French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick service. Great packaging”

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Posted 2 years ago

“Maybe it's a bit expensive (but isn't everywhere these days). Where I have been able to compare prices, I see that Bonne Maman jam is cheaper here than my local Co-op. The cheese selection is awesome. They have things you really struggle to find in London. So it's cheaper than going food shopping in Calais, and I really can't fault the customer service.”

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Posted 2 years ago

“Excellent prices and delivered in just a couple of days. Will be shopping again!”

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Posted 2 years ago

“French Click now very disappointing, never answer the phone, don't reply to messages and always have stock errors. You select what you want, pay what is requested, order arrives half wanted items not supplied because of stock errors. That is it, never again, be warned what you order you won't get.”

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Posted 2 years ago

Very sorry about this, if you're missing items, we can always offer free delivery on your next order so you can order them again without paying extra. Unfortunately, due us doing quite a large range of products with long supply chains and now customs occasionally the odd item might be missing.

Posted 2 years ago

“Shipment came in good order. Well packed.”

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Posted 2 years ago

“I very like the flexibility and the quick resolution on stock level”

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Posted 2 years ago

“Good products but I am disappointed that there is never a free delivery option regardless of how much is being spent, most companies now offer this service over a certain amount of spend.”

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Posted 2 years ago

Sorry to hear this. Unfortunately we don't offer this for the moment, due to a combination of customs costs and inflation.

Posted 2 years ago

“Perfect service!”

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Posted 2 years ago

“reliable service”

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Posted 2 years ago

“Although I selected date and time for delivery, the delivery date and time were changed not as per my availability so it was not reliable.”

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Posted 2 years ago

Very sorry for this delivery delay. You should always be contacted to check if you're available if we need to move your delivery date for any reason, this was a mistake.

Posted 2 years ago

“Products excellent. Delivery was on time but some goods were damaged. Have been told I will get a refund.”

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Posted 2 years ago

“Very happy to have French click for those few products to be found in the UK I don’t use it very often, though, because the delivery fee is so high for customers like me who don’t order many items.”

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Posted 2 years ago

“Another delightful delivery of the best French food. Packaged so well. Delivery was excellent the driver Allan was so helpful and friendly. Looking forward to my next French click Regards Miranda”

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Posted 2 years ago

“Always order my mustard here because we love the glasses. Good service delivered quickly thank you”

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Posted 2 years ago

“Great selection of foods and general french goods that we can’t find in the U.K. which is great for expats! Prices are a bit high but it’s worth it for some of the items. The website could do with some TLC, it’s a little fiddly and confusing. Only real downside is the delivery cost is ridiculously high, even if you select a delivery date a week after your order. If it would be lower I’d probably order every week but this won’t happen.”

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Posted 2 years ago

“Good prices, but delivery is very expensive!! the expiration date was only for a week! We received product 10.05, but exp. date is 17.05!!!”

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Posted 2 years ago

Sorry about this. It would be usual for the fresh rillettes to have a use by date of 7-21 days. Unfortunately this is just the nature of this fresh item. We do also do some rillettes in jars which are not chilled and will have a year or longer.

Posted 2 years ago

“Reliable service and so nice to be able to buy Lays crisps and French Cheeses”

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Posted 2 years ago

“Super fast delivery, I needed Raclette cheese and pickles for a party. Cheese was great, and had long dates as well, all in all very good service. Thank you”

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Posted 2 years ago

“I have placed on yogurts etc How do you maintain the temperature of the food if it require refrigeration when you are sending via courier companies. Does it affect the product quality?”

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Posted 2 years ago

“A pleasant experience all round. Prompt and efficient service.”

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews