French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,820 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,820 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It’s great to be able to order French food favourites in the UK. Cheaper options for delivery would be good especially when you are not in a hurry and it’s food that doesn’t need to be refrigerated”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click. We're delighted to be able to provide French food favourites. This is certainly something we will look at for the future.

Posted 2 years ago

“Great selection. Easy to order. Fast delivery”

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Posted 2 years ago

Thank you for your 4 star rating of FrenchClick.co.uk! We appreciate your positive feedback and hope we can improve to 5 stars next time!

Posted 2 years ago

“A good selection of French supermarket favourites at rather steep prices, but if you can’t get to Calais it’s a treat”

Helpful Report

Posted 2 years ago

Thank you for your kind 4 star rating of French Click! We are delighted to provide our customers with a good selection of French supermarket favourites.

Posted 2 years ago

“Goods arrived safely and promptly. My only criticism was that I had difficulty finding the Leisure Olive oil and Lemon salade sauce in the main section - it was in the manufacturer's section.”

Helpful Report

Posted 2 years ago

Thank you so much for the 4 star rating of French Click! We're glad to hear that the goods arrived safely and promptly.

Posted 2 years ago

“This is the first time that the packaging cardboard arrives damaged, however the products inside were correct.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of FrenchClick.co.uk! We apologize for the damaged packaging.

Posted 2 years ago

“A very good range of favourite French products (some of which are now available in UK supermarkets, so do your research). The prices are reasonable considering that you'd have to fly over to bring some back yourself from your holidays or work trip, so it's worth it. A few problems with dispatching the wrong items sometimes, but always resolved quickly.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We are glad that you appreciate our very good range of French products. Hopefully we'll improve to 5 for next time.

Posted 2 years ago

“good price and delivery to the hour as stated tesseire very good product but unfortunatly1 can leaking they credited imediately with no fuss”

Helpful Report

Posted 2 years ago

“Good quality flour for Breton pancakes!”

Helpful Report

Posted 2 years ago

Merci beaucoup for your 4-star rating of French Click! Nous sommes heureux que vous ayez trouvé du bon farine pour vos crêpes !

Posted 2 years ago

“Only one item missing but refunded before delivery. Overall very good experience. Shame the distance (delivery cost) makes it a treat/luxury.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of FrenchClick! We're glad to hear that you had a mostly positive experience, even though there was one item missing. We understand that the delivery cost might make French Click feel like a treat, if you are signed up for e-mails you may find a discount code arrives in your inbox from time to time. This can be changed from the your account section of the website.

Posted 2 years ago

“Food is good packaged with care”

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Posted 2 years ago

Thank you for your 4 star rating. We are so glad to hear you enjoyed FrenchClick and we hope we can improve to 5 next time!

Posted 2 years ago

“Overall pleased with products. Only downfall is sometimes the expiry date is short which means some get thrown away. For the price, it's disheartening. But overall pleased as get good french stuff from them and fast delivery too, they are very kind. 😊....merci”

Helpful Report

Posted 2 years ago

Merci beaucoup for your positive review of French Click! We are so pleased to hear that you are overall satisfied with our products and services. We sincerely apologize for any of our products that have had a shorter-than-usual expiry date, if you received products with this issue, please send a photo to customerservice@frenchclick.com and we should be able to sort it with a credit or a replacement for you.

Posted 2 years ago

“Sometimes items ordered are not available, but generally, the service is good with parcels arriving well packed on the day requested for delivery.”

Helpful Report

Posted 2 years ago

Thank you for giving FrenchClick.co.uk a 4 star rating! We're glad that you've appreciated the good service we provide, with items usually arriving promptly and well packed. We apologise if certain items have been unavailable in the past and we strive to provide our customers with the best possible experience.

Posted 2 years ago

“The products ordered were very good. I would have liked the packaging to be more eco-friendly with dissolvable packing peanuts.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We are glad to hear that you were happy with the products you ordered. We can offer paper loose fill packaging as an alternative to the Flo Pak green. The flo pak green loose fill is degradable in the natural environment and it can be recycled at Supermarket recycling points.

Posted 2 years ago

“I’ve been buying products on French click for a number of years now and I’ve always been very happy with the service and products lately but the delivery service lack a bit as I had to wait all day for my last delivery that was due to arrive by 12.30pm on a Saturday and didn’t arrive till past 7pm. Didn’t even receive an email or text message to let me know that my delivery would be very late that day. I hope French click will sort this out as it is very frustrating to keep waiting not knowing if it will arrive!”

Helpful Report

Posted 2 years ago

Very sorry about this delivery delay. The driver had some major traffic problems on this route due to a tunnel being closed. We are working very hard to get the London deliveries in the slots as they should be.

Posted 2 years ago

“Kinda pricey, especially delivery cost, but I do understand why. As an occasional treat, the site has some lovely products.”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We are working hard to try and keep our delivery costs as low as possible. If you're signed up for email we do also do special offers and discounts. The setting can be changed in the your account part of the website.

Posted 2 years ago

“usually very good but on this occasion 3 bags of coffee had been damaged and lost their airtight seal and one further bag was sealed with masking tape and leaking”

Helpful Report

Posted 2 years ago

Very sorry about this. It sounds like this must have happened in transit as our warehouse should never do this. Please can you send photos to customerservice@frenchclick.com and we'll sort a replacement out for you.

Posted 2 years ago

“very pleased with the products ordered from Frenck Click - arrived in time and in good condition”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We are very pleased that you were satisfied with the products ordered from French Click – arrived in time and in good condition. Your satisfaction is very important to us and your feedback helps us improve our delivery process. Thank you again for your kind words.

Posted 2 years ago

“DHL delivery efficient Products delivered in good state Even though products + delivery is a little pricey”

Helpful Report

Posted 2 years ago

Thank you for your 4 star rating of French Click! We appreciate the positive feedback on our DHL delivery efficiency, the condition of the products delivered, we are trying to drive down delivery costs as much as we can. We strive to provide great customer service and quality products, and we're glad you've enjoyed them.

Posted 2 years ago

“Pleased to have access to French Click as some compensation for brexit”

Helpful Report

Posted 2 years ago

“It is a nice French shop where you find most of the French food you cannot get anywhere else. The only negative point I want to make is that styrofoam chips are used for the packaging which I have not seen being used in the last 10 years. These cannot be recycled.”

Helpful Report

Posted 2 years ago

Sorry to hear this, please note the flo-pak green is degradable in the natural environment and can be recycled at Supermarket recycling points. We do also have paper loose fill available, it might not be suitable for all orders: More information on the flo pak can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 2 years ago

French Click is rated 4.6 based on 10,820 reviews