French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 287 Western Road, London, Merton
Rating: 4.65

4.7 Rating 9,791 Reviews

96 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 9,791 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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French Click 5 star review on 6th February 2024

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The products are great but I was disappointed by the heavy use plastic packaging, including plastic non-dissolvable packing peanuts. I would like to see a shift to recyclable packaging.”

Helpful Report

Posted 2 years ago

“Great if you are missing the taste of French products, there is a very extended range of products, the only issue is you do not receive always what you order.”

Helpful Report

Posted 2 years ago

“Order arrived 2 days late and ice packing had completely melted - cheese seems fresh but hard to tell as it is smelly anyway”

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Posted 2 years ago

“If this review was based off pricing and delivery, 5 stars without a doubt, BUT, unfortunately, on my first order I had an issue, which could have easily been avoided. I ordered a bottle of Pomme Frites sauce, this was showing as in stock on the website, still does to this day, yet it was missed off my order, and put down as "0" on the picking slip, no notes on why it was missed off, no email, no communication at all. I tried calling their phone number, twice at around 3pm in the afternoon with no answer, I then emailed and finally got a response a day or two later (took around 3 days total to resolve this issue - but was refunded in full for the missing item). For it to be my first order, this wasn't the experience I expected, I thought customer service could have been 1000% better, but, for the rest of my order, everything was perfect. Will this stop me from using the site again ? No, I will definitely be using French Click again, I just hope with future order, if anything is missing from my order, I am notified before dispatch.”

Helpful Report

Posted 2 years ago

“Items arrived on time but unfortunately our order was incorrect.We ordered two duck terrine two sanglier and two campagne .We received three sanglier instead of two and only one duck rest of order was correct.”

Helpful Report

Posted 2 years ago

“The range and prices of products are extensive and attractive. The overall experience was let down, however, by inadequate packing by the supplier and then a 24-hour delay in delivery by DPD, so that the cheese and its chilled gel-insulation had melted and was inedible. Refund was swift and efficient. Well worth a visit.”

Helpful Report

Posted 2 years ago

“I love that I should be able to get all the wonderful things that I used to go to France and get myself, but I just don't understand their system. Sadly the past two times I have ordered things that DO NOT say 'unavailable' when I add them to my basket, they have failed to arrive and then they simply drop off the order. No explanation email in advance or any attempt to tell me when they will be in stock so they can dispatch them to me. I am assuming I have to order them again and would have to pay a delivery charge again. The items in question are over £30 and the thing I am most passionate about getting, not a minor part of the order at all. Added to the fact that they delivered 6 tins of the wrong brand of beans to me this last order I am a bit sad about the whole thing. They DID credit me for the beans and let me keep them, but had they asked me if I wanted them as a replacement to the ones that were supposed to have been in stock I would have refused them. Can they improve perhaps and get a real-time stock control system like most online providers I wonder? I am sure I will order again one day but it took me a long time to come out of a sulk the last time they did this to me :(”

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Posted 2 years ago

“Loved the products but it would be nice to see more eco-friendly packaging.”

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Posted 2 years ago

“Good products but a real packaging issue. The products received are very damaged.”

Helpful Report

Posted 2 years ago

Hi Very sorry about this, please e-mail customerservice@frenchclick.com and matthew@frenchclick.com so we can investigate the packing. We'll also be able to refund or replace damaged items. Kind regards, Matt French Click

Posted 2 years ago

“good delivery except biscuits, many of which were broken , in crumbs in the packets; ; also 'gouters' biscuits, as delivered, are not 'dejeuners' biscuits , which is what i ordered”

Helpful Report

Posted 2 years ago

Very sorry about this please e-mail customerservice@frenchclick.com with a picture and we'll sort this for you with a refund or replacement.

Posted 2 years ago

“The delivery came early , There was something missing but it was noted on the invoice .”

Helpful Report

Posted 2 years ago

“Lots of stock shortage, most popular products.”

Helpful Report

Posted 2 years ago

Hi Very sorry about the missing items on your order. This was caused by a temporary stock issue at one of our suppliers. If you want to re-order them we'll be able to remove any delivery charge. E-mail the order number to matthew@frenchclick.com. Kind regards, Matt French Click

Posted 2 years ago

“Usually much better than this. E-mail message from them to say there would be a delay in delivering due to waiting for delivery. Email back immediately to say it wasn't a problem but that I was away until a certain date so please fix delivery after that. No response. Within two hours I had a message from DPD saying our delivery was fixed fir the original date but that the package had not yet been received. Second email from DPD changing the date to after I had left for holiday - BUT offering me the option to deliver to a neighbour; took that option and gave the address. No delivery! Neighbour checked later that day and found the package had been left at my address anyway. Can't say I was too impressed with the 'joined-up' logistics.”

Helpful Report

Posted 2 years ago

“One item sent incorrectly. They credited the price but I really wanted the item and that is why I ordered it.”

Helpful Report

Posted 2 years ago

Very sorry to hear that. If you want to order again, we'll refund any delivery charge. You can e-mail matthew@frenchclick.com to arrange that.

Posted 2 years ago

“Not so good this time. My initial order seemed to get lost so I had to re-order and when it came, in spite of the elaborate packaging, one of the jars was completely smashed. Better luck next time ?”

Helpful Report

Posted 2 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com and we'll arrange a refund. Or we can resend the order out.

Posted 2 years ago

“I loved finding somewhere to get a great range of French products in the UK - especially now! Delivery was good, however, there is not a system to let you know that something is out of stock. So the main thing I ordered didn't arrive and the other items which were just 'nice to haves' did ... I now have to pay for delivery again and can't see how I can find out when my item will be in stock. Definite process improvement needed here and then I would feel much more comfortable placing my next order. I think I just have to keep trying and make sure I don't link it with any other products so I end up paying more in delivery costs than the items themselves. I think it is a straightforward fix and be good if they could do as the service they offer to those of missing our French shopping trips is brilliant!”

Helpful Report

Posted 2 years ago

“It's great to have french products in London. I understand that we have to pay more for products but the delivery fee is outrageous.”

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Posted 2 years ago

“The goods arrive quickly, but they were poorly wrapped up in an ordinary plastic bag.No protection for the glass bottles whatsoever. Besides, the delivery is very e pensive”

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Posted 2 years ago

“The products are first rate but the admin is a shambles. First they told me that some of the products I ordered were out of stock and could I wait a few days. When I asked how long is a few days and which products were out of stock I didnt get a reply. In the meantime they had charged my credit card. 2 days later I was told which products were out of stock but the same day I received an email telling me my order would be delivered the following day. When it was delivered it was complete except for 1 of the 6 duck breasts I had ordered.”

Helpful Report

Posted 2 years ago

“2packets of dried soup missing Knorr Soupe deshydratee forestiere. It’s ticked on the Order Picking Ticket no SO-334387 but was not in the parcel. I have trie many times to phone and once left a message but have not heard anything. A pity as I was delighted to find this site and would love to place more orders if I could trust customer service!”

Helpful Report

Posted 2 years ago

Very sorry about that. The phone should be answered during office hours. Please e-mail customerservice@frenchclick.com or call us Monday to Friday 0900-1730 and phone should be answered always. We'll get the missing item refunded for you.

Posted 2 years ago

French Click is rated 4.7 based on 9,791 reviews