French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“bonjour, cest la premiere fois que j'utilise Frenchclick.uk, je suis decu de ne pas avoir recu lensemble de ma commande, je peux comprend vue de la situation actuelle. Cependant, recevoir la moitie de ma commande congele, en sachant que certain produit ne sont pas faire pour cela. Peu etre que je recommanderais , mais en tout cas je le recommanderais pas a mon entourage.”

Helpful Report

Posted 5 years ago

Hi Very sorry about this, it was due to a loading error. The fridge was set on frozen instead of chilled by mistake. Please contact customerservice@frenchclick.com with a list of damaged items and we'll replace or refund for you. Thanks Matt French Click

Posted 5 years ago

“My order was short and I did not receive a refund”

Helpful Report

Posted 5 years ago

Hi Sorry about this, I can see one item has been removed from the final total. If other things were missing, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund for you. Thanks Matt French Click

Posted 5 years ago

“I am yet to receive the flour which said it was 'available' on the internet site? I am hoping that this will arrive so at this stage I am unable to comment.”

Helpful Report

Posted 5 years ago

“Not really happy about my order. Half of the items were missing and I did not receive an email or text message to tell me or a solution to replace these items.”

Helpful Report

Posted 5 years ago

Very sorry about these missing items, unfortunately there are stock issues with some items due to very high demand caused by the current crisis. Please check the final version of your order in the your account section of the website in your order history. The amount charged should reflect what you received.

Posted 5 years ago

“Very expensive delivery fee and a long wait for the goods. Room for improvement!”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, we do offer a lower delivery charge (5.99) on Friday in your area and free delivery over £35. Best regards, Matt French Click

Posted 5 years ago

“What I ordered and what was sent to me.”

Helpful Report

Posted 5 years ago

“Poorly pack all tins Are heavily dented”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, please contact us at customservice@frenchclick.com with the details of what happened and we'll replace the items for you. Best regards, Matt French Click

Posted 5 years ago

“Food arrived on time and communication very clear. Too much packaging though. Made me feel bad that I had created so much packaging waste by ordering a couple of small items.”

Helpful Report

Posted 6 years ago

Very sorry to hear this, we are trying to use only recycled, recyclable and degradable packaging. We also need to investigate how your order was packed as it should have been easily possible to fit in in a small box. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Kind regards, Matt French Click

Posted 6 years ago

“Disappointing! Damage to 3 of the for bottles of Siriops I ordered. Also considering the times we live Very unenvironmentally friendly packaging. I know it needs packaging to protect parcels but it needs to have less impact on our planet.”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this, we are trying to use only recycled, recyclable and degradable packaging. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Please contact sales@frenchclick.com directly with the details of the damaged items and we can refund or replace for you. Kind regards, Matt French Click

Posted 6 years ago

“The online store is fine, click click - pay. The problem is delivery, it's expensive, have to wait a long time and..they use DPD, probably the worst courier company. Of course, they couldn't leave my parcel in a safe place and when requested to deliver to pick up collection, I get a message that it is there, I make arrangements and try to get there to take my stuff only to find out the information is incorrect an parcel is not there 🤦 I'm going holiday tomorrow and probably won't even be able to collect my parcel, cause dpd don't deliver things on time...ever. even if I didn't pay for delivery this would be unacceptable, but knowing that I paid and also waited over a week for it to be delivered and now may not even be able to collect it. Very sad”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. Please contact sales@frenchclick.com with your order number and we can investigate and hopefully sort this out for you. Kind regards, Matt French Click

Posted 6 years ago

“Poor packing. Some of my items (compotes) arrived broken.”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. Please email us directly on sales@frenchclick.com, or call us on 02077371024 with the order number and we can arrange a replacement or re delivery of the items. Kind regards, Matt French Click

Posted 6 years ago

“I have waited in all day since 9am and no contact or delivery has been made. I phoned at 4pm and was told it was on the way- where is my order?”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. It seems to have been delayed in getting to the delivery depot and only went out for delivery at 1404. It should now be delivered today. You should have received a tracking link with a delivery ETA. Please contact customer services directly if you haven't and we'll deal with it. sales@frenchclick.com or 02077371024. Kind regards, Matt French Click

