French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,492 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,492 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product was perfect but it was an ambient food so no need for it to come in the ice packs that were wrapped around it.”

Helpful Report

Posted 3 years ago

“Good selection of products but the site needs to delete from its range those items which are no longer available. Having tried to order a particular item three times, on each occasion the order was accepted, but when it arrived, the item was said to be unavailable. By way of compensation, we were sent a replacement jar of a condiment that was not wanted.”

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Posted 3 years ago

“Good quick service”

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Posted 3 years ago

“Delivered on time but one of my products wasn’t available and It wasn’t clear if I got a refund for it?”

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Posted 3 years ago

“mostly good, only disappointment is that the item I was after the most (basically the one I decided to place an order for at the very first place) turned out not to be available after I placed my order (the rest of my order was fine). so now I'll have to place another order to get this item.”

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Posted 3 years ago

“So wonderful to get all our favourite foods from home! Raclette, chicorée, tisanes, large jars of cornichons. Thank you FrenchClick! Please just continue to look for biodegradable packing materials.”

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Posted 3 years ago

“Great site. I can order all my French favourites amd choose.my delivery day. Only tiny drawback is the amount of packaging. It would be great if the packing chops were biodegradable.”

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Posted 3 years ago

“Good choice of products that are not easy to source in the UK. Very pleased to find them available online and mostly at reasonable prices. Easy shopping experience and efficient delivery.”

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Posted 3 years ago

“Good range of specialist French items. Excellent ordering & delivery service. Didn’t think the plastic foam packaging protection around the items was very eco-friendly - but preferable to breakages!”

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Posted 3 years ago

“good service and good taste”

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Posted 3 years ago

“Happy that French Click supplies my favourite cheese — unavailable elsewhere in London.”

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Posted 3 years ago

“Very easily ordered and delivered, what more can you ask”

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Posted 3 years ago

“A good supply of the tea I cannot buy in the UK. Only minor gripe is delivery is a little bit on the steep side.”

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Posted 3 years ago

“The goods are very good quality”

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Posted 3 years ago

“Excellent range of everyday products available in France but difficult to get in U.K. (for example and merguez) delivered on time as arranged. Almost as good as shopping in Casino or Intermarché. The website could be improved”

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Posted 3 years ago

“Fantastic food Good delivery time Some things missing though, is this because of Brexit? Ted”

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Posted 3 years ago

“The goods were excellent, my only criticism is the packaging is very wasteful. I wonder how the goods could be sent in a “ greener” way”

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Posted 3 years ago

“Quality French products that are difficult to get elsewhere. Items are well packed and have a good life on them.”

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Posted 3 years ago

“I'm delighted to be able to have a service like the one French Click provides. The food's excellent, the deliveries are on time, well packed, and the service is helpful and courteous. My only grumble is that when products aren't in stock, the delivery arrives without them, but unless you get in touch with the company and point this out, the bill isn't changed or money refunded. This could and should be automated. In conclusion: great food, a shame about the confusion with final billing.”

Helpful Report

Posted 3 years ago

“Good products at good prices, but a little disorganised. Quick to put it right, though. Details: everything on my order was from the fridge. Despite that, the priciest item on the order was ticked off on the enclosed packing note but had been omitted. This was a "genuine human error", but good processes work even when genuine humans do as humans are inclined to do, which is to make mistakes. In their process, they have one piece of paper that doubles as a "Picking list" and a "Packing list", and it's the "Pick" that ticked off, not the "Pack." Asking for trouble! And: they sent the missing item by a.m. Next Day, which was good, but a better-designed process would have avoided this cost. Reading other reviews, "missing item" is not an exceptional occurrence for them.”

Helpful Report

Posted 3 years ago

French Click is rated 4.6 based on 10,492 reviews