French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,836 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,836 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Offered a sale, accepted by me with payment, consideration, but declined to deliver the two orders because they'd apparently underestimated the transport costs! Wanted more money to fulfil the sale! Very disappointing experience. They agreed to cancel both orders and refund. Still waiting for refund!”

Helpful Report

Posted 2 years ago

Very sorry about this, it was due to a bug when your address was changed to an EU one. We have now updated your account so you would have the correct shipping options for this location. It is quite a lot more than shipping to the UK due to the distance.

Posted 2 years ago

“Lovely range of goods which remind us of being in France. Easy to order, with swift delivery (at least in London). Definitely recommend this way to buy genuine French groceries.”

Helpful Report

Posted 2 years ago

Thanks for your feedback and 5 star rating. We're very happy you found the goodies you wanted.

Posted 2 years ago

“Delivered promptly, will order again.”

Helpful Report

Posted 2 years ago

Thanks for your feedback and 5 star rating. So glad we delivered promptly and you'll order again.

Posted 2 years ago

“Great service and great prices. A non alcoholic spirit replacement often costs upwards of £20, with French Click I got Ricard Pacifico for less than £8.”

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Posted 2 years ago

Thanks for your feedback and 5 star rating. So glad you found the pacific and the price was good.

Posted 2 years ago

“Fantastic source of products I can't find anywhere else in uk”

Helpful Report

Posted 2 years ago

Thanks for your feedback and 5 star rating. We're very happy you found the products you wanted.

Posted 2 years ago

“Always good service, well packed and delivered on schedule. It's great to be able to get the products we can only usually find in a French supermarket.”

Helpful Report

Posted 2 years ago

Thanks for your feedback and 5 star rating. We're very glad you found the products you wanted from us.

Posted 2 years ago

“Great product, reasonably priced, well delivered. I will be re re re ordering!”

Helpful Report

Posted 2 years ago

Thanks for the feedback and 5 star rating. We're very happy you're going to re-order :)!

Posted 2 years ago

“Good product range and good delivery service.”

Helpful Report

Posted 2 years ago

Thanks for the feedback and 5 star rating. We're glad you were happy with the range and the delivery worked as it should do.

Posted 2 years ago

“Excellent items of supreme quality, reasonable prices and superb customer service - well done!”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing review of French Click! We truly appreciate your 5-star rating and we're thrilled to hear that you were satisfied with our products and services. Excellent items of supreme quality, reasonable prices, and superb customer service are what we strive for, so your kind words mean the world to us. Thank you once again for your support!

Posted 2 years ago

“Products delivered quickly and well packaged, Great service.”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating and kind words about French Click! We greatly appreciate your support and are thrilled to hear that you are satisfied with our service.

Posted 2 years ago

“Always arrives in good time . No problems with delivery 👌”

Helpful Report

Posted 2 years ago

Thank you very much for your wonderful 5-star rating of French Click! We appreciate your support and are delighted to hear that our deliveries always arrive in good time without any issues.

Posted 2 years ago

“I am delighted with the product ( coffee) and the speedy delivery - two days. I shall certainly be using French click again and would recommend to anyone. Carole Kendellen”

Helpful Report

Posted 2 years ago

Very sorry about this, we think the order was delivered by one of our drivers. Please double check to confirm that and ideally edit your review. If you still have the problem, please email customerservice@frenchclick.com or call us back.

Posted 2 years ago

“Fast delivery and good communication from customer service.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave us a 4-star rating! We greatly appreciate your support and are thrilled to hear that you had a positive experience with French Click. Hopefully we can improve to 5 stars for next time :).

Posted 2 years ago

“Confit duck was delish as was the ratatouille”

Helpful Report

Posted 2 years ago

“Ideal site for everything French.🇫🇷 Cheese arrived with a cool pack. Highly recommended site.”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing 5-star rating of French Click! We are delighted to hear that you found our site ideal for everything!

Posted 2 years ago

“I finally found a UK source for my favourite Coffee and Chicory breakfast instant drink (Nescoree) at French Click . It was delivered promptly. All good .”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating and for your kind words about French Click! We are absolutely delighted to hear you found what you wanted.

Posted 2 years ago

“Fantastic service! Super delivery! Very high standards of business!”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating and review of French Click! We truly appreciate your kind words and are thrilled to hear that you found our service fantastic, delivery super, and our business standards very high.

Posted 2 years ago

“Very good range of products good value”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating and review of French Click! We truly appreciate your support and are delighted to hear that you find our range of products to be very good and of good value. Hopefully we can improve to 5 stars for next time.

Posted 2 years ago

“Prompt and efficient and brought me some of my favourite French products just when I can't get to France myself!”

Helpful Report

Posted 2 years ago

Thank you so much for giving French Click a 5-star rating! We truly appreciate your support and we're thrilled to hear that you are satisfied with our service. It's fantastic to know that we were prompt and efficient in delivering your favorite French products right to your doorstep. We understand how challenging it can be when you can't travel to France, so we're more than happy to bring a piece of France to you. Thank you again for choosing us, and we look forward to serving you in the future!

Posted 2 years ago

“Package perfectly and promptly delivered”

Helpful Report

Posted 2 years ago

Thank you for your fantastic 5-star rating of French Click! We are thrilled to hear that you had a great experience with us. Package perfectly and promptly delivered, just as you mentioned! We take pride in ensuring that our customers' orders are carefully wrapped and dispatched to reach them swiftly without any hassle. Your satisfaction is our top priority, and it's incredible to know that we were able to meet your expectations.

Posted 2 years ago

French Click is rated 4.6 based on 10,836 reviews