French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well packaged, fast delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! We are delighted that you appreciated the very well packaged, fast delivery.

Posted 2 years ago

“Very happy with my French produce - the website is easy to use and products are fresh and good tasting.”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating of French Click. I am so pleased that you are happy with your French produce.

Posted 2 years ago

“Great range of quality produce and a good option for things not widely available in UK stores. Prices seem competitive and delivery options and times are good.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of FrenchClick! We are delighted to hear that you find our range of quality produce to be a great option for things not widely available in UK stores.

Posted 2 years ago

“Been using French Click for several years, very happy with the service”

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Posted 2 years ago

Thanks so much for your 5-star rating of French Click! We are truly grateful for your feedback and appreciate you being a loyal customer for several years. ort!

Posted 2 years ago

“Really very better”

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Posted 2 years ago

Thanks so much for the 5-star rating, Vinay!

Posted 2 years ago

“The only source I know for my Vichy water. The 'simplicity' of it all.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of FrenchClick!

Posted 2 years ago

“Extremely happy with the purchased items Deliveries are timely and notifications are on point. Will definitely be a regular Customer!”

Helpful Report

Posted 2 years ago

Thanks for the feedback! Very happy to hear that.

Posted 2 years ago

“First time I ordered from this company. As i am struggling to find such a business in Scotland. Honestly I had a good experience, the products received were really well packed, nothing has been damaged (glass jars and biscottes) and the parcel (17 items) came on time. The products are very good. There was one item which has been removed due to stock; they put a stamp on the order ticket received to ask us to check the order and the final amount charged. I thought they would still charge me for the product and get a refund later but it was not the case they deduce the amount immediately. This is a very good process.”

Helpful Report

Posted 2 years ago

Thank you so much for the kind words and five star rating! We're so glad to hear that you had a good experience ordering from us and everything worked as it should.

Posted 2 years ago

“Easy to shop and order, excellent service. Some things seem to be out of stock all the time though. Prices are high, but there are sometimes discounted items.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of FrenchClick! We appreciate your kind words about having an easy shopping experience and excellent service.

Posted 2 years ago

“Excellent service. Easy to navigate website. Delivery of item on date specified.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of FrenchClick! We are delighted to have delivered your item on the specified date and provide you with a pleasant online experience.

Posted 2 years ago

“You can get most of your work-a-day produce at Waitrose, Tesco or even Lidl. But some French (and Algerial) produce is only available at French Click: (big size jar) Amora Mustard, Harissa, Merguez, miscellaneous Charcuterie. Rillette de Canard ! And getting close to Christmas and New Year: a box of Oysters. Just go crazy and get the weekly shop. Delivered on time, chaque fois. Bravo. Colin”

Helpful Report

Posted 2 years ago

Thanks for the feedback! So happy you could find the products you wanted and our service was up to scratch.

Posted 2 years ago

“Good service, even if one item was missing, and another a substitution.”

Helpful Report

Posted 2 years ago

Thanks for the feedback. We'll endeavour to sort thee missing items and hopefully we can improve to 5 stars for next time!

Posted 2 years ago

“Très déçu de votre service.. j’avais commandé un foie gras de 500 à 600grs et vous m’envoyer un lob de 350grs sans prévenir votre client.a quoi sert de demander notre e-mail? Maintenant j’ai besoin d’un autre lob mais je refuse de payer une deuxième fois pour les frais d’envois.”

Helpful Report

Posted 2 years ago

Very sorry about this, this is very small and we can of course ship another one for free. We'll be in touch to arrange this.

Posted 2 years ago

“Good service on time no problems at all get all my favourite cheeses”

Helpful Report

Posted 2 years ago

Thanks for the awesome review, Hazel! We're thrilled to know that our service, timeliness, and selection of cheeses made your shopping experience with us enjoyable.

Posted 2 years ago

“A very good selection of Gallic foodstuffs - not easy to get in the North of England. Good value and speedy delivery.”

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Posted 2 years ago

“Fantastic customer service, DHL delivered to the wrong address and wouldn't take responsibility despite being completely in the wrong, French Click didn't hesitate to send a replacement (via another carrier) at no cost, this kind of thing reaffirms your faith in online shopping and confirms that there are businesses out there working to put the customer first - French Click deserve 10 stars in my book!”

Helpful Report

Posted 2 years ago

Thank you so much for the amazing 5 star review! We are so pleased to hear that our customer service has delivered above and beyond for you.

Posted 2 years ago

“Good delivery, the products that I was expecting in good mint, not a problem. Just a little expensive but...”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of FrenchClick.co.uk! We appreciate you mentioning that our delivery was good and your products were in great condition.

Posted 2 years ago

“Excellent range of products. Well packed and delivered on time”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating for FrenchClick! We are delighted to hear that you are pleased with our excellent range of products, as well as our reliable packing and delivery service.

Posted 2 years ago

“Excellent product, fast delivery”

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Posted 2 years ago

Thank you so much for your 5-star rating of French Click! We're so happy to hear that the product you received was of excellent quality and was delivered quickly.

Posted 2 years ago

“We had the Porc Pauliettes tonight. Yes very tasty, easy to prepare and I would purchase again.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating. We appreciate your feedback and thank you for considering us again for future purchases.

Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews