French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,679 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely selection of French sweets and goodies. No disappointments!”

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Posted 5 years ago

“They did inform me when delivery was going to be a day late which was not a problem good to be kept informed”

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Posted 5 years ago

“Very pleased The only remark would be that it took a long time to be delivered, from my order to the delivery.... I will order again Thanks”

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Posted 5 years ago

“Still awaiting delivery for order placed 2 week ago”

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Posted 5 years ago

Very sorry about this. It seems we have a stock problem with one of the items you ordered. The Macarons I think. We will investigate and get it shipped ASAP.

Posted 5 years ago

“Delighted by my order: the products are genuine and the website has a great choice. Using the website and the delivery process were easy and straightforward.”

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Posted 5 years ago

“Really happy to have ordered, decent prices, the delivery was good too”

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Posted 5 years ago

“No issues”

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Posted 5 years ago

“Was really disappointed as didn’t get the main items in my delivery, an item came damaged and they didn’t deliver in the given time slot. Think I will try someone else next time”

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Posted 5 years ago

Very sorry about this. I can see you had missing items. We are extremely busy at the moment and trying to get all orders 100%. If you're ordering again, please e-mail customerservice@frenchclick.com and we'll remove any delivery charge.

Posted 5 years ago

“Great service and good produce delivered as requested. Will definitely use again ...”

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Posted 5 years ago

“Items delivered were good and very well packed. One item was damaged but I see that as no fault of French Click. Will gladly order again and have already recommended them.”

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Posted 5 years ago

“Quick and effective service, and goods all correct. Thank you”

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Posted 5 years ago

“Excellent service = very quick delivery”

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Posted 5 years ago

“Enjoyed having a few delivering from them. They don't always have the quantity ordered but they are offering swapping or money back Good choice of fresh and long shelf products On time delivered too Thanks”

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Posted 5 years ago

“Great selection of French items. A couple of items arrived damaged. Great customer service - French Click very quick to resolve. Will definitely order again.”

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Posted 5 years ago

“great website, really quick shipping :))”

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Posted 5 years ago

“Excellent delivery of stuff I can only get in a French supermarket, including my favourite Jacques Dessange conditioner and Carambars which are really hard to find in the UK!”

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Posted 5 years ago

“They are slow and expensive and when my order eventually arrived it was wrong. They were completely indifferent and did not offer to send the correct item merely refunding its cost (with nothing for the high delivery charge). I will not be using them again.”

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Posted 5 years ago

“Having placed an order with French Click, I received an email from them stating that it had been fulfilled and was with the courier DPD for delivery 2 days later. It wasn't and the link to DPD indicated that they had not taken delivery of the parcel. I rang French Click's customer helpline five times but they never answered despite leaving messages on the answer phone each time. I also filled their online contact form twice but never received a response. Eventually, three weeks later my order was delivered without any explanation for the delay.”

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Posted 5 years ago

Very sorry about this. We're investigating what happened here as any order delay should be clearly communicated.

Posted 5 years ago

“Great selection. All on time”

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Posted 5 years ago

“Great service, items not in stock were refunded and when the delivery arrived another item was damaged, a quick note to French Click customer service & this was refunded as well. Would recommend and definitely use French Click again. A great way to enjoy French food while we are unable to travel. Thank you French Click !”

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Posted 5 years ago

French Click is rated 4.6 based on 10,679 reviews