French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products, delivered quickly and politely.”

Helpful Report

Posted 2 years ago

Thank you for giving FrenchClick such a fabulous 5-star rating! We are thrilled that you found our products to be of good quality and that they were delivered quickly and politely.

Posted 2 years ago

“Excellent service - Impeccable !!”

Helpful Report

Posted 2 years ago

Merci beaucoup pour votre notation de 5 étoiles et pour vos louanges ! Nous sommes ravis que notre service excellent et impeccable vous ait plu.

Posted 2 years ago

“Very pleased with the products delivered. Two items not delivered and cost deducted. Not sure why I can order them if they are not available. Order was not delivered in the time slot booked and I had to leave so had to request it was left by the front door. Not quite sure why a slot is not a slot. But nevertheless pleased with what was delivered.”

Helpful Report

Posted 2 years ago

Thanks for the feedback, happy to hear you liked the products. Unfortunately due to how our stock works there can occasionally be missing items at the last minute It looks like the delivery was 2 hours late and you have our apologies for that, we are working with DHL to get the deliveries on time and keep the delivery cost reasonable.

Posted 2 years ago

“I ordered these tinned French foods and they arrived promptly and well packed. Items are good quality as I’ve eaten them before whilst on holiday. Well worth a purchase if you like French stews and vegetables.”

Helpful Report

Posted 2 years ago

Thank you for your wonderful 5 star rating of French Click and for taking the time to review us! I'm so glad to hear that your order arrived promptly and well packed, as well as the quality of the items being up to par.

Posted 2 years ago

“Very good products and high quality customer services. Thank you so much!”

Helpful Report

Posted 2 years ago

“Order arrived on time, but disappointed to see that 2 of the 3 packets of Bearnaise sauce were out of date, past the sell-by date prior to despatch. My Email to customer service did not receive a reply and when you try to call the phone cuts out after a few rings.”

Helpful Report

Posted 2 years ago

Very sorry about this, please email customerservice@frenchclick.com with your order number as the subject or reply to your receipt email which will come from sales@frenchclick.com and we'll sort this for you. Please include a picture of the expiry dates and we'll be able to refund the items or resend them to you, we'll also need to investigate with our supplier as this is likely a rotation issue with the stock.

Posted 2 years ago

“Wonderful products but sometimes the site is not easy to order from”

Helpful Report

Posted 2 years ago

Thanks for the feedback, please let us know what you had trouble with by emailing customerservice@frenchclick.com and we'll investigate it with our developers to try and improve it for next time.

Posted 2 years ago

“A few items not available and one of the parcel arrived completely torn and opened on one side with one item on the floor as delivery was made earlier than requested and the 2 parcels were left outside my back door because I only came back home for the planned delivery time.”

Helpful Report

Posted 2 years ago

“My first order arrived quickly and well-packed but two of the five bottles Vichy water which my order included and for which I had paid were missing. A hand-written packing slip said the shortage was due to a stock error and that the cost of the two bottles had been deducted from my payment. This turned out to be true; however, the delivery charge divided by the ordered items made each more expensive”

Helpful Report

Posted 2 years ago

“French Click is my go to website when my French pantry runs low on supplies. Since the 90 day restrictions erased my pop over trips to France, French Click has come to my rescue more than once. For me, it is a life saver!”

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Posted 2 years ago

“Good service as usual can recommend with fast delivery”

Helpful Report

Posted 2 years ago

Thank you for giving us a 5 star rating! We're glad to hear that you had a great experience with fast delivery and good service as usual. We really appreciate your loyalty to FrenchClick.

Posted 2 years ago

“It's wonderful to find so many proper French goods available in the UK. I'm a huge Francophile.”

Helpful Report

Posted 2 years ago

Merci beaucoup for your 5 star rating of FrenchClick.co.uk! Very much appreciated.

Posted 2 years ago

“Takes longer to arrive since Brexit but if you can’t live without various French foods it is worth the wait. I think they should try out some more sustainable less plastic packing but things do arrive safely.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of French Click! We're pleased that you think it's worth the wait, even though deliveries are taking a little bit longer since Brexit. We can offer paper loosefill instead of the flo pak green, please ask for it in the notes box when you order. Also please note that the flo pak green is degradable in the natural environment and can be recycled at supermarket points.

Posted 2 years ago

“Excellent value very pleased thoroughly recommend this company”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! We are very happy you found the value excellent and that you would recommend us.

Posted 2 years ago

“I am so excited to discover French Click, there are some little luxuries you just can't get anymore but you can here!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of French Click! I am so glad that you are excited to discover the unique items we have to offer.

Posted 2 years ago

“Absolument formidable. Il n’y a plus un besoin de supporter un voyage trans manche pour faire les courses”

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Posted 2 years ago

Merci beaucoup pour votre note de 5 étoiles!

Posted 2 years ago

“Very nice food thank you”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of French Click! We are delighted to receive such positive feedback and thank you for being such a loyal customer.

Posted 2 years ago

“If you like French products this supplier is the best. I recommend them 100%.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating of French Click! I'm thrilled to hear you're satisfied with our services and that you found French products to your liking.

Posted 2 years ago

“Oder delivered fast and accurately, thank you”

Helpful Report

Posted 2 years ago

Thanks for the feedback. Very much appreciated.

Posted 2 years ago

“I have been asked for a review yet the goods have not yet arrived Very, very poor”

Helpful Report

Posted 2 years ago

Very sorry about this, the only order we have on this email seems to be from 2014. Please email customerservice@frenchclick.com with your order number as the subject so we can investigate this for you.

Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews