Login
Start Free Trial Are you a business? Click Here

French Click Reviews

4.6 Rating 10,341 Reviews
95 %
of reviewers recommend French Click
4.6
Based on 10,341 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

French Click 5 star review on 6th March 2025
Anonymous
French Click 5 star review on 26th November 2024
Anonymous
French Click 5 star review on 31st July 2024
Anonymous
French Click 5 star review on 6th February 2024
Anonymous
French Click 5 star review on 2nd February 2024
Anonymous
French Click 5 star review on 30th December 2023
Anonymous
French Click 5 star review on 26th October 2023
Anonymous
59
Anonymous
Anonymous  // 01/01/2019
I was happy with the products quality. The company offers a large range of products, which is very convenient. The delivery is fast and well organised. However there was 2 mistakes upon delivery: I was missing one tin and the got my cheese mixed. The only bad side was that it was impossible to speak with anyone, I rang the 2 phone number a number of times with no success! Finally I had to send an email and they got back to me within 48h. I got the missing items one week later. I understand that it was Christmas time and probably a very busy period for them but I find that the client's relations service is poor: no email of order's confirmation, no details if there is refund and no answer to the phone... Otherwise, products are good, it's pricey but correct.
Helpful Report
Posted 6 months ago
Thank you for your honest review! We're glad to hear you were happy with the quality of our products and that you found our range convenient. We apologize for the delivery mistakes you experienced and the difficulties in reaching our customer service during the busy season. Your feedback on the customer relations aspect is valuable, and we will work on improving communication and support. We appreciate your understanding and thank you for your support!
Posted 6 months ago
A bit pricey when you know the prices in France but worth it. Fast delivery and good quality of the fresh products
Helpful Report
Posted 6 months ago
Thank you for your thoughtful review and 4-star rating! We appreciate your understanding of the pricing and are thrilled to hear you found the delivery fast and the quality of our fresh products to your liking. Your satisfaction means a lot to us!
Posted 6 months ago
Wonderful range of foods, received on the date given, only one item not available and I was correctly invoiced. The box had split en route and a chill pack had split making it a bit messy in the box but nothing was spoiled. I think the carrier had retaped it. The weight of the goods needed a stronger box I think.
Helpful Report
Posted 6 months ago
Thanks for the feedback and 4 star rating. We're happy you got your order and it was corrected ok. We'll investigate the packing issue with the warehouse and delivery company to try and improve so it doesn't happen again.
Posted 6 months ago
The parcel was delivered quickly and I was told when it had been shipped and when it was likely to arrive. The box was a bit small for the jar I ordered, but it was still sealed and it still worked!
Helpful Report
Posted 6 months ago
Thank you for your review and 4 star rating! We're glad to hear your parcel arrived quickly and that you were kept updated. We appreciate your understanding about the packaging size, and we're happy it still met your needs!
Posted 6 months ago
Great products! The only issue was that only 3 out of 4 selected items arrived. The shipping sheet showed that one of the items was not picked. Would have been good for someone to let me know ahead of time along with a refund notification .
Helpful Report
Posted 6 months ago
Thank you for your review and your 4-star rating! We're glad you loved our products. We apologize for the oversight with your order and understand how important communication is in these cases. We'll make sure to improve in this area. Your feedback is invaluable to us!
Posted 6 months ago
First time on the site - everything worked smoothly, and arrived safely and on time.
Helpful Report
Posted 6 months ago
Thanks for the feedback and 5 star rating! We're very happy it all went smoothly.
Posted 6 months ago
A few items out of stock unfortunately. The delivery was delayed but resolved by French click. Overall a good experience.
Helpful Report
Posted 7 months ago
Thank you for your review! We’re glad to hear that you had a good experience with us, despite the stock and delivery issues. We appreciate your understanding and look forward to serving you even better next time. À bientôt!
Posted 6 months ago
Good price with the chocolate but it doesn’t have many choices so may not be back too often unless some they got some kind of offers
Helpful Report
Posted 7 months ago
Thank you for your review and 4 star rating! We're glad you liked the chocolate and appreciate your thoughts on our selection. We're always working to enhance our offerings, so stay tuned for exciting promotions in the future!
Posted 7 months ago
pas si mal de trouver l'introuvable ou presque
Helpful Report
Posted 7 months ago
Merci pour votre évaluation de 4 étoiles ! Nous sommes heureux que vous ayez pu trouver ce que vous cherchiez. Si vous avez des suggestions pour améliorer votre expérience, n'hésitez pas à les partager ! Nous espérons vous revoir bientôt chez French Click. 🌟
Posted 7 months ago
Good overall, they delivered a different product by mistake, but made it up without a fuss
Helpful Report
Posted 7 months ago
Thanks for the 4 star rating. We're sorry about the incorrect item but glad customer service sorted the problem for you.
Posted 7 months ago
1st delivery and one small error - they apologised and made good promptly - i will use them again : be quick to forgive !
Helpful Report
Posted 7 months ago
Thanks for the feedback and 4 star rating! We're glad we were able to fix the error quickly and that you'll use us again.
Posted 7 months ago
Normally goods arrive within a week. However this time we ordered on 24 Oct and as we did not receive it in the normal time we chased it up. To be fair customer services acted very quickly,and eventually we have received it today 11th Nov . We love the quality of the goods, and as this is the first time in several years of ordering that we have had a problem, it will not stop us from continuing with them
Helpful Report
Posted 7 months ago
It was nice to have some of those French treats we enjoy on holiday being delivered to us back home in UK. Quite expensive though.
Helpful Report
Posted 8 months ago
Merci beaucoup for your wonderful review! We’re thrilled to hear that you enjoyed the French treats and that they brought a taste of your holiday to your home in the UK. We understand that our products can be on the pricier side and we're working hard to keep our prices down as much as we can. We do also offer discount codes sometimes if you're signed up to emails. Thank you for your support, and we can't wait to serve you again soon!
Posted 8 months ago
Good french products. Delivery was quick. Only downside was the ton of polystyrene non compostable or dissolvable to secure the goods in the box. If it was more eco-friendly I will give it a five star.
Helpful Report
Posted 8 months ago
Thanks for the feedback and 4 star rating. We're very happy the delivery was quick. For orders with heavy damageable items we do use flo pak green loosfill. Please do note that it is degradable and it can be recycled at supermarket recycling points. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/
Posted 8 months ago
Food is great. Delivery as promised. Just two little issues. Wrote an email requesting information on a product - no reply. Also, please please do not ask DPD to send texts late at night about the delivery. 10.30pm, waking self and wife. really do not need to know that delivery is coming next day!
Helpful Report
Posted 8 months ago
Thank you for your thoughtful 4-star review! We're glad to hear that you enjoyed the food and that your delivery was on schedule. Please email sales@frenchclick.com for the product enquiry and you should always get a reply within 24 business hours. Not sure what DPD are doing with the late text message, we'll investigate that with them.
Posted 8 months ago
Good sensible price and delivered on time. Can't ask for more.
Helpful Report
Posted 8 months ago
Thank you for your great 4-star review! We're thrilled to hear that you found our prices sensible and that your order was delivered on time. Your satisfaction is important to us, and we look forward to serving you again in the future!
Posted 8 months ago
Great service. Would be better with a narrowed timeframe provided on the day of the delivery.
Helpful Report
Posted 8 months ago
Thanks for the feedback and 4 star rating. We can do this, please email customerservice@frenchclick.com with your order number as the subject on the day before delivery and we'll be able to give a more accurate delivery time.
Posted 8 months ago
Gets better and better for stock availibility and packing
Helpful Report
Posted 8 months ago
Thank you for taking the time to rate French Click with 4 stars! We appreciate your positive feedback.
Posted 8 months ago
Always pleased with the goods I receive and the way I am kept informed of delivery time. However this time I was disappointed with the short use by dates of the Peltier Brioche Toasts. I frequently order them and it has never been a problem before
Helpful Report
Posted 9 months ago
Thank you so much for your 4-star rating of French Click! We truly appreciate your feedback and your continuous support as a loyal customer. Sorry for this short date, please send photos of the item to customerservice@frenchclick.com and we can investigate this short date and replace or refund them.
Posted 9 months ago
Happy with product and delivery times
Helpful Report
Posted 9 months ago
Thank you for your excellent 4-star rating of French Click! We appreciate your feedback and are thrilled to hear that you are happy with the product and delivery times.
Posted 9 months ago
French Click is rated 4.6 based on 10,341 reviews