French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Magical magnificent magnifique de sentir les goût Ssssssssss 👅 de France 🇫🇷 a 🇬🇧!!! Miam miam 🤪🤪🤪🤪 Vive Brigitte zizi et Macron aussi 🤣🤣🤣 Vive la France 🇫🇷 en 🇬🇧 Le goût c’est la France The rest is just fish &chips 🤣🤣🤣🤣🤣🤣”

Helpful Report

Posted 2 months ago

Quel plaisir de lire votre commentaire ! 🌟 Nous sommes ravis que les saveurs de la France vous enchantent ici en Angleterre ! Et oui, le goût c’est vraiment la France ! 😄 Merci pour votre enthousiasme, et que la fête continue avec nos délices ! Amicalement, Équipe French Click

Posted 2 months ago

“Excellent products and service, many thanks”

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Posted 2 months ago

Thank you so much for your wonderful review! We're delighted to hear that you're satisfied with our products and service. Your support is invaluable to us, and we look forward to welcoming you back for your next experience with us! Warmly, Team French Click

Posted 2 months ago

“Thank goodness for French Click when my French parents were alive I would drive backloaded with much loved food items, things have now changed but so am able to buy them from French Click. Hurrah”

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Posted 2 months ago

What a heartwarming review! We're so pleased to hear that French Click is helping you keep those cherished flavors alive. It's wonderful to know we can bring back a bit of that special nostalgia for you. Thank you for your continued support, and we can't wait to delight you with more of your favorites! Warmly, Team French Click

Posted 2 months ago

“Good to find Vacherin cheese, unavailable elsewhere.”

Helpful Report

Posted 2 months ago

We're thrilled to hear you found Vacherin cheese with us! It's always a pleasure to offer those unique items that can be hard to find elsewhere. Thank you for your kind words, and we can't wait to help you discover more French delights in the future! Warm regards, Team French Click

Posted 2 months ago

“Easy to order, good delivery slots, timely delivery and oder complete, except for one item.”

Helpful Report

Posted 2 months ago

Thank you for your positive feedback! We're glad to know that you found the ordering process easy and appreciated our delivery service. We're sorry to hear that one item was missing and will ensure to look into this matter. We truly value your support and hope to serve you again soon! Sincères salutations, Team French Click

Posted 2 months ago

“Excellent choice of products. Very keen prices. Prompt despatch. Extremely well packed. Very quick next day delivery. Definitely recommended and I will order again in the future, Thank you French Click.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! We're so glad you found our product selection and pricing to your liking. It's great to hear that our prompt dispatch and careful packing made your shopping experience enjoyable. Your recommendation means a lot to us, and we can’t wait to serve you again in the future! Best wishes, Team French Click

Posted 2 months ago

“Hello I feel like I got scammed with the mont d'or cheese its was advertised as a 476g cheese but it was with the wooden box , and the leather around the cheese so the cheese itself might have been 350g only ..”

Helpful Report

Posted 2 months ago

We're very sorry to hear you had issues with the Mont d'Or. We need to investigate if you were given a subsitute item with a slightly different weight. Please email the photo to sales@frenchclick.com with your order number as the subject and we'll investigate and should be able to offer a refund for the difference between the two items. Your feedback is valuable, and we will help clarify these details in the future on the website when we've confirmed with our supplier. Sincerely, Matt Team French Click

Posted 2 months ago

“Very happy to have some French goodness and heritage back in the UK households.”

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Posted 2 months ago

Thank you so much for this wonderful feedback! We're delighted that our little touch of France and heritage is making its way into British homes. Your satisfaction is our greatest reward, and we look forward to bringing you even more French flavours in the near future! Warmly, Team French Click

Posted 2 months ago

“Exactly what I ordered, delivered promptly.”

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Posted 2 months ago

Merci beaucoup pour votre avis exceptionnel ! Nous sommes ravis que votre commande soit exactement ce que vous attendiez et qu'elle ait été livrée rapidement. Votre satisfaction est notre priorité, et nous avons hâte de vous servir à nouveau bientôt ! Chaleureusement, Team French Click

Posted 2 months ago

“French Click always have what I want in stock and delivery options are excellent.”

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Posted 2 months ago

Thank you so much for your outstanding review! We're delighted that you're always finding what you're looking for in stock and that you're happy with our delivery options. Your satisfaction is important to us, and we look forward to serving you again soon! Warmly, Team French Click

Posted 2 months ago

“Sie fragen nach einer Bewertung? Meine Bestellung vom 23.9. ist von Ihnen noch nicht versendet worden, was soll ich sagen..”

