French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,672 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,672 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great choice of items that I used to buy on my monthly French trips to Cité Europe. The goods are well packaged and dispatched promptly.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the selection and that the items were well packaged and dispatched promptly. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 4 months ago

“Deliveries I've had the order was of top quality , and the delivery was perfect I recently ordered mont d'or cheesecand montbeliard sausages they were all excellent”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We're thrilled you enjoyed the high-quality products and perfect delivery, and that the mont d’or cheese and montbéliard sausages were excellent. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Great prices and delivered on time”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We're thrilled you appreciated the great prices and on-time delivery. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 4 months ago

“French products which are hard to find, very good prices, good communication, I would recommend.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you appreciated the French products, great prices, and good communication. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Speedy, efficient delivery. A great selection of products.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you were impressed by the speedy delivery and the great selection of products. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Splendide. Arrived on time and as advertised”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you found us splendid and that your order arrived on time and as advertised. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Reliable source of artisanal French foodstuffs, reliably home-delivered!”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you find us a reliable source of artisanal French foodstuffs and that we deliver smoothly to your door. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Never received the order”

Helpful Report

Posted 4 months ago

We’re really sorry you haven’t received your order. This isn’t the experience we want for you. Please email sales@frenchclick.com with your order number we’ll look into the delay and arrange a solution as quickly as possible. Thank you for your patience, and we’ll aim to fix this promptly. Warm regards, Team French Click

Posted 4 months ago

“Great selection of products at a fair price. Prompt delivery. Will definitely buy from here again.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you enjoyed the great selection and prompt delivery. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Brilliant, brands that just aren't available in supermarkets or local shops, glad I've found you.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you’ve found brands that aren’t available locally and that you’re happy with us. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“So pleased to have discovered this company !”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you’ve discovered us and are pleased with your experience. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“The items purchased are exactly as described and the delivery has been prompt.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled the items matched the description and that the delivery was prompt. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Poor packaging meant one of the three jars I ordered arrived shattered and contents useless. Did receive a refund but only ⅓ of the cost of the jars not ⅓ of the total which I originally paid. Probably won’t use again.”

Helpful Report

Posted 4 months ago

We're really sorry to hear about the shattered jar. If you're going to order again, please email sales@frenchclick.com with your order number and we'll take the delivery charge off for you. Thank you for your patience, and we hope to serve you better next time. Warm regards, Team French Click

Posted 4 months ago

“Charming delivery ! Unfortunately the reason I put in an order was that they had Confit de Canard.....but if wasn't in my delivery. Apparently they had run out of it, but they didn't bother to tell me, and they did have a different brand in stock which they could have offered me....but didn't. So a rather frustrating experience.”

Helpful Report

Posted 4 months ago

We're really sorry to hear that your Confit de Canard was out of stock and that you weren't informed. That isn’t the experience we want to provide. If you’d like to reorder, we'll be able to remove the delivery charge for you. Please email sales@frenchclick.com to arrange this. Thank you for giving us the chance to make this right. We’ll work to improve these communications in the future. Warm regards, The French Click Team

Posted 4 months ago

“Ordered some "Le Petit Marseillais" olive soap refills which arrived promptly, were well packed and are already decided to come back when needed again in the future. Thanks!”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled the olive soap refills arrived promptly, were well packed, and that you’ll return in the future. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“It’s very easy and quick to buy on this company..highly recommend those who like French food.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you found it easy and quick to shop with us, and that you’d recommend us to fellow French food fans. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 4 months ago

“Excellent company to do business with for all those French delicacies that you cannot get elsewhere, unless you are going to France. I have been using them for years. It needs to get Google to look at its location as shown on Google Maps, as this is misleading and directed me to an address in the wrong place.”

Helpful Report

Posted 4 months ago

Thank you so much for your fantastic review! We’re thrilled you’ve enjoyed our French delicacies and that you’ve trusted us for years. We’re sorry about the Google Maps, the location should be very close. If you put the postcode in it should take you to our industrial estate about 50m away from our door. Warm regards, Team French Click

Posted 4 months ago

“I love the products but the system not sending a confirmation is disconcerting. It's also a shame everything is so expensive but I guess you gotta make your money.”

Helpful Report

Posted 4 months ago

Thank you for sharing your thoughts. We’re thrilled you love the products, and we’re sorry the confirmation wasn’t clear. This is a bug when you ordered, you can always download the confirmaiton from the your account section of the website in your order history. Kind regards, Team French Click

Posted 4 months ago

“So far we haven’t place an order because I have asked an enquiry regarding the foie gras demi cuit how long we can keep it before opening, I am still waiting for an answer… So far not very good I am afraid. Michel Canard”

Helpful Report

Posted 4 months ago

We're really sorry for the delay in answering your enquiry about the foie gras demi cuit and how long it can be kept before opening. We’ll escalate this to our team right away and ensure you get a response as soon as possible. Please contact our customer service with your question and any product details at sales@frenchclick.com, they should have already replied by now. Thank you for your patience, and we’ll aim to get you an answer quickly. Warm regards, Team French Click

Posted 4 months ago

“Order arrived on time as requested”

Helpful Report

Posted 4 months ago

French Click is rated 4.6 based on 10,672 reviews