French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,351 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I mainly use French Click for one product - Antesite, which is so difficult to obtain outside of France. I have sampled other things and there is certainly no disappointment there. Service is faultless!”

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Posted 3 years ago

“Very good many thanks”

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Posted 3 years ago

“Very good products and good service. I was surprised you reimbursed me some of the order but then I understood that not everything would have fitted in one box, so to avoid an extra packing and postage fee, you sent less. Will be ordering again. Thanks.”

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Posted 3 years ago

“I would have preferred another ice pack in the package, by the time I got it some of products were room temp, which is a bit worrying. Ate it all anyway because I have a hell of an immune system. Loved all the products, put a smile on my French girlfriends face so I am grateful for your service.”

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Posted 3 years ago

“Unfortunately two items I ordered were missing . Muriel dealt with this very efficiently with a refund. Shame. I was looking forward to the confitures! Next time...”

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Posted 3 years ago

“Overall delivery was quick, website easy to use, but items best before date not brill”

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Posted 3 years ago

“Product was perfect but it was an ambient food so no need for it to come in the ice packs that were wrapped around it.”

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Posted 3 years ago

“Good selection of products but the site needs to delete from its range those items which are no longer available. Having tried to order a particular item three times, on each occasion the order was accepted, but when it arrived, the item was said to be unavailable. By way of compensation, we were sent a replacement jar of a condiment that was not wanted.”

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Posted 3 years ago

“Good quick service”

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Posted 3 years ago

“Delivered on time but one of my products wasn’t available and It wasn’t clear if I got a refund for it?”

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Posted 3 years ago

“mostly good, only disappointment is that the item I was after the most (basically the one I decided to place an order for at the very first place) turned out not to be available after I placed my order (the rest of my order was fine). so now I'll have to place another order to get this item.”

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Posted 3 years ago

“So wonderful to get all our favourite foods from home! Raclette, chicorée, tisanes, large jars of cornichons. Thank you FrenchClick! Please just continue to look for biodegradable packing materials.”

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Posted 3 years ago

“Great site. I can order all my French favourites amd choose.my delivery day. Only tiny drawback is the amount of packaging. It would be great if the packing chops were biodegradable.”

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Posted 3 years ago

“Good choice of products that are not easy to source in the UK. Very pleased to find them available online and mostly at reasonable prices. Easy shopping experience and efficient delivery.”

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Posted 3 years ago

“Good range of specialist French items. Excellent ordering & delivery service. Didn’t think the plastic foam packaging protection around the items was very eco-friendly - but preferable to breakages!”

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Posted 3 years ago

“good service and good taste”

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Posted 3 years ago

“Happy that French Click supplies my favourite cheese — unavailable elsewhere in London.”

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Posted 3 years ago

“Very easily ordered and delivered, what more can you ask”

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Posted 3 years ago

“A good supply of the tea I cannot buy in the UK. Only minor gripe is delivery is a little bit on the steep side.”

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Posted 3 years ago

“The goods are very good quality”

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Posted 3 years ago

French Click is rated 4.6 based on 10,351 reviews