French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good variety and efficient delivery”

Helpful Report

Posted 3 months ago

Merci beaucoup for your positive feedback! We're thrilled that you appreciated our variety and found our delivery efficient. Your satisfaction is our priority, and we can't wait to serve you again with even more delightful French products! Au plaisir de vous revoir, Team French Click

Posted 3 months ago

“A brilliant company Wide range of products and customer service excellent”

Helpful Report

Posted 3 months ago

“Lot of yoghourt arrived broken. And the température of fresh products wasn't fresh. But several french products this was very good”

Helpful Report

Posted 3 months ago

“My husband is French, a resident of the UK and was missing all those special French ingredients and products. FRENCH CLICK is now our go-to for high quality great selection for French food. Our 1st purchase arrived promptly, carefully packaged with my husbands regional cheese Cancoillotte chilled. One very happy Frenchman.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful review! We're delighted that we have become your go-to for high quality French food. It's fantastic to hear that your order arrived promptly and that your husband was able to enjoy his beloved regional cheese. Your happiness truly warms our hearts, and we look forward to serving you again soon! Avec toute notre amitié, Team French Click

Posted 3 months ago

“Good products but very inconsistent delivery timings.”

Helpful Report

Posted 3 months ago

Thank you for your review! We're delighted you enjoy our products, but we're sorry to hear you experienced inconsistent delivery times. Your feedback is valuable, and we're constantly working to improve our service. We hope to have the opportunity to serve you again and provide you with an even better experience. Warmly, Team French Click

Posted 3 months ago

“Very happy I could find this French product in England. Delivery was very quick. I will order again.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We're so glad you found our French products in England and that your delivery was swift. Your satisfaction means the world to us, and we look forward to serving you again soon! Avec toute notre amitié, Team French Click

Posted 3 months ago

“Great website to order French items not available elsewhere in the UK, such as gorgeous soap. Arrived quickly and well packaged; a bit expensive in the delivery cost, hence only four stars, but overall worth it!”

Helpful Report

Posted 3 months ago

Merci beaucoup for your lovely review! We’re thrilled that you found our website and enjoyed the gorgeous soap. We understand that delivery costs can be a concern, and we appreciate your feedback. Your satisfaction is important to us, and we hope to serve you again soon! Chaleureusement, Team French Click

Posted 3 months ago

“Good range of products that I really miss after my holidays in France. Slight delay on arrival, but when the items arrived, they were well packed including ice packs round the fresh items. I just wish they sold larger pots of Bordeau Chesnel Rillettes.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your thoughtful review! We're so pleased to hear that you enjoyed our range of products and that they arrived well-packed. We appreciate your patience regarding the slight delay and value your feedback about the Bordeau Chesnel Rillettes, we do the 220g pots, we're looking in to if there is a bigger size our supplier can do than that. Chaleureusement, Team French Click

Posted 3 months ago

“Langues de Chat Petit Deli biscuits are delicious, but sorry to say every box of them were smashed to pieces.”

Helpful Report

Posted 3 months ago

We're really sorry to hear that your Langues de Chat Petit Deli biscuits arrived in less than perfect condition. Your satisfaction is important to us, and we will certainly look into this issue. Please email sales@frenchclick.com with pictures and your order number as the subject. We'll investigate the packing and we can replace the items for you. We appreciate your feedback and hope to provide you with a better experience in the future. Warm regards, Team French Click

Posted 3 months ago

“The product was delivered quickly”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful review! We're delighted that your product was delivered quickly. Your feedback encourages us to keep up the good work, and we truly appreciate your support. Chaleureusement, Team French Click

Posted 3 months ago

“Always great service and alwsys availability of great French produce”

Helpful Report

Posted 3 months ago

Merci beaucoup for your generous review! We are so glad to hear that you consistently enjoy our great service and the quality of our French produce. Your support means the world to us, and we look forward to continuing to serve you! Chaleureusement, Team French Click

Posted 3 months ago

“Good products, well packed,”

Helpful Report

Posted 3 months ago

Merci infiniment for your kind review! We're thrilled to know you found our products well-packed and to your satisfaction. We truly appreciate your support and are here to serve you anytime. Chaleureusement, Team French Click

Posted 3 months ago

“Goods came as expected and well packed. Very tasty food!”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We're so pleased to hear that your goods arrived well-packaged and that you found our food tasty. Your satisfaction is very important to us, and we appreciate your support. Cordialement, Team French Click

Posted 3 months ago

“Excellent choice of products. Very good customer service Very happy customer”

Helpful Report

Posted 3 months ago

Thank you so much for your wonderful review! We're delighted to hear that you found an excellent selection of products and that you were satisfied with our customer service. Your satisfaction is our greatest reward. Thank you for choosing us! Sincerely, Team French Click

Posted 3 months ago

“Easy to order and efficient delivery”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful feedback! We're thrilled to hear that you found the ordering process easy and the delivery efficient. Your satisfaction is very important to us, and we appreciate your support. Cordialement, Team French Click

Posted 3 months ago

“Bought some salad dressing bottles - a really lovely one I bought while on holiday in France. Easy to order and quick delivery. Massively overpriced though, plus delivery costs. May not buy again because of this.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and comments! We're delighted that you found our shopping experience easy and our delivery fast. We understand your concerns about prices and delivery fees, and we're always looking into them to provide the best possible experience. If you're on our email list you will get sent discounts occasionally. We hope you'll consider our services again in the future and continue to enjoy our products. Warmly, Team French Click

Posted 3 months ago

“Exlant. Product.takes me back to be in in France having lunch”

Helpful Report

Posted 3 months ago

Merci beaucoup for your lovely review! We’re so glad to hear our product brought back memories of your time in France. It's wonderful to know that our offerings can create such delightful moments. Thank you for choosing us! Chaleureusement, Team French Click

Posted 3 months ago

“Excellent and easy shopping.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We’re delighted to hear that you found your shopping experience with us to be excellent and easy. Providing a smooth and enjoyable experience is our top priority. Thank you for choosing us! Bien à vous, Team French Click

Posted 3 months ago

“Good price”

Helpful Report

Posted 3 months ago

Merci beaucoup for your kind review! We're thrilled to hear that you found our prices to be good. It’s always our goal to provide great value to our customers. Thank you for your support! Cordialement, Team French Click

Posted 3 months ago

“A superb company with a fantastic range of French products that are really hard to find elsewhere. Great value for oney. Their customer service is also excellent.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful review! We’re thrilled to hear you appreciate our range of hard-to-find French products and that you found great value with us. It's also fantastic to know our customer service met your expectations. We’re always here to help! Chaleureusement, Team French Click

Posted 3 months ago

French Click is rated 4.6 based on 10,540 reviews