Helpful Report

Posted 2 months ago

Es tut uns leid, dass Ihre Bestellung vom 23. September noch nicht versandt wurde. Bitte kontaktieren Sie sales@frenchclick.com mit Ihrer Bestellnummer im Betreff. Wir werden das Problem schnellstmöglich untersuchen. Ihr Feedback ist uns wichtig, und wir verstehen, wie frustrierend solche Verzögerungen sein können. Wir arbeiten aktiv daran, unsere Versandprozesse zu verbessern, um Ihnen einen schnelleren Service zu bieten. Vielen Dank für Ihre Geduld und Ihr Verständnis. Wir hoffen, Sie bald mit einem besseren Erlebnis überraschen zu können. Mit freundlichen Grüßen, Team French Click

Posted 2 months ago

“Excellent! J’adore Chatledon, l’eau minérale de Louis XIV. (Aussi Perrier fines bulles.)”

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Posted 2 months ago

Merci beaucoup pour votre superbe avis ! Nous sommes ravis d'apprendre que vous adorez Chatledon, l'eau minérale de Louis XIV, ainsi que Perrier. C'est génial de partager ces petites merveilles françaises avec vous. Nous avons hâte de vous revoir pour d'autres découvertes délicieuses ! Chaleureusement, Team French Click

Posted 2 months ago

“Great Service - Good packaging, all items as described, delivered on time - Will definately use again, wish they did a wholesale service for our business !”

Helpful Report

Posted 2 months ago

Merci infiniment for your amazing review! We're delighted to hear that you were pleased with our service, packaging, and timely delivery. We love to know that our customers have a great experience with us. Your suggestion for a wholesale service is appreciated, and we will certainly take it into consideration. We can’t wait to see you again soon! Chaleureusement, Team French Click

Posted 2 months ago

“Very efficient order process and prompt delivery of a difficult-to-find product. Excellent!”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review! We're so pleased to hear that you found our order process efficient and that your product arrived promptly. Your satisfaction is our priority, and we strive to make every experience a great one. We look forward to serving you again soon! Chaleureusement, Team French Click

Posted 2 months ago

“Lots of French goodies without all the hassle of getting through Dover. Order arrived on day asked for, Complete apart from 1 small item., out of stock. Will be ordering again next month. Thanks very much French Click. 👍👍 Chris, Wakefield.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your fantastic review, Chris! We're thrilled to hear that your order arrived right on time and that you found a delightful selection of French goodies. We appreciate your understanding regarding the small item and look forward to serving you again next month! Chaleureusement, Team French Click

Posted 2 months ago

“Having been on a recent holiday to Sarlat and tasted their Perigord walnuts, we wanted to make sure we had the same quality back home. Purchased Perigord walnuts from French Click. However, the quality was poor. Many of the walnuts were shrivelled and some had mould on them once you broke through the shells. The product was delivered quickly but won't be purchasing again.”

Helpful Report

Posted 2 months ago

We're sorry to hear that the quality of our Périgord walnuts did not meet your expectations. We understand how disappointing it is to receive a product that doesn't meet your standards, especially after tasting the walnuts while on vacation. Your feedback is valuable, and we will review our quality controls to prevent this from happening again in the future. Thank you for your feedback, and we hope to have the chance to impress you with your next order. Sincerely, Team French Click

Posted 2 months ago

“I was very wary of ordering as never heard of them before, but delivery came within 4 days, no problems and will definitely be using them again. Sweets were packaged quite securely as well.”

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Posted 2 months ago

Merci beaucoup for your wonderful review! We're so glad to hear that your delivery was prompt and that the sweets arrived securely packaged. Your trust means a lot to us, and we can't wait to serve you again in the future! Chaleureusement, Team French Click

Posted 2 months ago

“Very good quality products but it will be more interesting for people to order if delivery will be quicker.”

Helpful Report

Posted 2 months ago

Thank you for your feedback! We're pleased to hear you value the quality of our products, but we apologize for the delay in delivery. Your comments are important to us, and we are actively working to enhance our shipping processes for a quicker experience. We hope to serve you again soon with an improved service. Cordialement, Team French Click

Posted 2 months ago

“We love the French chocolates we bought! So glad to be able to get them through this site. We thought the prices were good and great service! Thank you.”

Helpful Report

Posted 2 months ago

Merci beaucoup for your lovely review! We're delighted to hear that you enjoyed our French chocolates and found our service satisfactory. Your appreciation of our prices and service truly makes our day. We look forward to having you back for more delicious treats! Chaleureusement, Team French Click

Posted 2 months ago

“A prompt and efficient delivery. Brings back memories of holiday in France.”

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Posted 2 months ago

Merci beaucoup for your kind review! We're thrilled that our prompt delivery brought back such lovely memories of France. It's wonderful to know that we're part of your nostalgic moments, and we can't wait to bring more of that French charm to you again soon! Chaleureusement, Team French Click

Posted 2 months ago

French Click is rated 4.6 based on 10,540 reviews