French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery at time. Items ok. Thanks”

Helpful Report

Posted 3 years ago

“Delivered when said just a shame not much available at last minute for christmas but understandable. Anyway good service”

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Posted 3 years ago

“Je suis une cliente régulière. Déçue une fois de plus car il y a des produits manquants à ma commande, et je ne suis jamais prévenue à l’avance. Donc mon organisation et mes menus sont fichus une fois de plus. Seul point positif, il y a eut une nette amélioration dans l’emballage des produits commandés. D’habitude, tout est en dessous dessus. Pour la première fois il semble enfin que quelqu’un a pris soin de l’emballage.”

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Posted 3 years ago

“I was satisfied by the products. The only issue is as always the delivery. It is really annoying that we cannot get a delivery from one your vans like in London. And not being given a better idea of the time of delivery. I would like to order from Frenchclick on a regular basis but the delivery puts me off. I can’t have this amount of packaging every week.”

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Posted 3 years ago

“Nice to be able to buy things from France. The walnut cheese spreads were particularly nice. If something is not available, it would be good to let customers know BEFORE the delivery is made, so that they can consider buying something else instead. Two of my items were not available, but as I only knew about it when the package was delivered, I was unable to choose replacements.”

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Posted 3 years ago

“Everything was fine but only gave four stars because some of the cans were dented”

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Posted 3 years ago

“Fantastic service, promptly delivered but very disappointed to find that the packaging contained a lot of polystyrene- please please French Click find an environmentally friendly alternative.”

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Posted 3 years ago

“Glad to have found Ducros Poivre Saveur in grinder. Item arrived promptly. Would love to purchase same item pre-blended (Moulu) which I have always bought in France previously. Delivery was a little expensive but worth it for sought after item. Would buy more if (Moulu) version became available.”

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Posted 3 years ago

“Lovely products, excellent choice”

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Posted 3 years ago

“French Click provides an excellent service and delivery was on time. I am usually totally satisfied. However the mont d’or cheese was a disappointment as it had been kept too cold in storage and was gelatinous instead of runny.”

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Posted 3 years ago

“Excellent service and would use company again .”

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Posted 3 years ago

“Great company, lovely products, delivered quickly. Please stop using the awful packaging though!! You need to be more environmentally sound!”

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Posted 3 years ago

“So nice to be able to get real herbes de Provence, nothing else will do, and my favourite liquid hand soap ‘lait crème extra douce’ from Marseille. Not the cheapest with delivery costs but well worth while.”

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Posted 3 years ago

“Lovely products and I really enjoy being able to order from french supermarkets so easily. My one issue is the amount of polystyrene used in packing. There are far more environmentally friendly ways of packing.”

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Posted 3 years ago

“Very happy with everything, apart from the expensive delivery cost - this was the same price/if not more than the item ordered.”

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Posted 3 years ago

“I was a bit disappointed as many tins were damaged…Everything seemed to have been thrown in the box without careI. Also was upset as Sausages and other products arrived on their last consumption day!!!! Spending £300 on French Food you expect someone to care when packing it!!!And freshness too!!! I’m wondering if I order the finest oysters in which state they will arrive??? On the positive one of my item was missing and Muriel from customer service was brilliant and so efficient 👍”

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Posted 3 years ago

“Positive : Very easy to order, big choice, quick delivering. Negative : Prices a bit too high.”

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Posted 3 years ago

“Very good! Bravo”

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Posted 3 years ago

“So pleased to find this firm as feeling deprived of French foods. Would have given 5 stars except for a mix up over payment but the lady I spoke to on the phone re: this problem was helpful and fun to deal with.”

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Posted 3 years ago

“Nice produce and helpful service when needed to amend my order. But produce marked as available on website then didn't turn out to be available.”

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Posted 3 years ago

French Click is rated 4.7 based on 10,292 reviews