French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,848 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,848 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy, choice of delivery too. Invoice was received for the ordered goods. Parcel received on the due date. 3 items missing. Phoned, no reply. 3 emails sent. No reply. Eventually received a revised invoice and charged for what I had received but still no explanation or reply to the emails. Shame as thought I had found a company that could supply what I wanted. The fact that they didn’t tell me my order was short or reply to my emails means I won’t be ordering again.”

Helpful Report

Posted 5 years ago

Very sorry to hear this. E-mails should always be answered within 24 busines hours and the phone Monday to Friday 0900-1730. Could you let us know which e-mail address you used and we'll investigate this to matthew@frenchclick.com

Posted 5 years ago

“Choice and quality of food fantastic. Just be aware that the delivery service is busy so you cannot order something and expect it the next day - 5 or 6 days to deliver. This is fine when you are planning an event and you can order well ahead of time. One of my orders wasn't available but they sent the best replacement they could and dealt with my follow up query with courtesy and quickly. I do not know if it was a courier or their own driver who made my delivery (to South West London).”

Helpful Report

Posted 5 years ago

“I have bought many things from Frenchclick over the years and NEVER had less than 5 star products and services. Most satisfying of all is that they will attempt to find a source of a product you have requested which is not in their product list. Having lived and worked in Paris for 5 years it is great to find products that don't appear in supermarkets here (or, if they do, are greatly overpriced!). They are great! Brian Wood”

Helpful Report

Posted 5 years ago

“French Click always source and send the right produce at the right price at the right time.”

Helpful Report

Posted 5 years ago

“Usually much better than this. E-mail message from them to say there would be a delay in delivering due to waiting for delivery. Email back immediately to say it wasn't a problem but that I was away until a certain date so please fix delivery after that. No response. Within two hours I had a message from DPD saying our delivery was fixed fir the original date but that the package had not yet been received. Second email from DPD changing the date to after I had left for holiday - BUT offering me the option to deliver to a neighbour; took that option and gave the address. No delivery! Neighbour checked later that day and found the package had been left at my address anyway. Can't say I was too impressed with the 'joined-up' logistics.”

Helpful Report

Posted 5 years ago

“Everything was as expected. The packaging i was not a fan of. I dont know if they were compostable little polystyrene looking things or just polystyrene (it didn't say) but there were far too many.”

Helpful Report

Posted 5 years ago

“Great products delivered reasonably quickly. One star deducted for packing them in a huge volume of environmentally-unfriendly polystyrene chunks which I had to put in the bin for landfill. Prefer to put used packing materials in the recycling bin.”

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Posted 5 years ago

“A bit disappointed with the substantial increase in the delivery charges. The website suggested £1.20 for orders over £100, but it appeared to be £6.50 either above or below £100. Apart from that I was happy with the order.”

Helpful Report

Posted 5 years ago

Sorry to hear this. Unfortunately the extra costs from customs has lead to this increase in our delivery charges. The cheaper delivery is only available on Tuesday to Friday slots. There should always be at least one day with it available.

Posted 5 years ago

“Very happy with my first purchase from French Click. Thank you for stockig Carte Noire dosettes.”

Helpful Report

Posted 5 years ago

“Great choice of authentic french products, at reasonable prices and delivered to your door! What's not to love? Thanks to everyone at Frenchclick for making my week :-)”

Helpful Report

Posted 5 years ago

“One item sent incorrectly. They credited the price but I really wanted the item and that is why I ordered it.”

Helpful Report

Posted 5 years ago

Very sorry to hear that. If you want to order again, we'll refund any delivery charge. You can e-mail matthew@frenchclick.com to arrange that.

Posted 5 years ago

“Good quick and clear service”

Helpful Report

Posted 5 years ago

“Not so good this time. My initial order seemed to get lost so I had to re-order and when it came, in spite of the elaborate packaging, one of the jars was completely smashed. Better luck next time ?”

Helpful Report

Posted 5 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com and we'll arrange a refund. Or we can resend the order out.

Posted 5 years ago

“Perfect in every way.”

Helpful Report

Posted 5 years ago

“French Click, great. Got some Suchard Au Lait, beautiful. Parcel Force however are not as good, as the initial attempt on a Friday gave up 100 yards, and 3 minutes, from my front door at 4pm and delayed it to then next working day when I was away the following week. They are bad at delivery.”

Helpful Report

Posted 5 years ago

“I loved finding somewhere to get a great range of French products in the UK - especially now! Delivery was good, however, there is not a system to let you know that something is out of stock. So the main thing I ordered didn't arrive and the other items which were just 'nice to haves' did ... I now have to pay for delivery again and can't see how I can find out when my item will be in stock. Definite process improvement needed here and then I would feel much more comfortable placing my next order. I think I just have to keep trying and make sure I don't link it with any other products so I end up paying more in delivery costs than the items themselves. I think it is a straightforward fix and be good if they could do as the service they offer to those of missing our French shopping trips is brilliant!”

Helpful Report

Posted 5 years ago

“Good selection of food, however at times items are advertised but never available so better to remove from product lists.”

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Posted 5 years ago

“Excellent service thank you”

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Posted 5 years ago

“I like the products and usually I'm not disappointed... The packaging can be hazardous some times and some stuff a bit damaged... The delivery not always the good day even after pay extra fees... The website not always update and I already ordered few products as I never receive but they corrected the bill before the delivery... And it's not easy to connect with them by phone... but I still like what I eat and it's the most important...”

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Posted 5 years ago

“It's great to have french products in London. I understand that we have to pay more for products but the delivery fee is outrageous.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,848 reviews