French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,872 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,872 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found hard to source items.”

Helpful Report

Posted 6 years ago

“C'est magnifique. So happy to have found French click. Order was delivered on time and isn't it wonderful to be able to find all our favourite foods from France.”

Helpful Report

Posted 6 years ago

“Great product range - a couple of minor niggles in that I found the website is a bit temperamental, and delivery took a bit longer than I would have hoped for. However, well worth the wait as I've now got a supply of some of my favourite French foodstuffs - thank you.”

Helpful Report

Posted 6 years ago

“I was happy to be able to buy french product, but seriously, Hexomedine at the price you sale is discusting..need it so took it and to make my purshase worth I took 3 others Item. DELAY to be delivered is ridiculous!!!!!!!”

Helpful Report

Posted 6 years ago

“Excellent products. Excellent customer service. Thank you”

Helpful Report

Posted 6 years ago

“It arrived exactly when it said, everything was intact. This was a birthday surprise for my brother to remind him of our French holidays we took as kids, and he loved it!”

Helpful Report

Posted 6 years ago

“What a treat!”

Helpful Report

Posted 6 years ago

“Great to have this service, but a few things that make me think again for the future. The way the web site deals with delivery dates is not great, I don't mind waiting, but having to come back multiple times until a slot exists, isn't great. On packaging, neither cool packs (which break and leak) and styrofoam chips are recyclable (I know it's a though ask for fresh produce). Better separation of cool produce from other produce would be great as water from the cool packs leaks and damages packaging. Out of stock produce, it's shame I learnt about it when paypal sent me a refund for the missing products. Also the order was placed 2 weeks before the planned delivery, so strange there was so much of it out of stock. and finally best before dates on some meat products where 3 days from delivery date, not great. If these were addressed in the future, I would order again no question.”

Helpful Report

Posted 6 years ago

“No apologies for missing items or substitutions. Otherwise fine.”

Helpful Report

Posted 6 years ago

“I ordered a few French products for my wife including several type of cheese. The problem with French cheese is that they are not easy to find in the North East and even when you do, the quality is not always the best. My wife (I am not a cheese fan myself) found the cheese to be of top quality. I was wondering how the cheese would cope with the June heat, but it was all wrapped up in a special gel that kept it cool.”

Helpful Report

Posted 6 years ago

“The delivery service was very friendly, but there were items listed as out of stock that didn't turn up and no alternative was proffered. It would likely have bought an alternative suggestion if I'd known earlier.”

Helpful Report

Posted 6 years ago

“Delay we have to wait so long”

Helpful Report

Posted 6 years ago

“Perfect great selection and fantastic service”

Helpful Report

Posted 6 years ago

“Lovely produce all very fresh. I only gave it 3 stars because the packaging wasn't all that and sadly some of our danette pots were broken with their content spilt over our other goodies which was a bit of a shame....”

Helpful Report

Posted 6 years ago

“Products are good. However I will not select a delivery from Parcelforce again as it arrived a day late, whilst DPD was able to deliver on time when we ordered in May. I understand it is difficult but if I am asked to select a specific date to have things delivered I expect the courier service to honour that date. It was lucky someone was in to accept delivery.”

Helpful Report

Posted 6 years ago

“Cool to have such service even if quite expensive. Also weird delivery time as got mine after 9pm but otherwise great”

Helpful Report

Posted 6 years ago

“Everything I ordered came in different packaging At the right time. I know how good the stuff is and very happy to see it again as I’m in lockdown Excellent company to deal with as it’s the first time I have and most certainly will do so again and again. A wonderful find thank you I’m now a customer! DEnise”

Helpful Report

Posted 6 years ago

“A first order Excellent products On time delivery and in biodegradable bags”

Helpful Report

Posted 6 years ago

“Excellwnt range, delivered to home, friendly staff.”

Helpful Report

Posted 6 years ago

“Quite a long time from order to delivery, but that was fine as there was nothing I needed urgently. I was so impressed with the quality of the items I received and the packing. The fresh items were packed in cool packs and still cold when they got to me. I'll definitely be ordering again.”

Helpful Report

Posted 6 years ago

French Click is rated 4.6 based on 10,872 reviews