French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,873 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,873 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“French Click has an excellent selection of French produce that is normally difficult or impossible to find in the UK. Prices are reasonable and delivery is usually on a named day. In the current circumstances, you may have to wait for a delivery slot to become available. My main criticism is that it is not always clear until you are well into the buying process, whether delivery slots are available. The first time I used the website, I couldn't add anything to my basket, and it was not clear why. The next morning it worked perfectly. I have just tried to place a second order and I was able to place items in the basket, but am unable to select a delivery method. The website advises that I check back tomorrow, but it is not clear whether my basket will be saved in the meantime. A little extra work is needed to make the interface more user-friendly.”

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Posted 6 years ago

“Good choice of items and easy to order”

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Posted 6 years ago

“Everything arrived safely: thank you. The only disappointment was that Parcel Force failed to deliver on the day they stated, but it arrived safely the next day.”

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Posted 6 years ago

“The choice of product is great. But the website looks like a website from the ancient time ... plus no communication what so ever about the missing items of time of delivery.”

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Posted 6 years ago

“The product are very good I wish you where here a shop”

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Posted 6 years ago

“I was delighted to find the coffee Grand’mère coffee was available in the UK. After years of drinking no other coffee, I feared that travel restrictions would mean that I could not replenish my supply. Delivery was as stated, with the bonus of being able to track the parcel. Packaging was good, secure and eco friendly. The coffee arrived just before I used the last packet in my cupboard, much to my and my daughter’s delight. Thank you.”

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Posted 6 years ago

“Excellent produce👌”

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Posted 6 years ago

“Just like being in Leclerc. A shame you do not sell wine !”

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Posted 6 years ago

“The only reason I didn't give it 5 stars was because of the amount of time between ordering and delivery - but I understand that's because of the unusual circumstances we are in and probably doesn't reflect what happens in more normal times. Otherwise faultless - for ease of ordering, being kept informed about the delivery schedule, delivery itself and quality of products. Thanks.”

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Posted 6 years ago

“good choice of favourite French treats - efficient delivery too”

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Posted 6 years ago

“Great quality, price and service. A few treats during lockdown, but will definitely be a regular customer.”

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Posted 6 years ago

“Well packaged great items, delivery arrived when expected, would recommend to other friends who love French food”

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Posted 6 years ago

“delivered on time as stated and in good condition,”

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Posted 6 years ago

“First order. All products products as expected except one of the bags of crisps had burst open and the apple tart was a bit squashed. Otherwise all good.”

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Posted 6 years ago

“Would be 5 stars , but there were a number of items missing which I didn't know about until the order arrived - however given everything that's going on, that's pretty understandable.”

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Posted 6 years ago

“I was looking forward to some of my favorite items, I bought whilst living in France, I sent an email this morning. It was a small order, but there were 4 items missing. 1 item I had not ordered and sadly 1 of the cheeses I wanted, was not available. The other was not even on the list. I initially paid £32.20 by card. I did not receive a receipt showing this.”

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Posted 6 years ago

“Foie gras MR. Duck Tastes bitter would not order again”

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Posted 6 years ago

Hi Thanks for the feedback, we'll pass that on to Mr Duck, shouldn't be bitter. Best regards, Matt French Click

Posted 6 years ago

“Their deliveries arrive unbroken and promptly. My only minor misery is that sometimes I want to re-order a specific product , but its not available. However they do hold a very wide range of products. And I expect to continue to be a frequent and loyal customer.”

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Posted 6 years ago

“Easy to order, quick delivery, great service - Thankyou”

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Posted 6 years ago

“Order just about right but 2 wrong items and one was not available. I am owed over £16 pounds but cannot get any substantive response from the company. Just the same standard email. Zero for communication. I shall check carefully what I am actually charged for in the end”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, please check the final version of your order in the your account section of the website to see the final version of the order. If there are errors compared to what you received, please e-mail customerservice@frenchclick.com with your order number as the subject. We'll refund for you. You should get a reply within 24 business hours on working days. Thanks Matt French Click.

Posted 6 years ago

French Click is rated 4.6 based on 10,873 reviews