French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very goods!!”

Helpful Report

Posted 4 years ago

“Very good prompt service”

Helpful Report

Posted 4 years ago

“Great service and products.”

Helpful Report

Posted 4 years ago

“Fantastic service, promptly delivered but very disappointed to find that the packaging contained a lot of polystyrene- please please French Click find an environmentally friendly alternative.”

Helpful Report

Posted 4 years ago

“We ordered Candy Up drink. The website was easy to use. The ordered got delivered on time too. Perfect way to shop French items from the comfort of home. Thanks 😊”

Helpful Report

Posted 4 years ago

“Good quality food, great product range and simple to order, highly recommend French Click”

Helpful Report

Posted 4 years ago

“First time I've used French Click. Impressed with the efficiency of ordering, and delivery. I used to live in France and miss certain groceries which I found on their website. Prices reasonable too.”

Helpful Report

Posted 4 years ago

“Excellent service. Wide choice. One item which should have been gluten free was substituted with a wheat based replacement but otherwise I'd recommend to all ex pats and francophiles, who miss the taste and comfort of France”

Helpful Report

Posted 4 years ago

“Nice to be able to get goods from France that are not readily available here. Can't live without my Benedicta Mayo.”

Helpful Report

Posted 4 years ago

“good service every time”

Helpful Report

Posted 4 years ago

“Excellent customer service which just makes it so much better shopping here.”

Helpful Report

Posted 4 years ago

“French Click provides an excellent service for people who like to buy French supermarket products without the journey to France. It is efficient and friendly. Merci!”

Helpful Report

Posted 4 years ago

“Still waiting for the delivery”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate ASAP.

Posted 4 years ago

“Glad to have found Ducros Poivre Saveur in grinder. Item arrived promptly. Would love to purchase same item pre-blended (Moulu) which I have always bought in France previously. Delivery was a little expensive but worth it for sought after item. Would buy more if (Moulu) version became available.”

Helpful Report

Posted 4 years ago

“I had made my first order. I was given a delivery date. Then the next day I received an email to say the delivery was delayed due to two items being out of stock. There was no further communication until the package was delivered about a week later, with one item missing. Since this was my first order, I do not know if my experience is common. I think it would be helpful to be kept informed of out-of-stock items (preferably before ordering) as well as estimated delivery and dispatch, especially if there are any delays. The items I ordered were dried goods, so I was not particularly put out; however, I think I would have been very disappointed if I had ordered perishable items such as bread and cheese.”

Helpful Report

Posted 4 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate.

Posted 4 years ago

“The review is about their billing and delivery methods because I haven't tried the product yet although they look nice with decent long expiry dates. My order was £19.50 on top of that they charged £6.50 for delivery and £1.30 as sales tax. Whatever that means. So far I only heard about the US where prices doesn't include taxes and you only will find out at the till how much you suppose to pay. After these I expected top draw packaging and delivery. Their delivery wasn't anything like their charges would suggest. My hams came in a plastic shopping bag ( the kind you would get in a corner shop ) without any chill gel, I got used to with other companies. I amnot sur but the delivery guy might work for them too. Conclusion: In my point of view is no point to spend £20 their with the additional costs. Would I spend enough to make the delivery cost worthy? Will decide ones I tried the hams.”

Helpful Report

Posted 4 years ago

Very sorry to hear this. You're in our London delivery area, in this area we deliver via our own chilled vans using bale arm boxes and bags, as the other super markets do to. The order will have been chilled in transit. In your case, the driver probably left the bale arm box in the vehicle as it was only the one bag in the box.

Posted 4 years ago

“Would have given more, unfortunately the "crêpes de Bretagne" were off”

Helpful Report

Posted 4 years ago

“Excellent service - delivery spot on. Unable to do my shopping trips to France it's great to be able to source my favourites from home.”

Helpful Report

Posted 4 years ago

“Lovely products, excellent choice”

Helpful Report

Posted 4 years ago

“Fantastic to have French food in London. Easy to shop on-lone and order delivery.”

Helpful Report

Posted 4 years ago

French Click is rated 4.6 based on 10,679 reviews