French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very pleased with the products ordered from Frenck Click - arrived in time and in good condition”

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Posted 2 years ago

Thank you for your 4 star rating of French Click! We are very pleased that you were satisfied with the products ordered from French Click – arrived in time and in good condition. Your satisfaction is very important to us and your feedback helps us improve our delivery process. Thank you again for your kind words.

Posted 2 years ago

“We sold our holiday house in France after 20 years & there are certain items we miss & can’t buy in the UK. French Click has a good varied choice, ordering was easy & delivery was excellent, quick & efficient.”

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Posted 2 years ago

Thank you for your 5 star rating of French Click - we are so glad that it was smooth and easy for you to find the items you missed! We're glad we were able to help make things a little easier for you.

Posted 2 years ago

“Fantastic website for French food you can't buy in the shops here .- quick delivery and communication . . French Click? - slick . .”

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Posted 2 years ago

Thank you so much for your 5 star review! We will continue to strive for a 'slick' customer experience! Merci beaucoup!

Posted 2 years ago

“Excellent transaction as always”

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Posted 2 years ago

Merci beaucoup pour votre évaluation de 5 étoiles pour French Click! C'est un excellent signe et nous apprécions les retours positifs. Je vous remercie également pour votre excellente transaction, comme toujours!

Posted 2 years ago

“i am happy”

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Posted 2 years ago

Thanks for the feedback!

Posted 2 years ago

“Arrived quickly - great to be able to order this lovely stuff from you : )”

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Posted 2 years ago

Thank you so much for your 5 star rating! We're delighted that your order arrived quickly and that you were able to enjoy our lovely products. Thank you for your wonderful feedback and for choosing French Click!

Posted 2 years ago

“I did not make a purchase. I wanted to but I did not get proper information.”

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Posted 2 years ago

Very sorry about this, please email customerservice@frenchclick.com and we should be able to answer any questions.

Posted 2 years ago

“Always deliver on time and the product I buy is excellent value.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating! We are delighted to know that you have been highly satisfied with our services. We always strive to deliver on time and ensure that our products are of excellent value.Thank you for your kind words!

Posted 2 years ago

“great service and lovely products”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! We are delighted that you found our service great and our products lovely.

Posted 2 years ago

“Well packaged & arrived on time”

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Posted 2 years ago

Thanks for the feedback! Very much appreciated.

Posted 2 years ago

“DHL delivery efficient Products delivered in good state Even though products + delivery is a little pricey”

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Posted 2 years ago

Thank you for your 4 star rating of French Click! We appreciate the positive feedback on our DHL delivery efficiency, the condition of the products delivered, we are trying to drive down delivery costs as much as we can. We strive to provide great customer service and quality products, and we're glad you've enjoyed them.

Posted 2 years ago

“Am very happy with the service levels, quality of the products I have purchased along with the pricing is fair and reasonable compared to other sites charging for the same items. Queries are dealt with promptly which is always great.”

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Posted 2 years ago

Thank you so much for your 5 star rating for French Click! I'm truly pleased that you have been happy with the service, product quality and pricing. It's great that any queries you have are attended to quickly. I'm grateful for your kind words.

Posted 2 years ago

“Fantastic service, will be using them again. My favourite french products delivered on the day of my choosing with a choice courier . Highly recommended. Very well packaged.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! We are so pleased to hear that you enjoyed our fantastic service and found our products, delivery, packaging, and couriers to be highly recommended. We really appreciate your kind words and we look forward to your next purchase from us!

Posted 2 years ago

“Our order never arrived!”

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Posted 2 years ago

Very sorry about this, it looks like there was a stock problem with one item on the order but it has now shipped out. You should have been contacted about this with the new delivery date. Please contact customerservice@frenchclick.com with your order number as the subject and we can see what's happened.

Posted 2 years ago

“Pleased to have access to French Click as some compensation for brexit”

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Posted 2 years ago

“It is a nice French shop where you find most of the French food you cannot get anywhere else. The only negative point I want to make is that styrofoam chips are used for the packaging which I have not seen being used in the last 10 years. These cannot be recycled.”

Helpful Report

Posted 2 years ago

Sorry to hear this, please note the flo-pak green is degradable in the natural environment and can be recycled at Supermarket recycling points. We do also have paper loose fill available, it might not be suitable for all orders: More information on the flo pak can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 years ago

“Really good service and produce. So pleased this service is available to purchase French food. Would be even better if the delivery packaging was more eco friendly as there was a lot of single use protective packaging.”

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Posted 2 years ago

“Excellent service, always prompt no hassle deliveries too.”

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Posted 2 years ago

“Order not yet delivered”

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Posted 2 years ago

Very sorry about this. The parcel has been shipped with DHL and it looks like they've tried to deliver it a few times and it seems to be out for delivery again now. Please contact customerservice@frenchclick.com so we can resolve this for you.

Posted 2 years ago

“French Click bring the lovely authentic French food to your table when you need a French fix without all the travel hassle it's easy just a click or two on line and delivered to your door beautifully packed on ice when required”

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews