French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The parcel was delivered quickly and I was told when it had been shipped and when it was likely to arrive. The box was a bit small for the jar I ordered, but it was still sealed and it still worked!”

Helpful Report

Posted 4 months ago

Thank you for your review and 4 star rating! We're glad to hear your parcel arrived quickly and that you were kept updated. We appreciate your understanding about the packaging size, and we're happy it still met your needs!

Posted 4 months ago

“Great products! The only issue was that only 3 out of 4 selected items arrived. The shipping sheet showed that one of the items was not picked. Would have been good for someone to let me know ahead of time along with a refund notification .”

Helpful Report

Posted 4 months ago

Thank you for your review and your 4-star rating! We're glad you loved our products. We apologize for the oversight with your order and understand how important communication is in these cases. We'll make sure to improve in this area. Your feedback is invaluable to us!

Posted 4 months ago

“First time on the site - everything worked smoothly, and arrived safely and on time.”

Helpful Report

Posted 4 months ago

Thanks for the feedback and 5 star rating! We're very happy it all went smoothly.

Posted 4 months ago

“A few items out of stock unfortunately. The delivery was delayed but resolved by French click. Overall a good experience.”

Helpful Report

Posted 5 months ago

Thank you for your review! We’re glad to hear that you had a good experience with us, despite the stock and delivery issues. We appreciate your understanding and look forward to serving you even better next time. À bientôt!

Posted 5 months ago

“Good price with the chocolate but it doesn’t have many choices so may not be back too often unless some they got some kind of offers”

Helpful Report

Posted 5 months ago

Thank you for your review and 4 star rating! We're glad you liked the chocolate and appreciate your thoughts on our selection. We're always working to enhance our offerings, so stay tuned for exciting promotions in the future!

Posted 5 months ago

“pas si mal de trouver l'introuvable ou presque”

Helpful Report

Posted 5 months ago

Merci pour votre évaluation de 4 étoiles ! Nous sommes heureux que vous ayez pu trouver ce que vous cherchiez. Si vous avez des suggestions pour améliorer votre expérience, n'hésitez pas à les partager ! Nous espérons vous revoir bientôt chez French Click. 🌟

Posted 5 months ago

“Good overall, they delivered a different product by mistake, but made it up without a fuss”

Helpful Report

Posted 5 months ago

Thanks for the 4 star rating. We're sorry about the incorrect item but glad customer service sorted the problem for you.

Posted 5 months ago

“1st delivery and one small error - they apologised and made good promptly - i will use them again : be quick to forgive !”

Helpful Report

Posted 5 months ago

Thanks for the feedback and 4 star rating! We're glad we were able to fix the error quickly and that you'll use us again.

Posted 5 months ago

“Normally goods arrive within a week. However this time we ordered on 24 Oct and as we did not receive it in the normal time we chased it up. To be fair customer services acted very quickly,and eventually we have received it today 11th Nov . We love the quality of the goods, and as this is the first time in several years of ordering that we have had a problem, it will not stop us from continuing with them”

Helpful Report

Posted 5 months ago

“It was nice to have some of those French treats we enjoy on holiday being delivered to us back home in UK. Quite expensive though.”

Helpful Report

Posted 6 months ago

Merci beaucoup for your wonderful review! We’re thrilled to hear that you enjoyed the French treats and that they brought a taste of your holiday to your home in the UK. We understand that our products can be on the pricier side and we're working hard to keep our prices down as much as we can. We do also offer discount codes sometimes if you're signed up to emails. Thank you for your support, and we can't wait to serve you again soon!

Posted 6 months ago

“Good french products. Delivery was quick. Only downside was the ton of polystyrene non compostable or dissolvable to secure the goods in the box. If it was more eco-friendly I will give it a five star.”

Helpful Report

Posted 6 months ago

Thanks for the feedback and 4 star rating. We're very happy the delivery was quick. For orders with heavy damageable items we do use flo pak green loosfill. Please do note that it is degradable and it can be recycled at supermarket recycling points. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 6 months ago

“Food is great. Delivery as promised. Just two little issues. Wrote an email requesting information on a product - no reply. Also, please please do not ask DPD to send texts late at night about the delivery. 10.30pm, waking self and wife. really do not need to know that delivery is coming next day!”

Helpful Report

Posted 6 months ago

Thank you for your thoughtful 4-star review! We're glad to hear that you enjoyed the food and that your delivery was on schedule. Please email sales@frenchclick.com for the product enquiry and you should always get a reply within 24 business hours. Not sure what DPD are doing with the late text message, we'll investigate that with them.

Posted 6 months ago

“Good sensible price and delivered on time. Can't ask for more.”

Helpful Report

Posted 6 months ago

Thank you for your great 4-star review! We're thrilled to hear that you found our prices sensible and that your order was delivered on time. Your satisfaction is important to us, and we look forward to serving you again in the future!

Posted 6 months ago

“Great service. Would be better with a narrowed timeframe provided on the day of the delivery.”

Helpful Report

Posted 6 months ago

Thanks for the feedback and 4 star rating. We can do this, please email customerservice@frenchclick.com with your order number as the subject on the day before delivery and we'll be able to give a more accurate delivery time.

Posted 6 months ago

“Gets better and better for stock availibility and packing”

Helpful Report

Posted 6 months ago

Thank you for taking the time to rate French Click with 4 stars! We appreciate your positive feedback.

Posted 6 months ago

“Always pleased with the goods I receive and the way I am kept informed of delivery time. However this time I was disappointed with the short use by dates of the Peltier Brioche Toasts. I frequently order them and it has never been a problem before”

Helpful Report

Posted 7 months ago

Thank you so much for your 4-star rating of French Click! We truly appreciate your feedback and your continuous support as a loyal customer. Sorry for this short date, please send photos of the item to customerservice@frenchclick.com and we can investigate this short date and replace or refund them.

Posted 7 months ago

“Happy with product and delivery times”

Helpful Report

Posted 7 months ago

Thank you for your excellent 4-star rating of French Click! We appreciate your feedback and are thrilled to hear that you are happy with the product and delivery times.

Posted 7 months ago

“Good selection of French food that normally cannot be bought in the uk. Only criticism is the prices are very high. Cassoulet is over twice the price as it is in France for instance.”

Helpful Report

Posted 7 months ago

Thank you for the 4-star rating and for sharing your thoughts on French Click! We truly appreciate your feedback and are glad that you found our selection of French food to be good, especially items not commonly found in the UK. We are trying to keep our pricing as low as possible in these difficult economic circumstances.

Posted 7 months ago

“Le produit était frais... Chocolat ! Arrivé avec plusieurs jours de retard. Bon emballage. Satisfait”

Helpful Report

Posted 8 months ago

Cher(e) client(e),Nous vous remercions chaleureusement d'avoir pris le temps de donner à French Click une note de 4 étoiles. Votre satisfaction est notre priorité absolue et nous sommes ravis que vous soyez satisfait(e) de votre expérience d'achat.

Posted 8 months ago

“Nice website, competitive pricing, easy to order, delivery on time and reliable, 1 item missing, but no problem in receiving refund. Very friendly customer service. Will order again. Thank you.”

Helpful Report

Posted 8 months ago

Dear reviewer,Thank you very much for your wonderful 4-star rating of French Click. We truly appreciate your kind words and are thrilled to hear that you found our website nice, pricing competitive, and ordering process easy. It's also fantastic to know that our delivery was timely and reliable for you.

Posted 8 months ago

French Click is rated 4.7 based on 10,288 reviews