French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,289 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good choice, good service, prompt delivery with follow up”

Helpful Report

Posted 2 years ago

“Paid extra for a morning delivery, stayed home and the delivery was pushed back to the next day. Was promised a refund on the difference, which never came. One item was missing, essential part of Xmas Dinner so that was definitely not great either. This was refunded at least... Otherwise all good, products were still fresh despite the delay, probably due to it being the week when it was freezing outside.”

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Posted 2 years ago

“Possibly my fault but it was not entirely clear that the despatch date was not as fast as I had expected. However, the goods were well packaged (would like to have seen more eco friendly packaging) and in good condition. I will be back.”

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Posted 2 years ago

“Lovely quality products.”

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Posted 2 years ago

“Easy ordering process. Items delivered early due to the postal strike, which was useful as the consume by date on 2 items was 2 days after delivery”

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Posted 2 years ago

“The product variety is great and good quality/selection of brands. I ordered a mix of long-life products and fresh ones (cheese) - all were very good. I found products there that I miss from home! Great choice of compotes, cheeses, rillettes, shower gels from le Petit Marseillais, etc. Overall I'm very happy to have a service like this one in London! I enjoyed having the ability to pick up the order from the warehouse in Colliers Wood but I didn't find the instructions to do so to be obvious. If you do order for pick up, you can call right away to arrange a time, no need to wait for confirmation the products you ordered are ready for pick up.”

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Posted 2 years ago

“Speedy delivery . Pity i didnt know what the unavailable items were before i read the delivery note”

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Posted 2 years ago

“Excellent service. But Lipton's Russian Earl Grey is not as good as Twinings. I didn't seem to be given the opportunity of buying Twinings on this occasion.”

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Posted 2 years ago

“Packaging could improve”

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Posted 2 years ago

“Lovely products, thanks.”

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Posted 2 years ago

“Well wrapped although several cans were dented. Arrived quickly. Quite expensive though.”

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Posted 2 years ago

“Good condition but to have somebody on telephone is not easy”

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Posted 2 years ago

“Great quality products and really quick delivery. Will be using again when I get a taste for the hah-hee-haa”

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Posted 2 years ago

“Very quick delivery dates. Excellent products. Would be better with more environmentally friendly packaging of order - a smaller box would have needed less extraneous filler.”

Helpful Report

Posted 2 years ago

Very sorry about this. We'll certainly investigate to make sure the warehouse are using the correct box sizes as it sounds like an incorrect size was used. The flo pak green loose fill is also degradable and recyclable in some areas.

Posted 2 years ago

“Excellent service we have bought stuff from you before, will be definitely buying more”

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Posted 2 years ago

“Yummy food, delivered efficiently, would have given five if not for the polystyrene packing fillers.”

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Posted 2 years ago

“Good fresh produce, would've ginen 5 Stars except that the postage costs on a £16 pound order takes it to £27. pounds. in the age of free deliveries this seems excessive.”

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Posted 2 years ago

“Would have been a 5 star review. Only disappointment was an item must have been unavailable as the first I heard of it was it wasn’t on my receipt and I received a refund for that item. Maybe just as good customer service an email prior would help the customer, so they’re not surprised/disappointed when they open their delivery.”

Helpful Report

Posted 2 years ago

“Although I had not appreciated how long my order of Badoit would take,when I queried this French Click immediately drew my attention to the invoice they had sent me which had a confirmed delivery date on it. My fault but perhaps turnaround could have been faster or made more obvious when I ordered.”

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Posted 2 years ago

“Good friendly communications. A pleasure to deal with, even though the goods arrived a bit later than planned.”

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Posted 2 years ago

French Click is rated 4.7 based on 10,289 reviews