French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,893 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,893 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic selection of French products. Great service and prompt delivery.”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We're glad you enjoyed the fantastic selection, great service, and prompt delivery. We appreciate your feedback and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Good fast service and delivery on date requested. I will certainly use again.”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We're glad you experienced good fast service and delivery on the date requested. We appreciate your feedback and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Product is prima Vervoerskosten zijn exorbitant hoog! Dat is niet meer van deze tijd. Daarom 3 sterren.”

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Posted 4 months ago

Dank voor je review. Fijn dat het product prima is. Vervoerskosten zijn inderdaad hoog en we nemen dit mee in onze evaluatie. Als je aanvullende feedback wilt delen, horen we het graag. Met vriendelijke groet, Team French Click

Posted 4 months ago

“Came really quickly”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We're glad to hear your order arrived quickly. We appreciate your feedback and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Excellent service and thanks for your time.”

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Posted 4 months ago

Thank you for your 5-star rating! We’re glad to hear you enjoyed the service and appreciate your time. Kind regards, Team French Click

Posted 4 months ago

“Fantastic company great when I need French products in uk specially items cannot get except if go back to France 🇫🇷”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad to hear we can help you get French products in the UK, especially items that aren’t easy to find. We appreciate your kind words and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Very easy and efficient ordering and same with delivery of the products. I did knowFC existed having purchased some French sweets (Callissons), which you cannot get in UK easily. some time ago. I w anted some Steak Haches for a birthday BBQ and was delighted to find a variety to choose from.They were delivered to my daughters address in East Dulwich and I collected them from her. They were delicious- why we can't do these in Uk I really don't know but thank goodness for FC! I will browse their on-line list from now on....”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you found ordering easy and delivery efficient, and that you could enjoy the Steak Haches for the birthday BBQ. We appreciate your kind words and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Very good”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you found the experience very good. We appreciate your feedback and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Good range of products, fairly priced and quick delivery”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you found our range good, pricing fair and delivery quick. We appreciate your feedback and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“One product not as described on website, fig jam delivered id 55% fig not 65%. Fresh chicken had been in the delivery van all day nd we gambled on whether it was still ok. Just about. It will be helpful to at least put something like " Perishable Food---Deliver ASAP- on the box. And some more freezing packs wil l also raise confidence re buying from you.”

Helpful Report

Posted 4 months ago

Thank you for your review. I’m sorry to hear that one product wasn’t as described and that the fresh chicken hadn’t arrived in ideal condition. This isn’t the experience we want for you. We've looked in to the fig jam and it seems the supplier has shrinkflationed the fig quantity in it from 65 to 55%!, we have now updated the information accordingly. Please could you share pictures of the box and packaging to sales@frenchclick.com if you have them? We’ll investigate this with the warehouse. They should both be using enough sorba freeze and insulation per our HACCP packing guidelines and all the packages with fresh items should have a perishable goods sticker on them. Kind regards, Team French Click

Posted 4 months ago

“Very expensive, deliver never on time and products arrive barely cold.”

Helpful Report

Posted 4 months ago

Thank you for your review. I’m sorry to hear your orders have not arrived on time and that items arrive cold. This isn’t the experience we want for you. Due to your location near our warehouse, it's likely you'd be routed at either the beginning or the end of the route, it seems like the scheduling has been at the end. Please could you share a quick note on which items were affected to sales@frenchclick.com? We’ll investigate and we can arrange replacements or a refund as needed, and review our delivery and packaging processes to prevent this in the future. Kind regards, Team French Click

Posted 4 months ago

“Item not in parcel, one email quickly fixed refunded with no issue. I recommend this company.”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad we could resolve the missing item quickly and issue a refund without any hassle. We appreciate your recommendation and look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“It was easy to navigate ànd order on the website. The orderarrived when it was promised so I did not have to wait in all day ànd . I ordered lots of water and it was deliciously cold. Great shop ! Would recommend.”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you found the site easy to navigate and that your order arrived on time. Enjoy the water and we look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Great service good delivery .missed my groceries from 🇫🇷 now I can buy. Please extend your drinks menu would love the cherry syrup I used to buy can't remember tge brand oblong bottle”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you enjoyed the service and delivery. Please send your product requests to sales@frenchclick.com if you can find the item somewhere online with its details. Kind regards, Team French Click

Posted 4 months ago

“I was pleasantly surprised to find this company. First order placed, good price, good delivery, excellent! Would recommend. Will use again! Thank you.”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you were pleasantly surprised and that your first order met your expectations with good price, delivery, and quality. We look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Excellent range of French products at reasonable prices with quick delivery!”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad you enjoyed the range of French products at great prices with quick delivery. We look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Brought it for a gift! It was an easy and quick transaction”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re glad the gift went smoothly and that the transaction was easy and quick. We look forward to serving you again soon. Kind regards, Team French Click

Posted 4 months ago

“Ordered something for a birthday gift- was due to be delivered 20th May - still not seen it so paid for nothing and missed birthday. I assume it will turn up at some point!”

Helpful Report

Posted 4 months ago

Very sorry this happened. We understand it was for a birthday and delivery was due on 20 May. This isn’t the experience we aim for. If you can share your order number to sales@frenchclick.com, we’ll investigated and get it sorted asap. Kind regards, Team French Click

Posted 4 months ago

“I've been aware of French click for a while and finally ordered last week. I suppose I thought delivery would cost a lot but it doesn't and I'm thrilled to be able to purchase my favourite French items that just aren't available near me. I will be putting together a list and will order again soon.”

Helpful Report

Posted 4 months ago

Thank you for your 5-star rating! We’re thrilled you’re happy with French Click and that delivery is affordable, letting you enjoy your favourite items. We look forward to serving you again soon. If you need anything else, we’re here to help. Kind regards, Team French Click

Posted 4 months ago

“I can not write a review as the articles I bought they did not have and I am waiting for them to deliver”

Helpful Report

Posted 4 months ago

Thank you for your review. We're sorry you’re unable to complete your review because you haven't been delivered yet! Please could you share your order number and a quick note on which items were affected to sales@frenchclick.com? We’ll check the status with the supplier and arrange delivery or refunds as needed, and keep you updated. Kind regards, Team French Click

Posted 4 months ago

French Click is rated 4.6 based on 10,893 reviews