French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excelleent, reliable company. Great selection of French products. Have used them for many years and prices good, communication good. Highly recommend.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're delighted we've managed to keep the consistency for your orders over many years and you keep coming back.

Posted 1 year ago

“Excellent service! Items arrived well packaged and cool. Thank you!”

Helpful Report

Posted 1 year ago

Thanks for the 5 star rating and feedback.We're delighted we gave you excellent service and the packaging was good!.

Posted 1 year ago

“pas si mal de trouver l'introuvable ou presque”

Helpful Report

Posted 1 year ago

Merci pour votre évaluation de 4 étoiles ! Nous sommes heureux que vous ayez pu trouver ce que vous cherchiez. Si vous avez des suggestions pour améliorer votre expérience, n'hésitez pas à les partager ! Nous espérons vous revoir bientôt chez French Click. 🌟

Posted 1 year ago

“Ordered a tin of confit duck legs. They arrived; however ..... It arrived three days later than the delivery invoice. Tried ringing the number on there website twice. Each time it just timed out. In short, I won't be using them again. Chris Wood.”

Helpful Report

Posted 1 year ago

Very sorry about this, customer service are very busy this time of year. If you can't get through on the phone, please email sales@frenchclick.com with your order number as the subject and they'll be able to sort for you. You should always get a reply within 24 business hours.

Posted 1 year ago

“Good overall, they delivered a different product by mistake, but made it up without a fuss”

Helpful Report

Posted 1 year ago

Thanks for the 4 star rating. We're sorry about the incorrect item but glad customer service sorted the problem for you.

Posted 1 year ago

“Absolutely delighted to find an old family favourite close to home! Delivery a little bit pricey with not an option to choose cheaper, however, clearly cheaper than trotting to France! Definitely will be a regular customer”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're very happy we delivered up to your expectations and that you'll be ordering again!

Posted 1 year ago

“Arrived in good condition, great product!”

Helpful Report

Posted 1 year ago

Merci beaucoup pour votre note de 5 étoiles ! Nous sommes ravis d'apprendre que vous avez reçu votre produit en excellent état. Votre satisfaction est notre priorité, alors à bientôt chez French Click !

Posted 1 year ago

“1st delivery and one small error - they apologised and made good promptly - i will use them again : be quick to forgive !”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 4 star rating! We're glad we were able to fix the error quickly and that you'll use us again.

Posted 1 year ago

“Excellent quick service.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating!

Posted 1 year ago

“Great service and we're looking forward to tucking into the items I purchased for Christmas. Will definitely order again. Suzanne”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're delighted we delivered great service and you'll be ordering again!

Posted 1 year ago

“Found the item we were looking for. Delivery a bit expensive but if buying bulk it’s not too bad.”

Helpful Report

Posted 1 year ago

Thanks for the 5 star review and feedback. We're always trying to keep the delivery costs down in these challenging economic circumstances.

Posted 1 year ago

“If I don't rate a suppier at 5 stars I don't go back. I keep returning to French Click - they have good (hard to source) products at fair prices and reliable delivery. Fresh Items arrive in Cornwall still well chilled, ready for freezing or eating.”

Helpful Report

Posted 1 year ago

Merci beaucoup pour votre évaluation de 5 étoiles ! Nous sommes ravis que vous appréciiez nos produits difficiles à trouver et que la livraison soit fiable. C'est formidable d'entendre que tout arrive bien frais en Cornouailles. Au plaisir de vous revoir bientôt chez French Click ! 🌟

Posted 1 year ago

“Nice company and good products from France. Delivery is prompt and haven’t received anything damaged to date”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating. We're very happy the deliveries have been on time and the packing team and doing the job of keeping things intact.

Posted 1 year ago

“GOOD RANGE OF COMPETITIVELY PRICED ITEMS NORMALLY FOUND ONLY IN FRANCE. RANGE OF DELIVERY OPTIONS FROM WHICH TO SELECT THE MOST CONVENIENT.”

Helpful Report

Posted 1 year ago

Thanks for the 5 star rating and feedback!. We're delighted you found the items you wanted and the delivery options suited you.

Posted 1 year ago

“Well packaged, delivered as expected and wonderful products”

Helpful Report

Posted 1 year ago

Thanks for the 5 star rating and feedback! We're delighted the order was well packaged and delivered up to expectations.

Posted 1 year ago

“Nice products, very nicely packed and delivered on time. The raclette items were even packed on ice.”

Helpful Report

Posted 1 year ago

Merci infiniment pour votre évaluation de 5 étoiles ! Nous sommes ravis que vous ayez apprécié nos produits ainsi que leur emballage soigné. Votre satisfaction est notre priorité, et nous sommes heureux que les articles de raclette soient arrivés en parfait état. Au plaisir de vous servir à nouveau bientôt ! 🧀✨

Posted 1 year ago

“Die Lieferung des Cafés war zeitnah und gut verpackt. Leider waren 5 Päckchen dabei die Luft gezogen haben, oder nicht richtig vakuumiert wurden.”

Helpful Report

Posted 1 year ago

Sorry to hear this, please email sales@frenchclick.com with your order number as the subject and we can investigate this problem for you.

Posted 1 year ago

“I do like French Click - I can uy excellnt Frendh foods unavailable from Uk shops including suoer ready meals, biscuits, cheese and meats.”

Helpful Report

Posted 1 year ago

Thanks for the feedback and 5 star rating! We're very happy you like the products.

Posted 1 year ago

“So happy to have found Frenchclick! Huge selection of our favourite products and impeccable Customer Service. Delighted with my first order - would highly recommand and order again from them ... particularly with Christmas coming up!”

Helpful Report

Posted 1 year ago

Merci beaucoup, Valerie, pour votre formidable avis et cette note de 5 étoiles ! Nous sommes ravis que vous ayez découvert French Click et que notre vaste sélection et notre service client vous aient fait plaisir. Avec les fêtes qui approchent, nous serions ravis de vous revoir pour vos futurs achats. À très bientôt ! 🎄

Posted 1 year ago

“I purchased four Barbary duck breasts from French Click for a birthday dinner. Didn't do anything too 'cheffy', basically seasoned andpan-fried skin-side down for the majority of the time; just browned the other side for some colour. They were magnificent! I'm thinking of getting some for Christmas dinner, as none of us are too bothere about turkey, we normally have a goose, which is getting very expensive. Four of these duck breasts gave over four pounds of meat, and carving/slicing was a doddle The quality of these was terrific and would have easily fed eight adults. Will certainly explore French Click for other delectable! Many thanks. Martin D'Arcy”

Helpful Report

Posted 1 year ago

Thanks for the great review and 5 star rating! We're very happy you enjoyed the duck breasts and that you're considering them for Christmas and you might get other items in future.

Posted 1 year ago

French Click is rated 4.6 based on 10,540 reviews