French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,352 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,352 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately we could not experience the French yumminess due to delivery issues hopefully this will be sorted for Irish deliveries soon!”

Helpful Report

Posted 3 years ago

“Fast delivery but one of the chocolate Easter eggs was broken. No reply to complaint letter yet.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please make sure you've e-mailed customerservice@frenchclick.com with your order number as the subject and we'll replace it for you.

Posted 3 years ago

“After being very excited about finding my favourite products online and taking my time choosing a good selection, imagine my disappointment when 4 did not turn up ! I only found out when opening the box ! The accompanying document just read "0" in front of the missing items. Very disappointing ! At least I was not charged for them.”

Helpful Report

Posted 3 years ago

“Everything was going well until I received my package with a few missing items without any emails beforehand to say so. I was going to give it a 5star but due to the lack of communication from them, I can only give three.”

Helpful Report

Posted 3 years ago

“I love being able to get the French brands I prefer delivered and I can even forgive the odd time that an item is mistakenly sent however one constant annoyance is that no one thinks to isolate the delicate pastry goods from the jars during the packaging process. No one wants a squashed croissant!”

Helpful Report

Posted 3 years ago

“You never know if your order is going to be ok or if you have missing items (which happened with almost every order) some products can be pretty expensive .”

Helpful Report

Posted 3 years ago

“I’m getting a feedback request although I didn’t manage to place an order. I tried but couldn’t access my account and gave up. French Click must improve their password management system. Telling me the last two characters of my password by email doesn’t help, especially when they match what I was entering. And sorry, facing the prospect of spending a long time on the phone to get this sorted is not really appealing while on the move. Finally, you might want to improve your website and make it tablet/ mobile phone friendly… We are in 2022, not 1998.”

Helpful Report

Posted 3 years ago

“good produce but pricey delivery and very environmentally unfriendly packaging”

Helpful Report

Posted 3 years ago

“Good delivery and choice of goods but a bit pricey and some fridge items were very close to the sell by date”

Helpful Report

Posted 3 years ago

“Arrived on time, but tinned items damaged.”

Helpful Report

Posted 3 years ago

“I was very disappointed with the communication of French Click. 1kg of raclette cheese that I had ordered turned out not to be available (even though it had been in stock on the website). Instead of phoning me to find a replacement (I had ordered several other types of raclette cheese totalling 2.2kg), the item was simply removed from the basket and as this brought the total down to below £35 I was then charged over £8 for delivery rather than the expected £1. Overall very disappointing as I received only half the amount of cheese I had ordered and was charged 8x the advertised price for shipping without any communication about the above. Thankfully Waitrose stock a nice raclette cheese and were able to rescue the situation.”

Helpful Report

Posted 3 years ago

Very sorry about this. We have made two mistakes here, firstly you should have been offered a replacement for the Raclette and you should not pay delivery because we remove an item. Please contact customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.

Posted 3 years ago

“Generally, it's good, but I wish you would notify us in advance of items that won't be delivered if you have run out. My last order was missing two items that were to be our main course and we only discovered it on delivery. Not good to scramble last minute for a replacement main course. Being told in advance so that we can modify the order would be much better.”

Helpful Report

Posted 3 years ago

“The order arrived on time and nicely packed and all the food was tasty. The reason for three stars only is because the Merguez sausages were only just in date - one day before best before date so they went in the freezer which is really no problem but would have liked a longer bbd. The other reason for only three stars is because I ordered Breton biscuits but received Breton crepes which are fine but I really wanted the biscuits.”

Helpful Report

Posted 3 years ago

“Chicken wax not a 2kg it is more like 1kg very disappointed”

Helpful Report

Posted 3 years ago

“Il manquait pas mal de choses, j'aurais aimé être prévenue pour pouvoir autre chose à l'avance et que mon fils ait davantage dans son sac..... sur 10 articles, seuls 5 de livrés !”

Helpful Report

Posted 3 years ago

“Thanks to deliver all produits ordered or Just tell us earlier they are not available”

Helpful Report

Posted 3 years ago

“I had made my first order. I was given a delivery date. Then the next day I received an email to say the delivery was delayed due to two items being out of stock. There was no further communication until the package was delivered about a week later, with one item missing. Since this was my first order, I do not know if my experience is common. I think it would be helpful to be kept informed of out-of-stock items (preferably before ordering) as well as estimated delivery and dispatch, especially if there are any delays. The items I ordered were dried goods, so I was not particularly put out; however, I think I would have been very disappointed if I had ordered perishable items such as bread and cheese.”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate.

Posted 3 years ago

“The review is about their billing and delivery methods because I haven't tried the product yet although they look nice with decent long expiry dates. My order was £19.50 on top of that they charged £6.50 for delivery and £1.30 as sales tax. Whatever that means. So far I only heard about the US where prices doesn't include taxes and you only will find out at the till how much you suppose to pay. After these I expected top draw packaging and delivery. Their delivery wasn't anything like their charges would suggest. My hams came in a plastic shopping bag ( the kind you would get in a corner shop ) without any chill gel, I got used to with other companies. I amnot sur but the delivery guy might work for them too. Conclusion: In my point of view is no point to spend £20 their with the additional costs. Would I spend enough to make the delivery cost worthy? Will decide ones I tried the hams.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. You're in our London delivery area, in this area we deliver via our own chilled vans using bale arm boxes and bags, as the other super markets do to. The order will have been chilled in transit. In your case, the driver probably left the bale arm box in the vehicle as it was only the one bag in the box.

Posted 3 years ago

“Would have given more, unfortunately the "crêpes de Bretagne" were off”

Helpful Report

Posted 3 years ago

“Still waiting for my order, Order Acknowledgement 14/11/21 French Click Item SO-349756”

Helpful Report

Posted 3 years ago

Very sorry about this. I can see the parcel has not been collected yet. Customer service should have been in contact about when it will be shipped. We will investigate what has happened and contact you today.

Posted 3 years ago

French Click is rated 4.6 based on 10,352 reviews