French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,830 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very sad that you don’t stock Maille Béarnaise.”

Helpful Report

Posted 4 months ago

Thank you for your review. We're sorry you couldn't find this item. This isn’t the experience we aim for. We do have this item, you can find it here: https://www.frenchclick.co.uk/p-3966-maille-sauce-bearnaise-loignon-rose-de-bretagne-en-bocal-185g.aspx If it was missing from an order, this could be due to a temporary supply or stock error. We have been receiving deliveries from our suppliers of it in April so this shouldn't be the case. Please add a note in the box when you order to make sure we don't ship the order with it missing. Kind regards, Team French Click

Posted 4 months ago

“I was easily able to locate the particular type of Haribo I liked to eat in France (but which is not usually available in the UK). Thanks to French Click I can continue to destroy my teeth in the manner I prefer! :-)”

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Posted 4 months ago

Thank you for the 5-star review! We’re thrilled you found the Haribo you like in France and that French Click helps you keep enjoying it. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Excellent customer service”

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Posted 4 months ago

Thank you for the 5-star review! We’re thrilled you found our customer service excellent. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“First class product, fair price and great overall service..”

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Posted 4 months ago

Thank you for the 5-star review! We’re thrilled you enjoyed our first-class product, fair price, and great overall service. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Nice selection of butter. Crazy postal charges.. thats all i can say so far. The bread i orderd became out of stock so it didnt arrive.. So we will see how it pans out.. Pleased to find good butter resourse..”

Helpful Report

Posted 4 months ago

Thank you for the review! We’re glad you liked our butter, and we’re sorry about the postal charges and the bread being out of stock. We are trying to keep our postage costs down as much as possible in this inflationary environment. We’ll look into the stock issues to improve your experience. We appreciate your support and hope to serve you again soon. Kind regards, Team French Click

Posted 4 months ago

“Easy to order. Delivery on time . Really pleased with first order . Some boxes were a bit squashed. Fridge items in cool pack”

Helpful Report

Posted 4 months ago

Thank you for the 5-star review! We’re glad you had a smooth ordering process and timely delivery, and that you’re pleased with your first order. We’ll take note of the squashed boxes and ensure our packaging is even better moving forward. We’re also happy to hear the fridge items arrived with a cool pack. Kind regards, Team French Click

Posted 4 months ago

“Finding a company that supplies and delivers my favourite French products is wonderful. Updates on delivery dates were prompt and professional.”

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Posted 4 months ago

Thank you for the 4-star review! We’re glad you’re enjoying our French products and that delivery updates were prompt and professional. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Really loved the product”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you loved the product. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Great product, reasonably price and promptly delivered.”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you enjoyed the product, great price, and prompt delivery. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Very good service and product.”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you had a great experience with our service and product. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Great service lovely products”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you enjoyed the great service and lovely products. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Lots of products. Great prices and fast on time delivery .”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you found lots of products, great prices, and fast on-time delivery. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Order not received & no delivery tracking information”

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Posted 4 months ago

Thank you for your review. We’re very sorry for the non-delivery and lack of tracking information you’ve experienced. This isn’t the experience we aim for. This order has been shipped and customer service have now sent you the tracking information. We are investigating with Parcel Force why the tracking didn't get sent when it was booked in. Kind regards, Team French Click

Posted 4 months ago

“I'm very pleased with my experience using French Click to order favourite items from my childhood. The website has a great selection to choose from and I will definitely be making future purchases! Especially given that the parcel arrived in good time and was well packaged.”

Helpful Report

Posted 4 months ago

Thank you for the 5-star review! We’re delighted you enjoyed the selection and that your parcel arrived promptly and well packaged. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Very quick and efficient service”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you found our service quick and efficient. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“I cannot speak french unfortunately so getting my order was a very good surprise .. It was very very wellpacked for transport indeed some of the freezer blocks were still frozen. I had to guess what I was ordering but all good and in line with what we get when we do our twinning visits to Plouzane .. will be buying more later in the year Thankyou ( Diolch yn Fawr ) Wendy McDonald”

Helpful Report

Posted 4 months ago

Thank you for sharing your experience! We’re glad your order arrived well packed and that the freezer blocks stayed frozen, and that it aligned with yourPlouzane visits. We appreciate your support and look forward to your future orders later in the year. Kind regards, Team French Click

Posted 4 months ago

“I was pleased to see that French Click had various products which are often difficult to find elsewhere in the UK. The ordering process was easy and the delivery options are varied so you can choose a slot with free delivery so long as you conform to the minimum spend qualification. They update you about the delivery schedule and they delivered my items at the appointed time so an efficient service overall.”

Helpful Report

Posted 4 months ago

Thank you for the 5-star review! We’re glad you found a great selection and that the ordering process and delivery were on time. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

Thank you for the 5-star review! We’re delighted you found our range valuable and that ordering and delivery worked well for you. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Excellent service. My order arrived promptly”

Helpful Report

Posted 4 months ago

Thank you for the 5-star review! We’re delighted your order arrived promptly and that you were happy with the service. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“Good stock, fair prices. Staff always helpful.”

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Posted 4 months ago

Thank you for the 5-star review! We’re glad you found good stock, fair prices, and helpful staff. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 4 months ago

“I wanted to buy a kinder Easter egg, already unfindable from a couple of days on Internet They had it and I got it in 2 days... Fantastic”

Helpful Report

Posted 4 months ago

Thank you for the 5-star review! We’re thrilled you found the kinder Easter egg and that it arrived in 2 days. We appreciate your support and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

French Click is rated 4.6 based on 10,830 reviews