French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the choice of product, the service and quality of delivered product. Will definitely use again - thanks!”

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Posted 4 years ago

“Excellent over all .Easy web site and good speedy delivery”

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Posted 4 years ago

“The goods are very good quality”

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Posted 4 years ago

“Good selection of products, reliable service.”

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Posted 4 years ago

“Excellent range of everyday products available in France but difficult to get in U.K. (for example and merguez) delivered on time as arranged. Almost as good as shopping in Casino or Intermarché. The website could be improved”

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Posted 4 years ago

“Fantastic food Good delivery time Some things missing though, is this because of Brexit? Ted”

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Posted 4 years ago

“Great selection of products. Didn't receive full delivery but company responded and resolved quickly.”

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Posted 4 years ago

“The goods were excellent, my only criticism is the packaging is very wasteful. I wonder how the goods could be sent in a “ greener” way”

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Posted 4 years ago

“Le boudin blanc beaucoup trop salé immangeable.”

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Posted 4 years ago

Very sorry to hear that. Please contact customer service with your order number as the subject at customerservice@frenchclick.com and we'll refund the item for you if it wasn't up to scratch.

Posted 4 years ago

“Loved it. Arrived quickly and all the products were fresh and amazing!”

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Posted 4 years ago

“Quality French products that are difficult to get elsewhere. Items are well packed and have a good life on them.”

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Posted 4 years ago

“Great range of products…reasonable pricing….prompt delivery…secure packaging. My go-to supplier for French products.”

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Posted 4 years ago

“I'm delighted to be able to have a service like the one French Click provides. The food's excellent, the deliveries are on time, well packed, and the service is helpful and courteous. My only grumble is that when products aren't in stock, the delivery arrives without them, but unless you get in touch with the company and point this out, the bill isn't changed or money refunded. This could and should be automated. In conclusion: great food, a shame about the confusion with final billing.”

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Posted 4 years ago

“I purchase Maigret de Canard from these people - the quality of produce is superb and the service is excellent.”

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Posted 4 years ago

“Easy to use, reasonable prices and quick delivery.”

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Posted 4 years ago

“Good products at good prices, but a little disorganised. Quick to put it right, though. Details: everything on my order was from the fridge. Despite that, the priciest item on the order was ticked off on the enclosed packing note but had been omitted. This was a "genuine human error", but good processes work even when genuine humans do as humans are inclined to do, which is to make mistakes. In their process, they have one piece of paper that doubles as a "Picking list" and a "Packing list", and it's the "Pick" that ticked off, not the "Pack." Asking for trouble! And: they sent the missing item by a.m. Next Day, which was good, but a better-designed process would have avoided this cost. Reading other reviews, "missing item" is not an exceptional occurrence for them.”

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Posted 4 years ago

“What an amazing variety of foodstuffs! I have ordered a number of times from Frenchclick and have always found them efficient and affordable. I have experimented with different products and have always been very pleasantly surprised. I highly commend them.”

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Posted 4 years ago

“Beautiful butter. I bought an assortment of products from the Brittany region from French Click. I was worried they might spoil in transit but when they arrived they were still very cold thanks to the ice pack that was used, just like it had come out of a very cold fridge. I bought some crackers for £1.50 to make up enough for the postage and was surprised to read that they were produced in Nantes! Was very happy about that. The only criticism I would give was that the box was absolutely HUGE and contained a lot of polystyrene beads for padding. For four small items this was overkill and led to us unable to recycle the beads. I think next time a smaller box and an alternative to polystyrene is needed... air-filled bags would have been better and much less impacting on the environment.”

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Posted 4 years ago

“Was able to purchase all the lovely kitchen cupboard staples that we have missed bringing back from our French holidays. It is a little bit expensive (especially the postage) but worth it. Arrived on time too. It might be a good idea to order with a second party to share the postage cost. Did not have to return any items - will order again.”

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Posted 4 years ago

“You never know if your order is going to be ok or if you have missing items (which happened with almost every order) some products can be pretty expensive .”

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Posted 4 years ago

French Click is rated 4.6 based on 10,848 reviews