French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,907 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order, regular updates on delivery and on time. Delicious water”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you found it easy to order from us. We take pride in providing regular updates on delivery status and ensuring that your order arrives on time. And we're delighted to know that you found our products, especially the delicious water, to your liking. It means a lot to us. Thank you again for choosing French Click, and we can't wait to serve you again soon!

Posted 2 years ago

“Je suis française et je n'en reviens pas de trouver un vrai supermarché français à prix raisonnable et livraison ultra rapide 👍🏼”

Helpful Report

Posted 2 years ago

Merci infiniment pour votre évaluation de 5 étoiles de French Click!

Posted 2 years ago

“Excellent Toulouse sausages and Dijon mustard that we have previously only been able to purchase in France. Look forward to exploring more of your offerings.”

Helpful Report

Posted 2 years ago

Dear reviewer,Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled that you had a great experience with us.

Posted 2 years ago

“My order came through and fresh, just one yogurt was missing .”

Helpful Report

Posted 2 years ago

Thank you so much for your stellar 4-star rating of French Click! We truly appreciate your support and are thrilled that your order arrived promptly and in excellent condition. We apologize for any inconvenience caused by the missing yogurt and assure you that such incidents are rare and not reflective of our usual high standards. Please feel free to reach out to our customer service team, and we will make it right for you. Thank you once again for choosing French Click, and we hope to serve you even better in the future!

Posted 2 years ago

“If you love a mooch around a french supermarket, but you live in the UK, French Click is the next best thing. We've ordered all of our favourites, including fresh meat and pate and it all arrives in perfect condition, highly recommended”

Helpful Report

Posted 2 years ago

Thank you so much for your glowing 5-star review of French Click! We are delighted to hear that you had such a fantastic experience shopping with us. If you love exploring French supermarkets but find yourself in the UK, French Click is definitely the ultimate alternative. We take great pride in delivering all your favorite products, from fresh meat to mouthwatering pate, right to your doorstep, and it brings us joy to know that they arrived in perfect condition. Your recommendation means the world to us. Thank you again, and we look forward to serving you with more delightful French goodies in the future!

Posted 2 years ago

“mmmmmmmmmmmm”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of French Click!

Posted 2 years ago

“great service and fast reliable delivery thank you ---- I will be back for my favorite sparkling water”

Helpful Report

Posted 2 years ago

Merci beaucoup for your exceptional 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us. Providing great service and ensuring fast and reliable delivery is our top priority, so it warms our hearts to know that we met your expectations. Thank you for choosing us, and we look forward to serving you again soon for your favorite sparkling water.

Posted 2 years ago

“I am happy to recommend FrenchClick. My order for mayonnaise (at a very competitive price) was a breeze to order online. The order was dealt with promptly and despatched beautifully packed so that it survived the rigours of transport and prompt delivery unscathed. Unmatched service!”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating and for taking the time to recommend FrenchClick! We greatly appreciate your kind words. We're thrilled to hear that your online ordering experience for mayonnaise was a breeze. Our team always strives to provide prompt and efficient service. It's wonderful to know that your order arrived beautifully packed and unscathed, even after enduring the rigours of transport. Your satisfaction is our top priority, and we are grateful for your support. We look forward to serving you again soon!

Posted 2 years ago

“Excellent!”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating, we truly appreciate it! We are delighted to hear that you had an excellent experience with French Click. Your support means the world to us!

Posted 2 years ago

“Quick service as in getting the order but for what we ordered it was an is a bit high we love france an what we can buy an bring home so having a website that you can order what you like is great”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of French Click! We truly appreciate your feedback. We're delighted to hear that you found our service quick and efficient in delivering your order.

Posted 2 years ago

“Extremely good, couldn’t have been more helpful”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your kind words and are overjoyed to hear that our service was extremely good and couldn't have been more helpful. We pride ourselves on providing exceptional assistance to all our customers, and your feedback reassures us that we are on the right track. Thank you again for your support, and we truly hope to serve you again soon.

Posted 2 years ago

“Very good, good product, fast delivery, fair price”

Helpful Report

Posted 2 years ago

Thank you for your glowing 5-star rating of French Click! We greatly appreciate your positive feedback. We're thrilled to hear that you found our products to be very good, with fast delivery and fair pricing.

Posted 2 years ago

“Thoroughly recommend”

Helpful Report

Posted 2 years ago

Thank you so much for your exceptional 5-star rating of French Click! We are truly grateful for your support and delighted to hear that you thoroughly recommend our services.

Posted 2 years ago

“Nice product arrive with secure package with cold ice recommend”

Helpful Report

Posted 2 years ago

Thank you so much for your outstanding 5-star rating and review of French Click! We truly appreciate your kind words and are delighted to hear that you had a positive experience with us.It's wonderful to know that your order arrived in perfect condition with a secure package accompanied by cold ice. We always strive to ensure that our customers receive their products in the best possible state, so your feedback reassures us that we're on the right track.

Posted 2 years ago

“Great place to get hold of fabulous French items! When things go wrong their customer service team are fabulous and provide the personal level of service that ensures an issue is resolved. Have shopped with them a few times already and will always come back. Can’t rate them highly enough!”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your kind words and are thrilled to hear that you had a great experience shopping with us. We strive to provide a wide range of fabulous French items, and it's wonderful to know that our customer service team was able to assist you when needed. We value your loyalty as a repeat customer, and we look forward to serving you again in the future. Your high rating means the world to us!

Posted 2 years ago

“everything did get delivered but cold food stuff was going warm noticeably. I got this parcel in fridge as soon as it got here however as stated the cold chain was definitely not great. I would suggest early deliveries as opposed to after 11 am and more ice packs.”

Helpful Report

Posted 2 years ago

Sorry to hear this. In very hot weather, more ice packs should be used and the packages are also kept in the fridge until they are collected in the evening. This should ensure the package is still fresh for 24h. We will make sure with the warehouse are packing to the correct standard. If you have any problem with any of the items, please contact customerservice@frenchclick.com and we can refund or replace them for you.

Posted 2 years ago

“Very easy site delivered on time . Great”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you enjoyed our products and appreciate your kind words.

Posted 2 years ago

“timely delivery of quality products”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5-star rating of French Click! We are thrilled that the delivery and products lived up to expectations.

Posted 2 years ago

“Thank you for your fast shipping.”

Helpful Report

Posted 2 years ago

Thanks for the feedback and 5 star rating. We're delighted the order was delivered fast.

Posted 2 years ago

“Delivery within the time frame however, when delivering French cheeses I would advise giving high priority. To be at home for the delivery we choosed 18.30 to 22.30 which is quite large (too large). The delivery happened to be at 22.15 and part of the cheese was melted! Otherwise, it is not my first time ordering with FRench Click and I like the diversity of their products. The team is friendly and willingto help. Thank you”

Helpful Report

Posted 2 years ago

Thanks for the feedback and 4 star rating. For the delivery in London the order should be in a chilled vehicle so it would be unusual to have a melted cheese. Please send pictures to customerservice@frenchclick.com and we can replace / refund for you. We are trying to keep the delivery slots as small as possible and make sure that the delivery is in the time. If you need a more accurate time, please email or call us on the day of the delivery and we'll be able to sort this for you.

Posted 2 years ago

French Click is rated 4.6 based on 10,907 reviews