French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,397 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,397 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst the replaced product was received as per schedule and delivered by DPD they share one thing in common, a lack of communication. In DPD"S case an absolutely lack of anything remotely verging on customer care..”

Helpful Report

Posted 7 months ago

Thank you for your constructive feedback and 4-star review. We’re glad to hear that your replacement arrived on schedule. We understand the importance of communication and are sorry to hear that both we and DPD fell short in this regard. Your comments are invaluable, and we’ll work on improving our communication to enhance your experience in the future. We appreciate your support and hope to serve you better next time!

Posted 7 months ago

“I was very pleased to find my favourite french stock cubes available in the UK. A little on the pricey side but worth it for the convenience.”

Helpful Report

Posted 7 months ago

Thank you for your kind review! We're so glad to hear you found your favorite French stock cubes with us. We understand that they can be a bit of an investment, but we're happy that you feel the convenience is worth it. We appreciate your support and hope to serve you again soon!

Posted 7 months ago

“I sent some items as a birthday present for my daughter's partner, just before Christmas. They arrived when expected and communication about that was good. It was just a shame that hampers or gift wrapping isn't available, but my daughter did a great job.”

Helpful Report

Posted 7 months ago

Thank you for the great review! We're glad to hear that your items arrived on time and that our communication met your expectations. We appreciate your feedback about gift wrapping, and we’ll certainly take it into consideration for the future. It's wonderful to know your daughter made the present special! We look forward to serving you again soon!

Posted 7 months ago

“We ordered some French “treats” as a New Year’s surprise to my wife. There was a delay in delivery due to a supply issue, but the team at French Click kept me informed at every step. Will use again”

Helpful Report

Posted 7 months ago

Thank you for your kind review! We truly appreciate your understanding regarding the delivery delay and are glad to hear our team kept you informed throughout the process. We're delighted that your New Year's surprise for your wife was well-received, and we look forward to serving you again!

Posted 7 months ago

“Very good purchase N prompt delivery as stated”

Helpful Report

Posted 7 months ago

Thank you for your review and great rating! We're pleased to hear you found the purchase satisfactory and that the delivery was prompt as promised. Your feedback is appreciated!

Posted 7 months ago

“I was happy with the products quality. The company offers a large range of products, which is very convenient. The delivery is fast and well organised. However there was 2 mistakes upon delivery: I was missing one tin and the got my cheese mixed. The only bad side was that it was impossible to speak with anyone, I rang the 2 phone number a number of times with no success! Finally I had to send an email and they got back to me within 48h. I got the missing items one week later. I understand that it was Christmas time and probably a very busy period for them but I find that the client's relations service is poor: no email of order's confirmation, no details if there is refund and no answer to the phone... Otherwise, products are good, it's pricey but correct.”

Helpful Report

Posted 7 months ago

Thank you for your honest review! We're glad to hear you were happy with the quality of our products and that you found our range convenient. We apologize for the delivery mistakes you experienced and the difficulties in reaching our customer service during the busy season. Your feedback on the customer relations aspect is valuable, and we will work on improving communication and support. We appreciate your understanding and thank you for your support!

Posted 7 months ago

“A bit pricey when you know the prices in France but worth it. Fast delivery and good quality of the fresh products”

Helpful Report

Posted 8 months ago

Thank you for your thoughtful review and 4-star rating! We appreciate your understanding of the pricing and are thrilled to hear you found the delivery fast and the quality of our fresh products to your liking. Your satisfaction means a lot to us!

Posted 8 months ago

“Wonderful range of foods, received on the date given, only one item not available and I was correctly invoiced. The box had split en route and a chill pack had split making it a bit messy in the box but nothing was spoiled. I think the carrier had retaped it. The weight of the goods needed a stronger box I think.”

Helpful Report

Posted 8 months ago

Thanks for the feedback and 4 star rating. We're happy you got your order and it was corrected ok. We'll investigate the packing issue with the warehouse and delivery company to try and improve so it doesn't happen again.

Posted 8 months ago

“The parcel was delivered quickly and I was told when it had been shipped and when it was likely to arrive. The box was a bit small for the jar I ordered, but it was still sealed and it still worked!”

Helpful Report

Posted 8 months ago

Thank you for your review and 4 star rating! We're glad to hear your parcel arrived quickly and that you were kept updated. We appreciate your understanding about the packaging size, and we're happy it still met your needs!

