French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought some beer merguez sausages, nice and fresh, absolutely delicious.”

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Posted 2 years ago

“Excellent service!”

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Posted 2 years ago

“Stocked up on Carambar - miam miam”

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Posted 2 years ago

“Quite exspensive for shipping but good overall”

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Posted 2 years ago

“Excellent customer service.”

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Posted 2 years ago

“Excellent service and, of course, delicious cheese. Thank you!”

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Posted 2 years ago

“New customer. Very impressed with the quality of the goods received. Lovely fresh fish and chicken. Well packed and arrived on schedule.”

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Posted 2 years ago

“Great experience!! Quality products and rapid delivery! Excellent customer service!”

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Posted 2 years ago

“I placed my order and a few days later I received a refund of £4.56 ? No email explanation or anything. My order turned up with an item missing hence the refund. Apart from that a good company.”

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Posted 2 years ago

Very sorry about this. The missing item should be listed on the order when it's edited and you should also be notified on the picking ticket given on delivery.

Posted 2 years ago

“Very happy with the products and service provided. Will make another purchase soon. Thank you !”

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Posted 2 years ago

“Very efficient and reliable.”

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Posted 2 years ago

“Very pleased quick and efficient service and compared to other sites the products on here are value for money , I enjoyed my Ebly as I cannot buy this in a uk local store,so Thankyou French Click you are the best Elda D . Cambs”

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Posted 2 years ago

“So happy to order French products was cannot find in my city. The price is very good, the delivery quick and the yogurts well preserved with ice. Thank you!”

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Posted 2 years ago

“Jules couldn't have been more helpful and I always return to French Click for my favourite French products. I would highly recommend.”

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Posted 2 years ago

“Very happy with the speed of delivery and the products. We'll definitely order again.”

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Posted 2 years ago

“Great to get my favourite French products in the UK! Quick delivery, great choice of products.”

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Posted 2 years ago

“Good products and super quick delivery!”

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Posted 2 years ago

“Super, efficient service selling the most fabulous stuff! I’ve missed my DOP! Great prices and fast dispatch times. Highly recommended 👍”

French Click 5 star review on 28th March 2023

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Posted 2 years ago

“Order arrived without any problem. Very satisfied..”

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Posted 2 years ago

“Whereas the service/quality is very good I feel that the company should inform customers when items are not available.”

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Posted 2 years ago

Sorry to hear this. You can find out if anything is missing the night before delivery, you need to check your account section of the website, in your order history, anything missing will be updated on the order copy there. Unfortunately sometimes items can be missing at the last minute due to stock or other errors. If it's something substantial you should be contacted about it. We can usually offer free delivery on your next order if we've made a mistake. Please contact matthew@frenchclick.com and we can sort that.

Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews