French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,678 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,678 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with products, excellent choice, disappointed that a couple of things weren’t in stock, not your fault. Will definitely use you again”

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Posted 5 years ago

“I was extremely delighted with your service. Every item was beautifully packed. Thank you so much.”

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Posted 5 years ago

“Nice selection of produce, although better quality available. Deleting an item from order the evening before delivery was a bit annoying. No notice of, just PayPal refund. Delivery was prompt but crisps were a little crushed.”

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Posted 5 years ago

“New to Frenchclick (2 orders). Very, very pleased with the service. Easy to use website, impressive selection of goods. Good delivery time. Had an item short delivered but it was resolved very quickly. I will be making regular orders.”

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Posted 5 years ago

“So excited to find my favourite hot chocolate with a reasonable postage cost. I'd run out since last trip to France and was getting withdrawals...”

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Posted 5 years ago

“Great service! A couple of my products were not available after my order was placed! Small items may I add but 2 of my important items were given in a larger volume! Fantastic!!! Very happy and I will return...”

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Posted 5 years ago

“I came across French Click by accident and am super happy I did. They have a really good range of products at really reasonable prices. I was very happy to find Tiesseris syrup's in a great range of flavours and Suchard chocolates! The delivery was only £1 over £35 however this would have been a better if it had been free over a certain amount.”

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Posted 5 years ago

“Excellent product 5 star,only slight blip short use by dates, very tasty chicken ,would definitely recommend”

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Posted 5 years ago

“I am very happy with French click. We both lived near Geneva and got used to French food so it is good that we can obtain it in England. When will you have Munster cheese available again?”

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Posted 5 years ago

“Très bon ...very good”

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Posted 5 years ago

“My Wife who is French, has been in hospital for 3 years. I purchased some items from French Click that I know she loves. When she received them, she was so happy and they soon went. She even checked the box to see if there was more. Easy to order. Good service & delivery. Thankyou.”

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Posted 5 years ago

“Brilliant service. We lived in France and our grandson (12) was hooked on galettes so when we moved back to the UK he was missing them Bought him a galette pan and ordered fresh buckwheat galettes and some buckwheat to make his own. Fresh galettes were long dated and packed in ice packs to keep fresh. Super impressed will be definitely be ordering more. Thank you”

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Posted 5 years ago

“Real French food to your doorstep! Wonderful”

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Posted 5 years ago

“I stumbled over this company who provide French products that I have been unable to bring home from France due to the the COVID problems. The products I ordered were exactly as I would have bought. They were priced fairly and delivered as promised. I will be back.”

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Posted 5 years ago

“Great range of authentic French food means we can get our fix while we can't get to France. Thank you French Click!”

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Posted 5 years ago

“I used to treat myself to a shopping trip to France a couple of times a year, but now, after Brexit, it’s just not worth it. The range offered here is pretty good. Certainly, I have been able to find everything that I wanted - at a price, of course! The site is easy to use, delivery sufficiently prompt, and communication good. Fresh goods, like cheeses, are wrapped in ice packs and bubble wrap - still frozen solid when they arrived! My only criticism is the amount of polystyrene clippings used in the packing.”

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Posted 5 years ago

Happy you enjoyed everything. We use flo pak green loosefill which is degradable and can be recycled in some areas :).

Posted 5 years ago

“I was so excited to order from FC for the second time, even tho the first time one of my orders was replaced my something else due to stock issues.. Well.. I received my order on time despite the delivery guy getting lost and delivering to the wrong door, called him 4 times and he hung up on me, had to go out and find him. Then I find out the item I was most excited about is not in my order , they added a zero in the list when it is clearly IN STOCK online.. whats going on ?!? why cant you update your website ? I dont get it. Plus ur customer service never works, lines are “ busy” , voice mail is full and no answers anywhere. Not happy.”

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Posted 5 years ago

Very Sorry about this. Sometimes we have temporary stock problems with items. This is because we have thousand of different items being delivered and shipped continually. We will be able to waive any delivery charge if you want to re-order the missing item again.

Posted 5 years ago

“Quite happy with the products, and the delivery!”

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Posted 5 years ago

“Good fast service and delighted I can stock up on my usual French goodies despite not being able to visit Auchan, Leclerc etc. JB”

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Posted 5 years ago

“Lovely selection of French sweets and goodies. No disappointments!”

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Posted 5 years ago

French Click is rated 4.6 based on 10,678 reviews