French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,292 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,292 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm delighted to be able to have a service like the one French Click provides. The food's excellent, the deliveries are on time, well packed, and the service is helpful and courteous. My only grumble is that when products aren't in stock, the delivery arrives without them, but unless you get in touch with the company and point this out, the bill isn't changed or money refunded. This could and should be automated. In conclusion: great food, a shame about the confusion with final billing.”

Helpful Report

Posted 3 years ago

“Good products at good prices, but a little disorganised. Quick to put it right, though. Details: everything on my order was from the fridge. Despite that, the priciest item on the order was ticked off on the enclosed packing note but had been omitted. This was a "genuine human error", but good processes work even when genuine humans do as humans are inclined to do, which is to make mistakes. In their process, they have one piece of paper that doubles as a "Picking list" and a "Packing list", and it's the "Pick" that ticked off, not the "Pack." Asking for trouble! And: they sent the missing item by a.m. Next Day, which was good, but a better-designed process would have avoided this cost. Reading other reviews, "missing item" is not an exceptional occurrence for them.”

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Posted 3 years ago

“I haven't been to France in 2 years and it is a huge pleasure to be able to get my French favourites from French Click. They have a wide variety of products and it is always a joy to receive my order. The only problem is that they sometimes don't have what I want in stock. But they are very efficient at refunding the difference.”

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Posted 3 years ago

“I had a good experience with French click. Very happy to have found nice french products. Very good delivery service, fresh products were wrapped safely with ice bags . Some boxes of biscuits ( pain grille, craquotte ) were a bit damaged but didn’t affect the products . Will order again . Thank you French click !”

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Posted 3 years ago

“Good experiences all round. Great good selections. Courteous staff with billing queries and safe deliveries too.”

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Posted 3 years ago

“Product range extensive. However, I would have thought, that delivery costs outside London are high enough to allow more prompt delivery times than offered.”

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Posted 3 years ago

“All those lovely French foods you miss in one place. An amazing supermarket scale collection. We loved all we got but only caveat was the chilled meats were not well protected as most suppliers do in a chill box. They were just put in a plastic bag with a chill pack. We cooked them right away as they obviously were exposed overnight.”

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Posted 3 years ago

“I ordered Haribo sweets in 3 different varieties , 1 was delivered correct 1 was delivered in different guise but the last was supposed to be large all black sweets but were all colours .I was going to challenge it but decided to eat some instead! I think it is the picking in the warehouse ? as the order note was correct where the items had been ticked . The black Dragibus were the reason for my purchase but life is too short !!!”

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Posted 3 years ago

“It’s only 4* because of the packaging, a box far larger than needed full of polystyrene pellets! I’d hoped they were the soluble type!! . The product is a favourite but not polystyrene. Please reconsider this Barbara”

Helpful Report

Posted 3 years ago

Hi, sorry to see the wrong box size might have been used. Yes we're using flo pak green which will degrade in the natural environment and can be recycled in some areas.

Posted 3 years ago

“I thought I was buying seed potatoes so imagine my surprise when edible potatoes arrived! The website didn’t alter the description I had input. Ah well, we’ll eat some and try to sprout some for seed, and I’ve learnt to question suppliers closely before confirming purchase. Perhaps one day we shall be able to bring Amandine seed potatoes home from France again!”

Helpful Report

Posted 3 years ago

“First order and I am very pleased with this company. It is great to enjoy again the products I used to buy in France and I'll certainly use French Click again. One item was missing but had been refunded even before the delivery, so great admin. I would have given 5 star if packaging had been all recyclable, with shredded cardboard as padding, but polysterene type of padding chips were used, a lot of it.”

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Posted 3 years ago

“Nice products and I'm please to find a source. Delivery takes a fair while and an item was left out without my getting prior notice, but nothing's perfect.”

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Posted 3 years ago

“Good service overall.”

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Posted 3 years ago

“It was a little bit long to get my order (10 days) but it was really worth it. The SAV is nice and efficient and it's impossible to find these product anywhere else. I missed the quality of some french products here, so I'm really happy to have found french click ! :)”

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Posted 3 years ago

“I like the cheese very much, but it takes far too long to arrive.”

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Posted 3 years ago

“I have placed orders with French Click for many years and am over all satisfied especially, since the jars I order have been wrapped individually and arrive without breakage. But for this last order, due to a power cut that lasted 4 days, I missed out on the November offer. When I contacted French Click customer service by email to get a new code before placing my order. I never received a reply which is disappointing.”

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Posted 3 years ago

“Bit expensive but lovely range of all the things we miss not going to france. Just like going to Carrefour.”

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Posted 3 years ago

“Items correct, but delivery did not take place as stated. After a call to FC problem resolved. So OK, but does FC have to use Parcelfarce?”

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Posted 3 years ago

“Great products delivered on time. Will use again”

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Posted 3 years ago

“Tres content du service achat numerique et de la livraison a l'heure promise. L'inconvenient, ce sont les choses commandees qui manquent inexplicablement a la livraison, dernierement un paquet d'andouillettes qui etaient mon plat prefere dans la commande.”

Helpful Report

Posted 3 years ago

French Click is rated 4.7 based on 10,292 reviews