French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,715 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication is very poor. My scheduled delivery date was cancelled because one item was unavailable. Email asking for a new date went unanswered, follow up email received a response confirming rearranged week for delivery but no date. When the order was eventually delivered (luckily I was at home!) the same item was missing - no explanation, no information at all on whether a refund will be issued. I will not be using this company again.”

Helpful Report

Posted 2 months ago

Thank you for letting us know. We’re very sorry for the communication issues, the cancelled delivery, and the missing item. This isn’t the experience we aim for. Please share your order number and the details of the missing item so we can arrange a replacement or issue a refund promptly. You can reach us at sales@frenchclick.com or call our customer service team. We’ll also investigate with our warehouse to prevent this from happening again. Kind regards, Team French Click

Posted 2 months ago

“Really pleased with my purchase prompt delivery will definitely use this company again and tell all my friends about you.”

Helpful Report

Posted 2 months ago

“What a great find! Wonderful selection of all my favourite French specia!ities. Excellent online service from Jean and team. Highly, highly recommend. Incroyable, nourriture délicieuse.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you found a great selection of French specialties that the team provided excellent online service. We appreciate your recommendation and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Lovely products”

Helpful Report

Posted 2 months ago

Thank you for the 4-star review! We’re glad you love the products. If there’s anything we can do to make your next experience a 5-star one, please let us know. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Superb site with quick despatch and much care👍”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you found the site superb, with quick dispatch and much care. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“I collected my groceries from the warehouse and I was not impressed with the rather abrupt and off-hand customer service. I was impatiently asked for my invoice number 3 times while I was clearly searching for it on my phone. I left with my purchases feeling dispirited and wishing that I’d shopped elsewhere.”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re very sorry for the abrupt and off-hand service you received during collection. This isn’t the level of service we aim for, and we’ll address this with our team to prevent it from happening again. Kind regards, Team French Click

Posted 2 months ago

“Great selection of products. Easy to order and delivery was on time. First time ordering but not the last. Highly recommended”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you enjoyed the great selection, easy ordering, and on-time delivery. We’re excited this was your first order and that you’ll be back for more. Kind regards, Team French Click

Posted 2 months ago

“Good site with good choice. Genuine Products you'd purchase in France to get the real feel of true French cuisine. Delivered in good packaging for chilled products. Only slight down some chilled consumables had short life (”

Helpful Report

Posted 2 months ago

Thank you for the review and the 4-star rating. We’re glad you liked the selection and packaging. We’re sorry some chilled items had a shorter life than expected. We’ll pass this on to the team to improve quality and shelf life where possible. Kind regards, Team French Click

Posted 2 months ago

“Extensive choice from which to make a selection. Prompt delivery. In spite of well padded wrapping two of the items we're dented slightly, but the contents were unharmed.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you were happy with the selection and prompt delivery. We’re sorry to hear two items were dented in transit, but reassured the contents were unharmed. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 2 months ago

“Great to be able to order exactly what I needed and to have it delivered well packaged and promptly.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you could order exactly what you needed and that it arrived well packaged and promptly. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 2 months ago

“.. Won't be ordering from you again I'm writing this review as in still hanging on the phone for over 30 mins waiting to talk to someone.you have taken full money for my order ,but haven't fulfilled my order .twice this has happend, with no offer of a refund .If you answered the phone you might be able to explain why this has happend”

Helpful Report

Posted 2 months ago

Thank you for sharing your experience. We’re very sorry for the long phone wait and for not fulfilling your order. This isn’t what we aim for. Unfortunately there was a temporary stock issue with one of the items on your order which has been resolved now and the order should have been shipped. Kind regards, Team French Click

Posted 2 months ago

“Your customer service is highly regarded with quick replies & resolutions for any issues ( eg. Return/refund) Well packaged goods that arrived undamaged & reliable service. This sparkling water is very refreshing & intensely carbonation than other sparkling drinks. If you’re looking to buy carbonated drinks, this is the one as it does not loose it sparkle for a long period. I would always buy from this company, good reliability & service”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you’re enjoying the service and the sparkling water. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 2 months ago

“Super reliable. Great selection and fair pricing. We love it!”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you found us reliable with a great selection and fair pricing. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 2 months ago

“Very efficient goods came on time packed very well to stop breakage will use again.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad the goods arrived on time and packed well to prevent breakage. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 2 months ago

“I have not received my order”

Helpful Report

Posted 3 months ago

Thank you for your review. We’re very sorry you haven’t received your order. This isn’t the experience we aim for. This is because Poulain Super Poulain was not available unexpectedly, usually customer service should have been in touch with you to offer an alternative or to wait. It looks like we do now have this item so hopefully it can be shipped today. Customer service will reach out and when it does ship you'll get a tracking link on email. Warm regards, Team French Click

Posted 3 months ago

“Delivered eactly what I asked for, in protective packaging too, 1 week delivery from order.”

Helpful Report

Posted 3 months ago

Thank you for the 5-star review! We’re glad you received exactly what you asked for, with protective packaging. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 3 months ago

“Prompt delivery and good product range - impressive”

Helpful Report

Posted 3 months ago

Thank you for the 5-star review! We’re glad you were impressed by the prompt delivery and our product range. If there’s anything else you need, we’re here to help. We look forward to serving you again. Kind regards, Team French Click

Posted 3 months ago

“Very prompt and efficient service with a quick turnaround. I placed this order due to having been let down by another supplier. I will definitely use FrenchClick again.”

Helpful Report

Posted 3 months ago

Thank you for the 5-star review! We’re glad you found the service prompt and efficient, and that you’ll be returning to French Click. If there’s anything else you need, we’re here to help. Kind regards, Team French Click

Posted 3 months ago

“I had no idea that I could buy French food so easily in England. It arrived in good condition and in good time. I will be buying again from French Click.”

Helpful Report

Posted 3 months ago

Thank you for the 4-star review! We’re glad you found it easy to buy French food in England and that your order arrived in good condition and on time. If there’s anything else you need, we’re here to help. We hope we can improve to 5 stars next time :). Kind regards, Team French Click

Posted 3 months ago

“A simple way to buy all our favourite French foods. Almost as as if you were there at the supermarché. Merçi et a bientôt”

Helpful Report

Posted 3 months ago

Thank you for the 5-star review! We’re delighted you enjoyed our selection of French foods and felt a little like you were there at the supermarché. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 3 months ago

French Click is rated 4.6 based on 10,715 reviews