French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,874 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic to receive our order today, it almost feel like we're in France on holiday with our French crackers xxx”

Helpful Report

Posted 6 years ago

“Great service, great food. Thanks.”

Helpful Report

Posted 6 years ago

“Amazing service , will recommend.”

French Click 5 star review on 1st June 2020

Helpful Report

Posted 6 years ago

“I would have expected to have received an email final invoice/delivery note advising what was sent and the cost of individual items. I accept that at the moment of making up the order not all items where available, but apart from a debit to my credit card I have no idea of how the debit was made up. Nevertheless the facility to order and range is good. Alasdair Adam”

Helpful Report

Posted 6 years ago

“I didn’t get all the items I ordered. I was charged for all. I have tried contacting them phone, email and social media. No response. Nice selection of products, weak customer service.”

Helpful Report

Posted 6 years ago

“So pleased to get items which we usually buy in France as we cannot visit at the moment. Wonderful! Great stock range. As it was my first order, I did not know that I needed to access my account to find out what was going to be missing from the order - thought I might get an email first like Ocado do - so was disappointed when items were missing. Will know for next time.”

Helpful Report

Posted 6 years ago

“I know I can always count on French Click for a good selection of quality French cheeses even in the lockdown. Recently delivery slots got scarce, so I had to plan ahead, but it's tough for everyone”

Helpful Report

Posted 6 years ago

“Very pleased with both service and products. Will certainly use again, and recommend to friends.”

Helpful Report

Posted 6 years ago

“All items good quality. Delivery etc fine in .present circumstances. A new invoice would have been helpful in view of items not available or a substitute.”

Helpful Report

Posted 6 years ago

“Always good service from this company, supplying a niche market and doing it very well.”

Helpful Report

Posted 6 years ago

“I recently made an order. As soon as I'd submitted it I realised one product was unsuitable so contacted the company and they cheerfully and quickly amended it. A few days later our parcel arrived and the wrong products were delivered. I emailed the company with a photo of the mistake and they were extremely apologetic and rushed the correct items out. They said to keep the incorrect items, which turned out to be great marketing for them because we tried a new product, really like it and will probably purchase that in future, too!”

Helpful Report

Posted 6 years ago

“It was wonderful to get a taste of France, especially during lockdown, and the package arrived exactly when promised. My only quibble – and it's a very minor one – is that I wasn't told that an item wasn't available until the package arrived. The missing item was immediately deducted from the total cost, which was very good. But it could be a good idea to inform customers when the package is shipped that an item might not be available.”

Helpful Report

Posted 6 years ago

“Really good website and the service was great. One of the items was not available but the cost was refunded before the rest was shipped. Having a day eating real French food did help make up for the fact we can't go to France for our holiday”

Helpful Report

Posted 6 years ago

“Didn't realise I could buy French coffee in the UK. My life is saved. It isn't the bargain it is at French supermarkets, but in these difficult times, at least we can get it! Many thanks. And many thanks to the lovely young man who delivered the order.”

Helpful Report

Posted 6 years ago

“Excellent service mais devrait diversifier son offre de produits”

Helpful Report

Posted 6 years ago

“My French holiday may have been cancelled but French Click has all the food items I would have found in regional French supermarkets from wonderful duck breasts to merguez sausages and delicious deli items and food cupboard items. All carefully wrapped in reusable freezer packs for freshness.”

Helpful Report

Posted 6 years ago

“j'avais commandé des produits disponibles en ligne - lorsque j'ai reçu ma commande certains produits manquaient et je n'ai pas été prévenue -”

Helpful Report

Posted 6 years ago

“Website was easy to use and had what I wanted - ordering was easy - but delivery and subsequent communication not great - but sure this was down to the global situation - it took a while for the delivery - however my items arrived after a chase, in great condition and a long shelf life - will use French Click again”

Helpful Report

Posted 6 years ago

“Wonderful selection, super service. Will definitely use again soon.”

Helpful Report

Posted 6 years ago

“Very pleased with our purchases.”

Helpful Report

Posted 6 years ago

French Click is rated 4.6 based on 10,874 reviews