French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,671 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,671 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy transaction and prompt delivery for December. Very pleased with price, availability and quality of products especially lait cru raclette which was great.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you found the transaction easy, delivery prompt, and were pleased with the price, availability, and quality of products—especially lait cru raclette. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Found what I wanted immediately ordered and received on time Brilliant”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re glad you found what you needed quickly and that your order arrived on time. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Easy to deal with have my absolute favourite juice in stock.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We're glad to hear you found it easy to deal with and that we have your absolute favourite juice in stock. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Very good cheese, the large wheels of brie made excellent christmas presents for familes hosting big parties over the festive season. Unfortunately problems with not being delivered on chosen day and time slot, other wise would give 5 stars.”

Helpful Report

Posted 2 months ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese and the brie wheels as gifts. We’re sorry about the delivery issue on the chosen day and time slot. We’ll look into what happened to prevent it in the future. If you’d like us to assist with a remedy for this order or help with future bookings, please let us know. Warm regards, Team French Click

Posted 2 months ago

“Excellent seller and product. Merci!”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed the seller and product. Merci for choosing us, and we look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Cheese is a good standart Raclette. It is nothing like a strong, aged swiss mountain one, but a nice mild one. Most of us liked it very much, exept for my son. In his opinion it was too fatty and not quite the right consistency for raclette. As he put it: It is not melting well, but then I like my raclette very runny. The only issue we had was that the delivery with Royal mail was delayed, but it arrived just before Christmas.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience with us. We’re glad the Raclette was well received and that it arrived in time for Christmas, despite the Royal Mail delay. Sorry to hear about your son’s experience with the melt/consistency. If you’d like, we can suggest alternatives or adjustments for next time. We appreciate your feedback and look forward to serving you again soon. Warm regards, Team French Click

Posted 2 months ago

“Excellent service, fast delivery and a great range. I use when we fancy some French treats.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed the service, fast delivery, and great range for your French treats. We can’t wait to welcome you back soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“I have used French click before and and I have found you to be very reliable with your service aand it is wonderful to be able to order ouy favourite French items of food.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you’ve found us reliable and that it’s wonderful to be able to order your favourite French items of food. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Thank you, as always excellent quality.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you continue to enjoy excellent quality. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“I have been using French click for some time and the service is good. No complaints from me at at all”

Helpful Report

Posted 2 months ago

Thank you for your kind feedback! We’re glad to hear you’re satisfied with French Click and that you have no complaints. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Good products, I would buy from this company again. The only downside was the ordering experience, with misleading error messages and no real communication about what is happening. I wasn’t really sure I would be getting my order until the day before, and even then I wasn’t sure I would get it in time.”

Helpful Report

Posted 2 months ago

Thank you for sharing your feedback. We’re glad you like the products, but sorry to hear about the ordering issues. We’re looking into the misleading error messages and communication gaps to prevent this from happening again. If you’d like, please contact our support team so we can review your order and ensure it’s resolved promptly. Warm regards, Team French Click

Posted 2 months ago

“Goods delivered on time as advertised!! Great to get my tartiflette back on track for 2026 winter season…”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled the delivery was on time and that tartiflette is back on track for the 2026 winter season. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Great products and great customer service too… The only thing that could be improved is to choose when it’s delivered or at least make it a little bit clearer?”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re glad you love the products and service. We appreciate the note about delivery timing and will work on making the delivery window clearer for you. If you need any tweaks for your next order, please let us know. Warm regards, Team French Click

Posted 2 months ago

“Good price, very helpful staff at pick up point”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re glad you found the price good and our pick-up point staff very helpful. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“the items arrived at intended though i don't like the fact that i order an item then suddenly it can be removed and not shipped. feels like a bit of a lottery as to what is going to sent.....also no idea if i get a refund for the item that is not shipped”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re sorry for the frustration about items being removed from your order and the uncertainty around refunds. We’ll look into what happened and how we can prevent it in the future. If an item wasn’t shipped, we’ll process the refund accordingly—please share your order number so we can assist promptly to sales@frenchclick.com. Warm regards, Team French Click

Posted 2 months ago

“considering we placed our order a couple of days before Xmas, we got great support for the delivery. Parcel was initially delayed but after a quick email, all was resolved to our satisfaction.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re glad we could help with the delivery resolve after the delay, and that you’re satisfied with the outcome. We look forward to serving you again soon. Warm regards, Team French Click

Posted 2 months ago

“I ordered some provisions for Christmas Eve dinner and everything was perfect and delivered on time (even though I initially gave an old delivery address the team fixed this so I had no issues). Highly recommend.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled everything went perfectly and that we could fix the address so delivery was seamless. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“French Click is great. A good range of products - we love to get our favourite crisps and sweets from here. Always fast efficient service.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed our range and found the service fast and efficient. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Great company to deal with, helpful and polite, good French produce and delivered on time, well packaged 👍👍👍”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed the French produce, helpful service, and on-time delivery. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Easy ordering. Quick delivery and was kept up to date about my order throughout. Excellent range of products and good prices. One item was out of stock and I was refunded quickly. Thankyou”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re delighted you had an easy ordering process, quick delivery, and found our range good value. Glad the refund for the out-of-stock item was smooth. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

French Click is rated 4.6 based on 10,671 reviews