French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,817 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,817 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of specialist French items. Excellent ordering & delivery service. Didn’t think the plastic foam packaging protection around the items was very eco-friendly - but preferable to breakages!”

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Posted 2 years ago

“good service and good taste”

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Posted 2 years ago

“Happy that French Click supplies my favourite cheese — unavailable elsewhere in London.”

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Posted 2 years ago

“Very easily ordered and delivered, what more can you ask”

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Posted 2 years ago

“A good supply of the tea I cannot buy in the UK. Only minor gripe is delivery is a little bit on the steep side.”

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Posted 2 years ago

“The goods are very good quality”

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Posted 2 years ago

“Excellent range of everyday products available in France but difficult to get in U.K. (for example and merguez) delivered on time as arranged. Almost as good as shopping in Casino or Intermarché. The website could be improved”

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Posted 2 years ago

“Fantastic food Good delivery time Some things missing though, is this because of Brexit? Ted”

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Posted 2 years ago

“The goods were excellent, my only criticism is the packaging is very wasteful. I wonder how the goods could be sent in a “ greener” way”

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Posted 2 years ago

“Quality French products that are difficult to get elsewhere. Items are well packed and have a good life on them.”

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Posted 2 years ago

“I'm delighted to be able to have a service like the one French Click provides. The food's excellent, the deliveries are on time, well packed, and the service is helpful and courteous. My only grumble is that when products aren't in stock, the delivery arrives without them, but unless you get in touch with the company and point this out, the bill isn't changed or money refunded. This could and should be automated. In conclusion: great food, a shame about the confusion with final billing.”

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Posted 2 years ago

“Good products at good prices, but a little disorganised. Quick to put it right, though. Details: everything on my order was from the fridge. Despite that, the priciest item on the order was ticked off on the enclosed packing note but had been omitted. This was a "genuine human error", but good processes work even when genuine humans do as humans are inclined to do, which is to make mistakes. In their process, they have one piece of paper that doubles as a "Picking list" and a "Packing list", and it's the "Pick" that ticked off, not the "Pack." Asking for trouble! And: they sent the missing item by a.m. Next Day, which was good, but a better-designed process would have avoided this cost. Reading other reviews, "missing item" is not an exceptional occurrence for them.”

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Posted 2 years ago

“I haven't been to France in 2 years and it is a huge pleasure to be able to get my French favourites from French Click. They have a wide variety of products and it is always a joy to receive my order. The only problem is that they sometimes don't have what I want in stock. But they are very efficient at refunding the difference.”

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Posted 2 years ago

“I had a good experience with French click. Very happy to have found nice french products. Very good delivery service, fresh products were wrapped safely with ice bags . Some boxes of biscuits ( pain grille, craquotte ) were a bit damaged but didn’t affect the products . Will order again . Thank you French click !”

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Posted 2 years ago

“Good experiences all round. Great good selections. Courteous staff with billing queries and safe deliveries too.”

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Posted 2 years ago

“Product range extensive. However, I would have thought, that delivery costs outside London are high enough to allow more prompt delivery times than offered.”

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Posted 2 years ago

“All those lovely French foods you miss in one place. An amazing supermarket scale collection. We loved all we got but only caveat was the chilled meats were not well protected as most suppliers do in a chill box. They were just put in a plastic bag with a chill pack. We cooked them right away as they obviously were exposed overnight.”

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Posted 2 years ago

“I ordered Haribo sweets in 3 different varieties , 1 was delivered correct 1 was delivered in different guise but the last was supposed to be large all black sweets but were all colours .I was going to challenge it but decided to eat some instead! I think it is the picking in the warehouse ? as the order note was correct where the items had been ticked . The black Dragibus were the reason for my purchase but life is too short !!!”

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Posted 2 years ago

“It’s only 4* because of the packaging, a box far larger than needed full of polystyrene pellets! I’d hoped they were the soluble type!! . The product is a favourite but not polystyrene. Please reconsider this Barbara”

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Posted 2 years ago

Hi, sorry to see the wrong box size might have been used. Yes we're using flo pak green which will degrade in the natural environment and can be recycled in some areas.

Posted 2 years ago

“I thought I was buying seed potatoes so imagine my surprise when edible potatoes arrived! The website didn’t alter the description I had input. Ah well, we’ll eat some and try to sprout some for seed, and I’ve learnt to question suppliers closely before confirming purchase. Perhaps one day we shall be able to bring Amandine seed potatoes home from France again!”

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Posted 2 years ago

French Click is rated 4.7 based on 9,817 reviews