French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wrong product was delivered and rather than accept their mistake, I am being asked to take a photo of their mistake and waste more time. They delivered the wrong product however, rather than accepting their mistake graciously, all kind of demands are made of me. I do not use a mobile hence taking a photo of wrongly delivered product very tedious and time consuming. Very disappointed in their customer service, frankly, not a service at all.”

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Posted 3 years ago

“Products got delivered in time and it is nice to receive the products I loved so much in France and miss since in the UK. However, there are a couple of things that I think vould be improved such as the amount of plastic used in the parcel. The outside box could have been far smaller and therefore contain a lot less of the little green padding things. The amount of this things in the parcel filled half my my grey been, it was crazy. Also the peremption dates are very tight so it feels like some of the stock have been in the warehouse for a while. Would still definitely buy from French Click again though.”

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Posted 3 years ago

“Products delivered quickly and efficiently! So great to be able to order my preferred French brands from here.”

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Posted 3 years ago

“Super fast efficient service, no complaints what so ever. Very pleased with the whole transaction, just shows what BS all that Remainer nonsense really was.”

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Posted 3 years ago

“I have used French Click for quite a few years now and love the selection of French foods etc., the delivery is quick and reliable. Can recommend.”

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Posted 3 years ago

“Sent a care package for someone who had visited France when they were younger and gave them a nice nostalgia trip! The package arrived on time and in excellent condition, well worth it.”

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Posted 3 years ago

“Very good service and excellent quality. Only criticism is the packaging. Messy to unpack the parcel and dispose of the padding.”

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Posted 3 years ago

“Good condition but to have somebody on telephone is not easy”

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Posted 3 years ago

“Excellent service, quick delivery now I can get my favourite chocolate in the UK just a click away.”

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Posted 3 years ago

“nice products delivery on time . Delivery driver nice customer service.”

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Posted 3 years ago

“Items arrived quickly and well packaged.”

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Posted 3 years ago

“my order was placed two weeks in advance, and still turned up 4 days late, forcing me to cancel my French day with some freinds. Then when it did turn up there were three items missing. I have been refunded which was fine, but only found out when unpacking my box, not advance email. Whole experience very disappointing, not sure whether I bother with them again as it is too much hassle.”

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Posted 3 years ago

Very sorry about this. You can find the final version of your order when it ships out, from the your account section of the website in your order history. If you want to order again we can offer free delivery, please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 3 years ago

“Absolutely delighted with both the products and the quality of the service!”

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Posted 3 years ago

“Excellent selection, cheap delivery costs and easy ordering process.”

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Posted 3 years ago

“Great quality french products.”

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Posted 3 years ago

“After searching for an item I liked while in France, I finally found it on French Click. I placed my order and it arrived safely in a reasonable amount of time.”

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Posted 3 years ago

“Very impressed with competitive price of items purchased and great after sale service. Thanks once again.”

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Posted 3 years ago

“Delivery was at the early part of the window. My order was complete so couldn’t be better. Thank you”

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Posted 3 years ago

“Excellent service packaged well. Thank you . Rosemary Baldwin”

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Posted 3 years ago

“Good selection and easy to order delivered as promised”

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Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews