French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,670 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,670 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and delivery.”

Helpful Report

Posted 2 months ago

“I had two problems with this order: 1) I had difficulty getting the three items togeyther on a single order;2) the carrier took over a week to deliver the package Nevertheless, the cheese was excellent; The Tarama was not as good as the Blini Premium quality Tarama which I buy from the Auchan supermarket in Macon”

Helpful Report

Posted 2 months ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese. We’re sorry about the two issues: trouble getting all three items on one order and the delayed delivery. We’ll review our checkout process and carrier timelines to prevent this in the future. If you’d like us to assist with a remedy for this order or help with future orders, please let us know. Warm regards, Team French Click

Posted 2 months ago

“Good service, fast delivery My stomach is now Frenchly happy :)”

Helpful Report

Posted 2 months ago

“The latest delivery items had a longer shelf life than previously, for which i am grateful. They were delivered on time. Prices have increased on certain items, but that is happening everywhere.”

Helpful Report

Posted 2 months ago

Thank you for the 4-star review! We’re glad the longer shelf life and on-time delivery worked well for you, and we appreciate your understanding about price increases. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Great products, efficient delivery - thanks!”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you enjoyed the products and efficient delivery. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Well packaged (including a cold pack), on time and correct items. Four stars because the boxes of cheese were wet (maybe from the cold pack leaking?) but it didn't affect the product.”

Helpful Report

Posted 2 months ago

Thank you for the 4-star review! We’re glad the packaging, timing, and items met your expectations. Sorry about the cheese boxes being wet—we’ll review the cold-pack setup to prevent this in future. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“used French Click to order different products I love from France, and I’m very happy with the experience. Ordering was simple, communication was clear, and my items were delivered safely. It’s a great solution for getting French products when you don’t live in France. Highly recommended!”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you had a great experience with French Click and that your items arrived safely. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“I have ordered from French Click quite a few times and I have always received all my items well packed and in a good state. The customer service is always good.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad to hear your items arrived well packed and in good condition, and that you’ve had good service from us. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Goods arrived on time and well packager”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad your goods arrived on time and well packaged. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Un peu de Entre Rhône et Saône au bord de la Tamise. Just what I need when Paris/Lyon is calling!”

Helpful Report

Posted 2 months ago

Thank you for this fantastic feedback! We're delighted that you appreciate the "Between the Rhône and Saône" spirit and that Paris/Lyon is calling your name. Please don't hesitate to contact us if you need anything else. Best regards, The French Click Team

Posted 2 months ago

“Excellent company!”

Helpful Report

Posted 2 months ago

Thank you for the fantastic feedback! We’re thrilled you had a great experience and that French Click met your expectations. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Disappointed! I ordered two Couronne des rois for Epiphany with delivery on the 6th of January. Wasn't delivered on time - delivery was a day later on the 7th. Customer service was unhelpful saying they can't refund, I have to refuse delivery which I couldn't because it was being delivered to my work address on a day when I wasn't in. I didn't the galette on time and now I have to arrange a return!! Not fun at all....”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry your delivery didn’t arrive on time and that our team wasn’t able to assist effectively. Usually customer service should be able to assist with getting the items collected and refunded. Please contact them with your order number as the subject at sales@frenchclick.com if this hasn't now been sorted. Warm regards, Team French Click

Posted 2 months ago

“We used to buy this particular Confit de Canard when we had a house in the South of France. Lots of duck fat too for roast potatoes - delish! Delivered relatively fast, considering I bought it during Festive period and it’s coming from France.”

Helpful Report

Posted 2 months ago

Thank you for the fantastic feedback! We’re thrilled you enjoyed the Confit de Canard and the duck fat for roast potatoes, and that delivery was fast despite the Festive period. We can’t wait to welcome you back soon. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

“Still waiting on delivery”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry your delivery hasn’t arrived yet. DPD have had a problem at our collection depot on Monday 6th of January which has caused this delay. If you can share your order number, we’ll prioritise your case and arrange a new delivery window or a refund if needed. You can also contact us at sales@frenchclick.com. Warm regards, Team French Click

Posted 2 months ago

“Great service and delicious chocolate! So good to find Suchard bouchées here in the UK! Soooo good!”

Helpful Report

Posted 2 months ago

Thank you for the fantastic feedback! We’re thrilled you enjoyed the service and Suchard bouchées here in the UK. We can’t wait to welcome you back soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“My first order, and I was very impressed with the delivery, packing, and quality. A highly recommended company.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you were impressed with the delivery, packing, and quality. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Easy to order, good prices and even a French driver!”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re glad you found it easy to order and appreciated the good prices and the French driver. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Great choice of French goods Easy ordering and fast delivery Will be back”

Helpful Report

Posted 2 months ago

Thank you for your kind words! We’re thrilled you enjoyed the French goods, easy ordering, and fast delivery. We can’t wait to welcome you back. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Very pleased with items, delivery and price thanks”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you’re pleased with the items, delivery, and price. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 2 months ago

“Easy transaction and prompt delivery for December. Very pleased with price, availability and quality of products especially lait cru raclette which was great.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic feedback! We’re thrilled you found the transaction easy, delivery prompt, and were pleased with the price, availability, and quality of products—especially lait cru raclette. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 2 months ago

French Click is rated 4.6 based on 10,670 reviews