French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.63

4.6 Rating 10,874 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,874 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order just about right but 2 wrong items and one was not available. I am owed over £16 pounds but cannot get any substantive response from the company. Just the same standard email. Zero for communication. I shall check carefully what I am actually charged for in the end”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, please check the final version of your order in the your account section of the website to see the final version of the order. If there are errors compared to what you received, please e-mail customerservice@frenchclick.com with your order number as the subject. We'll refund for you. You should get a reply within 24 business hours on working days. Thanks Matt French Click.

Posted 6 years ago

“Some ordered items weren't available, but overall very pleased. Really liked the French Stick! Good selection of French breads. Reasonably priced. Would definitely order again.”

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Posted 6 years ago

“Delighted to locate our favourite French coffee now that we are unable to travel to France. Delivered safely and quickly - now we are back to normal sipping coffee.”

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Posted 6 years ago

“I will use this company again. The order processed well and the date of my delivery was as stated.”

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Posted 6 years ago

“Arrived on time and with excellent packaging.”

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Posted 6 years ago

“The order was missing one important and expected item. Attempts to repeatedly contact the two listed telephone numbers went unanswered. Perhaps Customer Services would be decent enough to contact the phone number listed under "My Primary Shipping Address" for Order Number SO-287419 of 18/5/2020 delivered 30/05/2020 to rectify the situation.. It is now June 9. Despite a response asking me to contact Customer Services on June 4 saying "there would be a response in 24 hours" - result NOTHING!”

Helpful Report

Posted 6 years ago

Hi Sorry about this the phones are very busy at the moment, better to e-mail customer service@frenchclick.com with your order number as the subject. We'll get back to you in 24 hours. Thanks Matt French Click

Posted 6 years ago

“All our holiday favourite treats delivered for our lockdown holiday...just wonderful! Cold stuff stayed cold ...until it got devoured 😊”

French Click 5 star review on 4th June 2020

Helpful Report

Posted 6 years ago

“Package came on time and biscuits were good quality. What I did not appreciate was receiving a huge box full of parcel filler for 4 small boxes of biscuits. Essentially I had to spill it all out and then put it back in as the biscuits were right at the bottom. For environmental and customer sake, please incorporate new packaging.”

Helpful Report

Posted 6 years ago

“Excellent service, very pleased to find a UK supplier. Items extremely well packaged and arrived on selected date.”

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Posted 6 years ago

“I was really impressed by the service from French Click. Delivery was as promised and I was given a quick refund for an out of stock item. I will definitely be purchasing again”

Helpful Report

Posted 6 years ago

“Je n’ai reçu que la moitié de ma commande. Déçue.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear that, we have had more stock problems on some items due to very high levels of demand. Thanks Matt French Click

Posted 6 years ago

“Great service and high-quality coffee at a reasonable price.”

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Posted 6 years ago

“I was really happy to find that website. You get most of the products you can buy from France. I am really glad I found that website as we are unable to travel there.”

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Posted 6 years ago

“i am the loyal customer of your company. Wish you all the best.”

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Posted 6 years ago

“I have placed an order for the first time on the website French Click. The website design is very poor, and could be easily improved ! Then once my order received I realised that many items were missing... I haven’t been informed before I realise myself there were missing... a bit frustrating when I order on this particular website for those special product. Could have inform me the day before or suggest an equivalent instead. I cannot answer who made the delivery as I just realised that the groceries were in front of my door since I don’t know how long... the courier could have knock the door.”

Helpful Report

Posted 6 years ago

Hi Sorry about these missing items, we do have more stock problems than usual due to us being much busier than usual for this time of year. Normally the delivery driver should ring the bell and / or knock when they do the delivery. Though we are doing contact less so they shouldn't enter the property. Thanks Matt French Click.

Posted 6 years ago

“It's all very well staggering the processing of orders in order to deal with demand. But when an item is accepted in the order but then not available when that order is processed two weeks later, the customer should be asked if they still wish to go ahead - the first I heard about it was when I opened the package!”

Helpful Report

Posted 6 years ago

Hi Sorry for this missing item, we do have more stock problems than usual and they are only discovered when we are packing the order out to ship, which will be the day before the delivery. Thanks Matt French Click

Posted 6 years ago

“Still waiting to receive my products that I ordered on 18th May so difficult to give an accurate rating. Looking forward to receiving my shopping though”

Helpful Report

Posted 6 years ago

Hi Seems this order is due on Wednesday, you should have received the review e-mail after that date. Please revise when you do, thanks! Best regards, Matt French Click

Posted 6 years ago

“I was very happy that the Order came in good time.”

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Posted 6 years ago

“I was very happy with the service from French click, but the delivery service let it down badly by being about three hours later than the advised time they gave me. Glyn”

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Posted 6 years ago

“Excellent range and good prices”

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Posted 6 years ago

French Click is rated 4.6 based on 10,874 reviews