French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered all products as requested and on time. Products were all intact.”

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Posted 3 years ago

“Very good choice of items hard to find in UK. Sent quickly and arrive fresh, especially good for chilled food.”

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Posted 3 years ago

“It’s great to be able to buy all these products in the UK. Always arrives promptly and very well packaged.”

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Posted 3 years ago

“Everything as expected. Good products and perfect delivery.”

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Posted 3 years ago

“one item was not in the order but was delivered a few days later, so not a problem”

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Posted 3 years ago

“Really useful way to get your favourite French items. Personally, I use French Clic for my favourite snacks.”

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Posted 3 years ago

“Well wrapped although several cans were dented. Arrived quickly. Quite expensive though.”

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Posted 3 years ago

“Pretty solid”

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Posted 3 years ago

“great products and service”

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Posted 3 years ago

“I put my order through on the 11th November 2022 and it was not delivered until 21st even though I paid for quick delivery. I was disappointed. Thank you.”

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Posted 3 years ago

Very sorry about this. I think you're in Ireland and we have had some delays with orders going there due to the new trade arrangements.

Posted 3 years ago

“Very much enjoy ordering from French Click and being to eat lots of delicious French goodies without carrying them home in my suitcase! Easy website to use and good prices and delivery options. Very friendly customer service if you need to contact them.”

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Posted 3 years ago

“The products arrived in good condition and on time. Lovely to be able to get hold of familiar, nostalgic flavours from France with a few clicks :) Happy customer”

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Posted 3 years ago

“Fantastic Service. Delivery spot on. Prices competative 👍”

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Posted 3 years ago

“Delivery and packaging excellent. Wide Choice of products.”

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Posted 3 years ago

“My delivery was very slightly delayed. I was advised by email that the products had not arrived and that there would be a delay. The email included their apologies,along with the option to let them know if the delay was unacceptable. First time I have used them and I was/am extremely impressed and will definitely be using them in the future.”

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Posted 3 years ago

“Speedy delivery and great products. Thank you”

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Posted 3 years ago

“Excellent service. Ordered 3 pots of Rillettes and they arrived promptly and securely packaged with ice sachets. Will definitely order again and strongly recommend.”

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Posted 3 years ago

“Excellent company to buy from. Absolutely no problem with ordering on line. Delivery was as promised and on time by a reputable transport co. Would recommend in a heartbeat.”

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Posted 3 years ago

“Overjoyed to have found so many of our French favourites on the site. Will definitely be ordering again soon as it saves us a day trip to France to buy items we can’t usually get in the UK. Prompt, well packed delivery too.”

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Posted 3 years ago

“I like the products but Please stop using these green plastic pellets. Find something which will not harm the environment!”

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Posted 3 years ago

Very sorry about this, we need to look in to what box size was used on the order. Please also note that the flo-pak green loose fill we use is degradable in the natural environment and it can be recycled in some areas.

Posted 3 years ago

French Click is rated 4.6 based on 10,540 reviews