French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,351 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,351 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fresh produce, would've ginen 5 Stars except that the postage costs on a £16 pound order takes it to £27. pounds. in the age of free deliveries this seems excessive.”

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Posted 2 years ago

“Would have been a 5 star review. Only disappointment was an item must have been unavailable as the first I heard of it was it wasn’t on my receipt and I received a refund for that item. Maybe just as good customer service an email prior would help the customer, so they’re not surprised/disappointed when they open their delivery.”

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Posted 2 years ago

“Although I had not appreciated how long my order of Badoit would take,when I queried this French Click immediately drew my attention to the invoice they had sent me which had a confirmed delivery date on it. My fault but perhaps turnaround could have been faster or made more obvious when I ordered.”

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Posted 2 years ago

“Good friendly communications. A pleasure to deal with, even though the goods arrived a bit later than planned.”

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Posted 2 years ago

“Nice really quick service the price little bit expensive and sometimes I come break the food but I still nice .”

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Posted 2 years ago

“Slight delay with my order but they kept me well informed. Everything was well packed.”

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Posted 2 years ago

“Great products but postage costs are far more expensive than other providers. This is a shame.”

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Posted 2 years ago

“This is an excellent product, makes a lovely change from lime or blackcurrant cordials. Website a little confusing, but once ordered, the parcel arrived within the allotted timescale. For a non-UK product, also quite reasonably price. Only downside, the ordering process via their website, not clear at all (but also could be me)”

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Posted 2 years ago

“The items appeared on time and very well packed. Unfortunately the camembert was packed directly in ice packs and the wooden box was wet.”

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Posted 2 years ago

“We are pleased with the products, but they arrived a day later than anticipated. I would like to be assured that if we ordered the fresh raw products like magret or foie gras they would arrive on time and adequately chilled to be safe.”

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Posted 2 years ago

“All great, products as ordered. Shane about the huge volume of non biodegradable styrofoam packaging”

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Posted 2 years ago

Thanks for the review. Please note the Flopak green is degradable and can be recycled in some areas.

Posted 2 years ago

“Good products but be careful to the price, the packaging and please, the expired dates...”

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Posted 2 years ago

“A bit pricey, but good selection of veg And meats Menu has changed and I am still to get used to it. Seem to have less poultry”

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Posted 2 years ago

“Nice to find a source of Badoit which doesn’t over charge for delivery! I’ll be back. But could you remind me what to do with the green packing squiggles? Are they recyclable or just landfill?”

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Posted 3 years ago

“Excellent service and great to be able to get real french provisions! Only problem is some items were apparently out of stock even though said to be in stock when ordered.”

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Posted 3 years ago

“Easy to use website, great products, good comms, top delivery!”

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Posted 3 years ago

“Top merguez French click always deliver difficult to get hold of French nosh”

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Posted 3 years ago

“received goods by mail but did not eat as yet any products”

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Posted 3 years ago

“French Click is a very reliable, helpful, punctual company. We love the products and are delighted at the variety and standard of what is on offer. Their delivery service is also of a good standard.”

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Posted 3 years ago

“I’m most grateful that I am able to get my favourite French products . The service was great, delivery prompt, although the driver was rather abrupt. Thank you for the discount , it countered the increased costs.”

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Posted 3 years ago

French Click is rated 4.6 based on 10,351 reviews