French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quite poor service, and poor communication. Could be fantastic but plagued with difficulty at order time, shipping and comms.”

Helpful Report

Posted 4 years ago

“Good French products however non-existent and subpar customer service. Even though my order was not to be delivered for another 2 weeks, the unhelpful staff was unwilling to add additional items to my order.”

Helpful Report

Posted 4 years ago

“After booking a delivery date more than 2 weeks in advanced was unhappy that deliver did not arrive on booked date. Order was incomplete but had no correspondence to explain shortfall or had a receipt to see if I have paid for missing item. 2 star because of this. Products received 4 star. So will want to order again. Please improve communication.”

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Posted 4 years ago

“I was disappointed the Levure Alssciennes were missing and I received a jar of sardine rillettes instead of the pate with Espelette piment that I ordered. I will however give French Click another chance...”

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Posted 4 years ago

Sorry about this, it sounds like a packing mistake. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll be able to refund for you.

Posted 4 years ago

“When it finally arrived, the product I ordered was fine. However, my order took a month to arrive, which was very disappointing. I had placed an order in good time for a family occasion, according to the delivery times quoted on the website, However, the order did not arrive and then the promised delivery time shifted several times. I will look elsewhere first next time I am looking for French products.”

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Posted 4 years ago

“Nozzle was broken so item is unusable. That means I’ve just spent £20 for an item I could have bought in France for around €5!”

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Posted 4 years ago

Sorry to hear this. Please e-mail customerservice@frenchclick.com with your order number as the subject and a picture of the damaged items. We'll then be able to get them swapped for you.

Posted 4 years ago

“The products that I ordered arrived on time and with no issues (after about 2 weeks). However, I'm giving 2-stars due to me trying to call twice to change the delivery date with no answer. Furthermore, the website looks like something from the 90s and a little difficult to navigate.”

Helpful Report

Posted 4 years ago

“THE ITEMS I ORDERED TOOK FAR TO LONG TO ARRIVE. I COULD HAVE WALKED TO FRANCE AND BOUGHT IT QUICKER. I DONT UNDERSTAND WHY. IT WAS A VERY SIMPLE ITEM. IF YOU ADVERTISE IT I ASSUME YOU HAVE IT. NOT VERY IMPRESSED REALLY.”

Helpful Report

Posted 4 years ago

“Unfortunately the poor packaging let done French Click. Fresh fruit and eggs were received squashed, yogurts were leaking and the rest of the produce wet. Shame, but now know not to include fresh or chilled produce or breakable items in our order. NB: Wrapping chilled products in ice bubbles was not a good idea as it made the rest of the contents wet”

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Posted 4 years ago

“sent flagelots instead of haricots verts so not very happy. Too much polystyrene packing ( non recyclable) for a tiny number of items”

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Posted 4 years ago

“Order not received”

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Posted 4 years ago

“I have made a purchase order but still have not received my order, it should of been believed on 25th September but still have received anything or anymore information about my order or delivery.”

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Posted 4 years ago

Very sorry about this, I have e-mailed you directly about it. It should have been shipped or you should have been contacted about it.

Posted 4 years ago

“I ordered Vichy water, but wasn't told at the time that I could only order a certain amount. The delivery time was very long, and then it wasn't delivered by Parcelforce on time. When it did arrive, the box looked as if it had been opened and resealed. Inside, the packages of water had all been split. Not a great experience overall.”

Helpful Report

Posted 4 years ago

“My first order was OK. But now the site won't let me order what I want. No-one is answering the phone.”

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Posted 4 years ago

“A wide range of goods are available, which is good, and I would certainly buy more, however despite placing an order at the beginning of August, I still have not received the goods, and it is almost September. I have asked when I will receive the goods, but have been told there is no definite date as it depends on delivery in my area. Despite having been charged and I have paid for these items, this is not good enough.”

Helpful Report

Posted 4 years ago

“Long time for delivery. Change to order based on unavailable item, which was not advised in advance. Website not adequate. Can’t order more than 1 of any item.”

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Posted 4 years ago

“My order hasn't even arrived yet so wouldn't rate the delivery times.”

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Posted 4 years ago

“The products were excellent, but very slow delivery - over three weeks - and then two out of ten items short-shipped.”

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Posted 4 years ago

“Products look great but after several weeks my order has still not arrived and there have been no more updates”

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Posted 4 years ago

“I ordered mini sausages as seen on your website but have been sent packs of the long ones instead which I will have to cut up. I will put up with it but I am disappointed”

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Posted 4 years ago

French Click is rated 4.7 based on 10,288 reviews