French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,670 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good communication, prompt replies when contacting them with questions. Very good product delivered on time and carefully packaged, thank you.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you found our communication prompt and the product well‑packaged and on time. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“I ordered a few days before Christmas but the order arrived in time which was great! The recipient was delighted with the items, especially the cheeses and the butter.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re delighted the order arrived on time and that the cheeses and butter were a hit with the recipient. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“I'm your customer since more than 5years. It's really difficult to reach on the phone, both of your two numbers when you have an issue with a parcel. I don't receive anymore slot time for my delivery with DHL or DPD. My last delivery I didn't receive it on the day I asked for.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re sorry to hear about the difficulty reaching us by phone and the issues with delivery slots and your recent parcel. We are working on getting more customer service staff to fix this problem re the phones. We think there was a problem with the format of your email in our database, which is why you didn't get the tracking information recently. We have fixed it so you should now start receiving them again. We can offer you a 20% discount for your next order, please contact sales@frenchclick.com if you want the code for it. Warm regards, Matt Team French Click

Posted 2 months ago

“Wow, what a find. All our favourite French groceries bought for a Christmas present. Perfect! Great selection and the delivery was very smooth too with DPD.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you found a perfect selection of French groceries and that the delivery with DPD went smoothly. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Good produce, reasonavle prices, but very high delivery charges”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're glad you liked the produce and prices, though we understand the delivery charges are a concern. We’ll pass this on to the team to review our delivery options. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Have been lookong for duck in tin everywhere and so pleased to have found it at french click! So delicious and carambars brought bck childhood memories will be using again in favt ordered more duck a must try!”

Helpful Report

Posted 2 months ago

Thank you for sharing your wonderful feedback! We’re so glad you found the tin duck and that the carambars brought back fond memories. We can’t wait to have you back for your next order. If there’s anything else you’re after, just let us know and we’ll be happy to help. Kind regards, Team French Click

Posted 2 months ago

“Disappointed 😞 instead of BAILLER BUCHE..RECEIVED FOURCHIER..BUCHE..CONTAIN 🐝 INGREDIENTS LIKE COCHINEAL COLOR E140 ..SOME OTHERS FRENCH CAKES MADE IN NORMANDIE HAVE COCHEINE OR ALCOHOL”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re sorry to hear your order didn’t match what you expected and that there are concerns about ingredients. We’ll review our product listings and sourcing to prevent this in the future. If you’d like, we can arrange a replacement or a refund for the item that was incorrect or contains ingredients you didn’t want. Please share your order number so we can assist promptly at sales@frenchclick.com. Warm regards, Team French Click

Posted 2 months ago

“Products are great. But the delivery wasn’t unfortunately. Pls tell courier drivers not to put food products into a rubbish bin when nobody’s at home..”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad you liked the products, and we’re sorry the delivery didn’t meet expectations. We’ll address the issue with the courier regarding leaving food items in rubbish bins when no one is home. The box should have a perishable label on the outside so they know not to do this. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“excellent to be able to source the product. ordered 4 of the same thing to make it worth it but unfortunately despite it being really well packaged, one was broken.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re glad sourcing was easy and packaging was good, but we’re sorry one item arrived broken. We can arrange a replacement or refund for the broken item—please contact us at sales@frenchclick.com and we’ll sort it promptly. Warm regards, Team French Click

Posted 2 months ago

“As usual excellent French products, reasonably priced, efficient delivery, perfect service! I've been able to make a gorgeous cassoulet. A very recommendable company!”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed our French products, affordable prices, and efficient delivery. A gorgeous cassoulet sounds delicious—glad you could make it. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“After a fantastic first order experience, my second one was not looking so promising...Delivery deadline was missed without explanation. When I reached out I was told that one item was missing. A simple email to let me know what was happening would have been much appreciated. All was made better when the manager delivered my order out of hours and reimbursed my delivery charges. Fantastic products, I will definitely reorder and recommend your company.”

Helpful Report

Posted 3 months ago

Thank you for sharing your experience, Muriel. We’re sorry for the delivery delay and for the missing item, and we appreciate you giving us the chance to make it right. We’re glad the manager could assist and that you were satisfied with the outcome. If there’s anything else you need or if you’d like us to look into this further for future orders, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 3 months ago

“I was about to buy a £58 worth of raclette cheese and still charged almost £8 for delivery, that’s just wrong”

Helpful Report

Posted 3 months ago

We’re really sorry you felt the delivery charge was unfair. This isn’t the experience we want for you. Unfortunately slots are now full for deliveries in your area before Christmas. We only offer the premium delivery slots before 1200 on the 24th and 31st of December, to try and ensure all orders are delivered. The regular cheaper delivery options from January will be available from next week. Warm regards, Team French Click

Posted 3 months ago

“Excellent quality and very quick delivery- early in fact!”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're thrilled you found the quality excellent and delivery quick. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 months ago

“Excellent service and delivery times. Thank you.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're glad you had excellent service and delivery times. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 months ago

“Really pleased with the products and services proved by French Click. All genuine products from France at a reasonable price. Excellent packaging and easy to communicate on the phone or by email with prompt responses. I am really pleased to find products easily reminding me of home. A big thank you to the French Click team. Formidable! :)”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're thrilled you enjoyed genuine French products, great packaging, and responsive service. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 months ago

“I found French click by accident just looking around but I am glad I did, having worked in France for a number of years there was certain food I really liked, so to be able to find it online at good prices was a real plus. So I ordered and a few days later it was delivered, well packed and on time plus when they did not have two items it was taken off of the total, no need for a refund as it was automatic. Really pleased with them and the service, I will be back.”

Helpful Report

Posted 3 months ago

“Excellent service”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're glad you had excellent service. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 months ago

“Initially the wrong product was sent but once we contacted the company, the correction was swift and accurate. The company representative was very professional and customer focussed.”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're glad the correction was swift and accurate, and that our team member came across as professional and customer-focused. If you need anything else, we’re here to help. Warm regards, Team French Click

Posted 3 months ago

“Delivered on the day i chose. Well packed with an iced wrap for fresh food. Updated about when it will arrive. Super happy”

Helpful Report

Posted 3 months ago

Thank you for your fantastic review! We're thrilled to hear your delivery was on time, well packed with an iced wrap, and that you’re super happy. If you need anything else, we're here to help. Warm regards, Team French Click

Posted 3 months ago

“Cheese was good. But the delivery was very poor. I paid extra for a specific half day. The tracking wasn’t working and it arrived hours late. I complained to the delivery driver and he said, “it isn’t my problem, if you don’t like it, call the head-office” and walked off. Will not use French Click again if they use this delivery agent.”

Helpful Report

Posted 3 months ago

We’re really sorry to hear about the late delivery and the unacceptable behaviour from the driver. This isn’t the experience we want for you. We do also offer delivery via DPD and Parcelforce with whom you may have a better local driver! Warm regards, Team French Click

Posted 3 months ago

French Click is rated 4.6 based on 10,670 reviews