Posted 6 years ago

“Thank you for sending the La Vache qui rit in a box with ice cubes. However since the La Vache qui rit package is made form paper, everything was wet when arrived to us. A kind suggestion would be to put the La Vache qui rit packs in a sealed plastic bag before putting them in the box with the ice cubes. Many thanks, Anastasia Kolyva”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, the sorba freeze should absorb water to prevent this. It sounds like there might have been some external ice on it that was not removed before shipping. We will check this is done properly in future so items don't arrive damp like this. Kind regards, Matt French Click

Posted 6 years ago

“I placed an order at the end of July and was given a delivery date of the 2nd August. It still hadn’t arrived by the 7th August. I phoned you and you said that you would look into it and get back to me. However, it has now been delivered. I am not sure what went wrong . I tried to track it but ParcelForce woldn’t let me. This is the first time I have ordered anything from you and I was disappointed. However, it won’t stop me from ordering from you again. Hopefully, it will be better next time round.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this, it looks like there was a delay in transit with Parcelforce. The delivery date given in the first place wasn't actually possible in your area so that is our mistake. It should have been corrected now for future orders. Kind regards, Matt French Click

Posted 6 years ago

“I have 2 items missing that I have paid for, but never arrived.”

Helpful Report

Posted 6 years ago

“Used for the first time, ordered three items - two packs of flour and some mustard. One of the flour bags had been ripped and Selotaped back together and the mustard was not as ordered. Pretty poor experience, sorry.”

Helpful Report

Posted 6 years ago

Hi Very sorry to heat this. We will investigate what has happened and be in touch to get this sorted. Kind regards, Matt French Click

Posted 6 years ago

“I was out on the first day of delivery Thursday and wrote in saying where my package could be left the next day, Friday. It was not left but a card was left and it wasn't till today Monday that my parcel was available for me to collect from a store. Nothing wrong with the tea which I am enjoying at the moment”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear about this. We will investigate with DPD local as it should have been delivered when they originally stated. Hope you are enjoying the tea anyway. Kind regards, Matt French Click

Posted 6 years ago

“Your service is fine, however the packaging is shocking. Please look into more environmentally friendly options.”

Helpful Report

Posted 6 years ago

Hi We do try to be as environmentally friendly as possible for our service. All the boxes are made from recycled cardboard and can be recycled again. The bubble bags can also be recycled, need to check with the local council to see which channel they should go in. The flo-pak green loose fill we use is degradable and can be recycled in some areas. The Sorba Freeze can be re-used but unfortunately cannot be recycled at present. We are also trying to improve and use as sustainable packaging as possible. Kind regards, Matt French Click

Posted 6 years ago

“Box delivery was meant to arrive on Saturday but arrived Monday all packaging soggy and disintegrated due to thawed out ice packs- hope food isn’t ruined”

Helpful Report

Posted 6 years ago

Hi Very sorry to hear this. Please contact us at sales@frenchclick.com with the order number and we can replace or refund the products for you if not in good condition. We will need to investigate what has happened to the delivery as normally the couriers we use are quite reliable. Kind regards, Matt French Click

Posted 6 years ago

“The products were good but the amount of packaging around the items was utterly ridiculous. It was upsetting to have to put all the polystyrene chips, cold packs and bubble wrap in the bin as none of it can be recycled. In an age when everyone is trying to reduce packaging how could you be so irresponsible? For this reason I will not be ordering again - sorry.”

Helpful Report

Posted 6 years ago

Hi Sorry to hear this. We do try to keep the packaging down as much as possible. The flo pak green loose fill we use is degradable and can be recycled in some areas. All the other packaging can be recycled apart from the sorba freeze sheets which can be reused. Kind regards, Matt French Click

Posted 6 years ago

French Click is rated 4.6 based on 10,487 reviews