French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the cheeses that I know and they were all good but a couple had poor use by dates. They were well packed and arrived nice and cool in special packaging. However the carrier badly treated the parcel and all the cheeses were bashed in”

Helpful Report

Posted 2 months ago

Merci beaucoup for your review! We're thrilled that you enjoyed the cheeses and that they arrived well-packed. We sincerely apologize for the inconvenience caused by the handling of the parcel; we’ll be addressing this issue with our carrier to ensure better treatment in the future. Your feedback is invaluable as we strive to improve. We hope to welcome you back soon for a better experience! Chaleureusement, Team French Click

Posted 2 months ago

“Super ….quality always grand …helps us feel like we’re in France even when we can’t be at that moment ….wonderful”

Helpful Report

Posted 2 months ago

Merci infiniment for your fantastic review! We're so pleased that our products help create a little piece of France for you, even when you're not there. Your support means the world to us, and we look forward to continuing to bring a taste of France to your home! Chaleureusement, Team French Click

Posted 2 months ago

“Love this tea so much. So glad we could get it delivered all the way in the Highlands”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're absolutely delighted that you love our tea and that we could deliver it all the way to the Highlands. Your satisfaction warms our hearts, and we look forward to providing you with more delightful brews in the future! Chaleureusement, Team French Click

Posted 2 months ago

“Excellent choice of products, well packaged and timely delivery. Thoroughly recommend.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your excellent review! We're thrilled to hear that you enjoyed our product selection and that everything was well packaged and delivered on time. Your recommendation means the world to us, and we look forward to serving you again soon! Chaleureusement, Team French Click

Posted 2 months ago

“Great products or those that were in stock. Wanted the Teissiere Zero range. Good selection on offer, but when delivered, one item removed from the order as not in stock presumably. Hard to read the stamped update on the delivery note to try and determine the exact reason. Packaging was like a 5 year old packing a pass the parcel prize. Expanded polystyrene, layers of bubble wrap, brown tape and yet still the cans were damaged. Thankfully nothing burst, but it's incredible in this day and age that a company can send anything out for delivery that presents so poorly and is so unenvironmentally conscious. Also package was delivered 4 days later than initially promised. No explanation. Overall, not a terrible experience but certainly could do a lot better.”

Helpful Report

Posted 3 months ago

Thank you for your feedback! We're sorry to hear that some products were unavailable, and we understand the importance of clear communication regarding orders. We're constantly working to improve our processes to ensure a smoother experience. Regarding packaging, your feedback is invaluable. We're committed to improving our shipping methods to ensure a neat and environmentally friendly presentation. We also apologize for the delivery delay and strive to meet our deadlines. We look forward to serving you better with your next order. Sincerely, Team French Click

Posted 2 months ago

“excellent service v,good product”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We're delighted to know you experienced excellent service and found our products to your liking. Your satisfaction is our top priority, and we look forward to serving you again soon! Chaleureusement, Team French Click

Posted 2 months ago

“My order was well packed and arrived at agreed time! Would recommend.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We're thrilled to hear that your order was well packed and arrived on time. Your recommendation means the world to us, and we look forward to serving you again in the future! Chaleureusement, Team French Click

Posted 3 months ago

“Great service, great products. I had a question and it was answered almost immediately. Thoroughly recommended!”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We're thrilled to hear that you found our service so responsive and our products to your liking. Your recommendation means the world to us, and we’re here anytime you have questions or need assistance. Cordialement, Team French Click

Posted 3 months ago

“Terrific UK online seller of French products. I would recommend.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful review! We're delighted to know you think of us as a terrific UK online seller for French products. Your recommendation truly inspires us to keep offering the best. We look forward to welcoming you back soon! Chaleureusement, Team French Click

Posted 3 months ago

“Very happy to be able to finally buy these French products here in the UK”

Helpful Report

Posted 3 months ago

Merci beaucoup for your lovely review! We're overjoyed to hear that you can finally enjoy our French products here in the UK. Your support means so much to us, and we can't wait to help you discover even more wonderful items from France! Chaleureusement, Team French Click

Posted 3 months ago

“We love being able to buy French goods without crossing the Channel, and French Click is the answer. Prices are reasonable given the distance, and the items arrive very well packaged. Communications are excellent too. Happy customer!”

Helpful Report

Posted 3 months ago

Merci beaucoup for your kind words! We're thrilled that you appreciate the convenience of shopping for French goods without the hassle of crossing the Channel. It’s wonderful to hear that our packaging and communication met your expectations. We look forward to continuing to serve you and keep that French spirit alive at home! Cordialement, Team French Click

Posted 3 months ago

“Excellent service (even though I took some time in getting used to navigating the website). Items well packed and sent out quickly.And although I had to pay quite a bit more than buying in the french supermarkets, I was able to order a few of my favourite items that I would normally buy on my travels to France (but cannot to do so at the moment) I would like to see even more choice! Thank you for a great service.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful review! We’re delighted to hear that you enjoyed our service and found your favorite items from France! We understand that navigating the website can take a little getting used to, but we're glad you persevered. We’ll certainly take your suggestion about expanding our selection into account. Thank you for your support! Chaleureusement, Team French Click

Posted 3 months ago

“Never arrived!”

Helpful Report

Posted 3 months ago

We're truly sorry to hear that your order hasn't arrived. This is unacceptable, and we understand how frustrating it must be. There was an issue with the stock of one of the items, customer service should have been in touch with you to sort it now. Sincerely, Team French Click

Posted 3 months ago

“Excellent product that was quickly delivered. We love French tinned food.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your fantastic review! We're so pleased to hear that you love our French tinned food and that your order arrived quickly. Your enjoyment means the world to us, and we can’t wait to share more tasty delights with you! Chaleureusement, Team French Click

Posted 3 months ago

“Great experience and products.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your wonderful review! We’re so happy to hear that you had a great experience and enjoyed our products. Your satisfaction means everything to us, and we look forward to providing you with more delightful French offerings in the future! Chaleureusement, Team French Click

Posted 3 months ago

“Upmarket and excellent but pricy. You can only get certain items here.”

Helpful Report

Posted 3 months ago

Merci beaucoup for your thoughtful review, Rosan! We're thrilled that you found our offerings to be excellent and appreciate your understanding that our curated selection reflects our commitment to quality. While some items may be exclusive to us, we hope you'll continue to find joy in our unique collection. Chaleureusement, Team French Click

Posted 3 months ago

“Ordered great french food and delivered as planned”

Helpful Report

Posted 3 months ago

Merci beaucoup for your great review! We’re thrilled that you enjoyed our delicious French food and that your delivery was right on time. Your satisfaction is our top priority, and we can't wait to delight you with more culinary treasures in the future! À bientôt, Team French Click

Posted 3 months ago

“Great service. Golden Grahams arrived well in date with an expiry of late next year (2026)”

Helpful Report

Posted 3 months ago

Merci beaucoup for your lovely review! We’re delighted to hear that your Golden Grahams arrived in excellent condition and with a long shelf life. Your satisfaction is our passion, and we look forward to serving you again soon! Chaleureusement, Team French Click

Posted 3 months ago

“Excellent service, prompt delivery”

Helpful Report

Posted 3 months ago

“This is a little piece of heaven. Couldn't buy this off UK shelves. French Click processed my order and delivered it in a timely manner.”

Helpful Report

Posted 3 months ago

French Click is rated 4.6 based on 10,540 reviews