French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using FrenchClick for several years and have always been very happy with their service and the quality of raclette cheese. Being swiss my standards are very high and I like a cheese that has a mature flavour and they have great options to choose from, would highly recommend!”

Helpful Report

Posted 2 years ago

“The produce and service is fine. What’s wrong is that you often can’t fill the order because of items out of stock, so one receives some ingredients for a particular dish, but not others. It would be better if you indicated when ordering if an item is out of stock: the customer can then consider an alternative.”

Helpful Report

Posted 2 years ago

Thanks for the feedback. Sorry to hear you missed items for a dish. Unfortunately there can be last minute issues with stock for some items due to the number of different products we do and the nature of the supply chain. What you can do is put in the notes box you absolutely want substitutes or for us to wait until we have everything in the order before we ship it.

Posted 2 years ago

“It’s great to be able to order French food favourites in the UK. Cheaper options for delivery would be good especially when you are not in a hurry and it’s food that doesn’t need to be refrigerated”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click. We're delighted to be able to provide French food favourites. This is certainly something we will look at for the future.

Posted 2 years ago

“No goods received in spite of promises to the contrary. Unfortunately, not a company I would recommend”

Helpful Report

Posted 2 years ago

Very sorry about this, we don't seem to have any order from the email on the review. Please can you email us at customerservice@frenchclick.com with with your order number as the subject so we can investigate this. It looks like we already emailed you about this and the order is with Mon Panier Latin and not with us.

Posted 2 years ago

“Great to be able to get the products but came wrapped excessively with a box full of polystyrene peanuts, bubble wrap and lots of tape. Bottles dented anyway, not that it matters. Would put me off ordering again.”

Helpful Report

Posted 2 years ago

Sorry to hear this, it sounds like your order was over packed and we'll investigate this with the warehouse. Please note that the flo pak green loose fill is degradable in the natural environment and it can be recycled at supermarket points.

Posted 2 years ago

“Easy to use website . Delivered on the day and the package was well protected against breakages. Very good Maille cider vinegar.”

Helpful Report

Posted 2 years ago

Thank you so much for your fantastic 5 star rating of FrenchClick! We are delighted to hear that the website was easy to use and that your package was delivered on the correct day.

Posted 2 years ago

“Date of expiration is very soon, courier inadequate- compromised temperature controlled packaging, miscommunicated delivery”

Helpful Report

Posted 2 years ago

“Lovely choice of hard-to-obtain French products plus swift delivery, beautifully packaged too.”

Helpful Report

Posted 2 years ago

Merci beaucoup for your 5 star rating of FrenchClick.co.uk! We are delighted that you were pleased with everything.

Posted 2 years ago

“Great selection. Easy to order. Fast delivery”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of FrenchClick.co.uk! We appreciate your positive feedback and hope we can improve to 5 stars next time!

Posted 2 years ago

“Efficient service for exactly what I wanted. The goods came chilled in the packaging and saved me the tedium and expense of a day trip to Calais. depot on!”

Helpful Report

Posted 2 years ago

Thank you for your wonderful 5 star rating of FrenchClick. We are delighted to hear that you have had such a positive experience and that our efficient service has enabled you to obtain exactly what you wanted.

Posted 2 years ago

“Excellent product, thank you”

Helpful Report

Posted 2 years ago

Thanks for the 5 start review of French Click. Very happy to hear that.

Posted 2 years ago

“Very good selection of produce at a reasonable price, well packaged and fast delivery. Highly recommended.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of FrenchClick! We truly appreciate your loyalty and are delighted you've enjoyed the selection of produce at a reasonable price.

Posted 2 years ago

“Easy to order, arrived promptly, well packed, All at a reasonable price. In fact, everything that you could wish for.”

Helpful Report

Posted 2 years ago

Thank you very much for the 5 star rating! We are glad you were satisfied with our products – easy to order, arrived promptly, well packed, all at a reasonable price.

Posted 2 years ago

“Very efficient service. Product as advertised.”

Helpful Report

Posted 2 years ago

Thank you very much for your 5 star rating of Frenchclick.co.uk and for your kind words.

Posted 2 years ago

“Good selection of products. However, the database is not updated with stocks. The two tins of duck confit I ordered because they were seen as available on the day (and in fact several days later) were not available. Had I known that I would probably not have ordered anything. A Similar thing happened with a previous order. This is just not professional.”

Helpful Report

Posted 2 years ago

Very sorry about this, we should have had the item in stock, it just needed to be moved from the FR warehouse to the UK one for shipping.

Posted 2 years ago

“my order hasnt turned up”

Helpful Report

Posted 2 years ago

Very sorry about this, it looks like there was a system error when your order was placed so I don't think it's shipped. We should be able to ship it today and you'll receive it tomorrow.

Posted 2 years ago

“I ordered three packs of cereals, they were nicely packed and arrived very quickly. I would order again, the only thing I would suggest is for them to offer a wider range of Cruesli cereals on their website (dark chocolate, nuts, etc…)”

Helpful Report

Posted 2 years ago

Thank you so much for your five-star rating of French Click. We're glad that you were pleased with the packing of your order, as well as the speedy delivery. We'll check if we can get any more that range and add them and email you directly if we can.

Posted 2 years ago

“A good selection of French supermarket favourites at rather steep prices, but if you can’t get to Calais it’s a treat”

Helpful Report

Posted 2 years ago

Thank you for your kind 4 star rating of French Click! We are delighted to provide our customers with a good selection of French supermarket favourites.

Posted 2 years ago

“Goods arrived safely and promptly. My only criticism was that I had difficulty finding the Leisure Olive oil and Lemon salade sauce in the main section - it was in the manufacturer's section.”

Helpful Report

Posted 2 years ago

Thank you so much for the 4 star rating of French Click! We're glad to hear that the goods arrived safely and promptly.

Posted 2 years ago

“Superb product and brilliant service. Competitive pricing.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of FrenchClick! We appreciate your feedback and are thrilled that you think highly of our product and service.

Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews