French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“quick and all the syrups as ordered”

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Posted 4 years ago

“Easy to navigate website, painless ordering and payment, delivered when they said they would. definitely ordering from you guys again.”

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Posted 4 years ago

“Gréât service and delivered with perfect timing for our raclette :-)”

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Posted 4 years ago

“I haven't been to France in 2 years and it is a huge pleasure to be able to get my French favourites from French Click. They have a wide variety of products and it is always a joy to receive my order. The only problem is that they sometimes don't have what I want in stock. But they are very efficient at refunding the difference.”

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Posted 4 years ago

“I ordered on French Click for a scheduled delivery 3 weeks ahead from the time of placing the order. After few days I received the full refund of my order. I presumed that my order has been cancelled due to stock shortages, however I never received any email from them to let me know if and why they refunded my order. After a few weeks I received an email where I was informed from Parcel Force that a delivery is scheduled for me the very next day. The next day French Click took the money from my account without informing me and without my permission, however this wasn’t the same amount that I originally ordered before. As I received a full refund a few weeks prior (shortly after placing my order) I was not expecting this order to be fulfilled. What would have happened if I didn’t have this money in my account and I got a bank charge added on? I’m very disappointed about this experience as I ordered a big amount of products and that I didn’t receive any updates of changes or progress to my order. Due to a refund shortly after placing an order I presumed it was cancelled. Absolutely terrible communication from them!”

Helpful Report

Posted 4 years ago

Very sorry about this. This has happened because we don't charge your card until we ship the order out, a temporary hold is placed which will expire after a few days. We do this in case there are missing items as we can reduce the amount to what you actually receive. There were quite a few missing items in this case so the amount charged was much lower than the original amount. It looks like the order was placed for January the 7th so we shipped it on the 6th as planned.

Posted 4 years ago

“Lovely to be able to get caramel sauce as I like it and it's quite hard to find thanks”

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Posted 4 years ago

“Good service on a wide variety of French products that are hard to find in England”

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Posted 4 years ago

“I had a good experience with French click. Very happy to have found nice french products. Very good delivery service, fresh products were wrapped safely with ice bags . Some boxes of biscuits ( pain grille, craquotte ) were a bit damaged but didn’t affect the products . Will order again . Thank you French click !”

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Posted 4 years ago

“I haven't used French Click before and was delighted with my purchase of K2R. A smooth transaction and they are now on my "go to|" list.”

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Posted 4 years ago

“Good products. Good delivery on time.”

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Posted 4 years ago

“In these strange times we miss our 'annual taste of France' on our tandem - so thank you that we can close our eyes and enjoy salade aux Gésiers - thank you - what a treat!”

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Posted 4 years ago

“Great webite. Service was perfect”

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Posted 4 years ago

“Good experiences all round. Great good selections. Courteous staff with billing queries and safe deliveries too.”

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Posted 4 years ago

“Product range extensive. However, I would have thought, that delivery costs outside London are high enough to allow more prompt delivery times than offered.”

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Posted 4 years ago

“So many everyday products I discovered and loved when we were living in France and which I cannot do without! Thank you 'french click' that despite Brexit and the pandemic, you are still able to quickly and efficiently get these products to me, down in Somerset! I love it! Thank you!”

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Posted 4 years ago

“All those lovely French foods you miss in one place. An amazing supermarket scale collection. We loved all we got but only caveat was the chilled meats were not well protected as most suppliers do in a chill box. They were just put in a plastic bag with a chill pack. We cooked them right away as they obviously were exposed overnight.”

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Posted 4 years ago

“Very easy to use website and service, and the products were delicious”

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Posted 4 years ago

“I’m getting a feedback request although I didn’t manage to place an order. I tried but couldn’t access my account and gave up. French Click must improve their password management system. Telling me the last two characters of my password by email doesn’t help, especially when they match what I was entering. And sorry, facing the prospect of spending a long time on the phone to get this sorted is not really appealing while on the move. Finally, you might want to improve your website and make it tablet/ mobile phone friendly… We are in 2022, not 1998.”

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Posted 4 years ago

“Great. Very satisfied. I shall use Frenchclick regularly.”

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Posted 4 years ago

“This is the worst shopping I ever made .The delivery was moved to another day without telling me and I had to wait the weekend for having my shopping.Delivery never came between the time slot they suggested and an item was missing.I have called them the staff is way out of line,scream and don't let you speak .They hanged the phone twice and never picked up after 5 times.This is disgusting the way they treating me .No one has offered me anything as a compensation.Please dont buy from them.”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews