have any problems with payments, it's a nice place👍👍”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of FrenchClick! We truly appreciate your kind words and are thrilled to hear about your positive experience.

Posted 2 years ago

“Always a please to do business with French Click! I am unable to get French Butter here in the US and they always have my favorite brand. Such a treat when it arrives! Only one little comment- maybe more ice packs or insulated box- the few ice packs were pretty much thawed. Thank you, M”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a fantastic 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with FrenchClick.

Posted 2 years ago

“Items well packed & quickly delivered.”

Helpful Report

Posted 2 years ago

Thank you so much for your exceptional 5-star rating of FrenchClick! We greatly appreciate your kind words and recommendation.

Posted 2 years ago

“The Ricore, coffee arrived it was well packed, I will use Frenchclick again.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of FrenchClick! We appreciate your kind words and are thrilled to hear that you were happy with your purchase.

Posted 2 years ago

“I ordered two bottles of the same shampoo, but I was given one correct one, and one that I didn't ask for. It is the first time I have used your shop, I won't be using it again!”

Helpful Report

Posted 2 years ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll swap them or offer a refund for the incorrect one.

Posted 2 years ago

“great french products. easy to order and delivered on time in great condition.”

Helpful Report

Posted 2 years ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 2 years ago

“I bought two bottles of Pacific fraîcheur anis, hoping it would substitute for Pernod as I love aniseed and can't drink alcohol any more. I was not disappointed, it's lovely and I drink it with some lemonade as a long drink. I'll definitely be buying more.”

Helpful Report

Posted 2 years ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 2 years ago

“Impressed with the how well the product was packaged”

Helpful Report

Posted 2 years ago

Thank you so much for giving us a 5-star rating on FrenchClick! We truly appreciate your kind words and support.

Posted 2 years ago

“The product arrived, beautifully and sustainably packaged, but unfortunately, to a flat next door, rather than to my house. Someone 'clicked' the wrong address but I managed to track it down eventually. The man I spoke to at French Click accepted that they were at fault and offered to replace if necessary, which I'm glad wasn't needed. I was happy with the handling of the situation.”

Helpful Report

Posted 2 years ago

Very sorry about this mistake, we will investigate to make sure the booking is accurate in future. We are happy it was at least resolved ok.

Posted 2 years ago

“Fresh bread arrived a week late”

Helpful Report

Posted 2 years ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this for you with a refund of the item or a redelivery.

Posted 2 years ago

“Wonderful except for those horrible plastic balls they use for packing”

Helpful Report

Posted 2 years ago

Dear valued customer, Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your continued loyalty and support. Additionally, we would like to address your feedback regarding the packing materials. We are using paper loose fill on dry and non fragile orders now and please also note that the flo pak green is degradable in the natural environment and can be recycled at supermarket recycling stations. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 years ago

“Like monthly email with coupon code, fast and smooth transaction with a quick packaging and receive items earlier than I expected.”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

“Quick and efficient delivery, and a great choice of French products!”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding five-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

“Excellent quality and service, thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding five-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

“Good choice of items…. Well packed and delivered as promised… I would recommend….”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

“Great products, many remembered from my childhood when we used to spend holiday time with a couple of families in France, one in Abbeville and the other in Oullins who we'd got to know as their children came to stay with us on the OVSE programme (which I don't think exists any longer!)”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding five-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you had a positive experience with us.

Posted 2 years ago

French Click is rated 4.6 based on 10,907 reviews