Posted 8 months ago

“Great products! The only issue was that only 3 out of 4 selected items arrived. The shipping sheet showed that one of the items was not picked. Would have been good for someone to let me know ahead of time along with a refund notification .”

Helpful Report

Posted 8 months ago

Thank you for your review and your 4-star rating! We're glad you loved our products. We apologize for the oversight with your order and understand how important communication is in these cases. We'll make sure to improve in this area. Your feedback is invaluable to us!

Posted 8 months ago

“First time on the site - everything worked smoothly, and arrived safely and on time.”

Helpful Report

Posted 8 months ago

Thanks for the feedback and 5 star rating! We're very happy it all went smoothly.

Posted 8 months ago

“A few items out of stock unfortunately. The delivery was delayed but resolved by French click. Overall a good experience.”

Helpful Report

Posted 8 months ago

Thank you for your review! We’re glad to hear that you had a good experience with us, despite the stock and delivery issues. We appreciate your understanding and look forward to serving you even better next time. À bientôt!

Posted 8 months ago

“Good price with the chocolate but it doesn’t have many choices so may not be back too often unless some they got some kind of offers”

Helpful Report

Posted 8 months ago

Thank you for your review and 4 star rating! We're glad you liked the chocolate and appreciate your thoughts on our selection. We're always working to enhance our offerings, so stay tuned for exciting promotions in the future!

Posted 8 months ago

“pas si mal de trouver l'introuvable ou presque”

Helpful Report

Posted 8 months ago

Merci pour votre évaluation de 4 étoiles ! Nous sommes heureux que vous ayez pu trouver ce que vous cherchiez. Si vous avez des suggestions pour améliorer votre expérience, n'hésitez pas à les partager ! Nous espérons vous revoir bientôt chez French Click. 🌟

Posted 8 months ago

“Good overall, they delivered a different product by mistake, but made it up without a fuss”

Helpful Report

Posted 8 months ago

Thanks for the 4 star rating. We're sorry about the incorrect item but glad customer service sorted the problem for you.

Posted 8 months ago

“1st delivery and one small error - they apologised and made good promptly - i will use them again : be quick to forgive !”

Helpful Report

Posted 9 months ago

Thanks for the feedback and 4 star rating! We're glad we were able to fix the error quickly and that you'll use us again.

Posted 8 months ago

“Normally goods arrive within a week. However this time we ordered on 24 Oct and as we did not receive it in the normal time we chased it up. To be fair customer services acted very quickly,and eventually we have received it today 11th Nov . We love the quality of the goods, and as this is the first time in several years of ordering that we have had a problem, it will not stop us from continuing with them”

Helpful Report

Posted 9 months ago

“It was nice to have some of those French treats we enjoy on holiday being delivered to us back home in UK. Quite expensive though.”

Helpful Report

Posted 9 months ago

Merci beaucoup for your wonderful review! We’re thrilled to hear that you enjoyed the French treats and that they brought a taste of your holiday to your home in the UK. We understand that our products can be on the pricier side and we're working hard to keep our prices down as much as we can. We do also offer discount codes sometimes if you're signed up to emails. Thank you for your support, and we can't wait to serve you again soon!

Posted 9 months ago

“Good french products. Delivery was quick. Only downside was the ton of polystyrene non compostable or dissolvable to secure the goods in the box. If it was more eco-friendly I will give it a five star.”

Helpful Report

Posted 9 months ago

Thanks for the feedback and 4 star rating. We're very happy the delivery was quick. For orders with heavy damageable items we do use flo pak green loosfill. Please do note that it is degradable and it can be recycled at supermarket recycling points. More info on it can be found here: https://uk.pregis.com/eu-solutions/by-product/ready-to-use-packaging-solutions/void-fill/the-environmental-one/

Posted 9 months ago

“Food is great. Delivery as promised. Just two little issues. Wrote an email requesting information on a product - no reply. Also, please please do not ask DPD to send texts late at night about the delivery. 10.30pm, waking self and wife. really do not need to know that delivery is coming next day!”

Helpful Report

Posted 10 months ago

Thank you for your thoughtful 4-star review! We're glad to hear that you enjoyed the food and that your delivery was on schedule. Please email sales@frenchclick.com for the product enquiry and you should always get a reply within 24 business hours. Not sure what DPD are doing with the late text message, we'll investigate that with them.

Posted 10 months ago

French Click is rated 4.6 based on 10,397 reviews