French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,487 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,487 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on 5/12/22, delivered finally on 16/12/22. 11 days is unacceptable for cheese to be in the postage system. Even if you go by the e-mail notifications of actual delivery that goes from 12/12 to 16/12 that’s at least 4 days out of the fridge . Many “delayed” messages. No follow up until today 2/01/23. Poor.”

Helpful Report

Posted 2 years ago

“The wrong product was delivered and rather than accept their mistake, I am being asked to take a photo of their mistake and waste more time. They delivered the wrong product however, rather than accepting their mistake graciously, all kind of demands are made of me. I do not use a mobile hence taking a photo of wrongly delivered product very tedious and time consuming. Very disappointed in their customer service, frankly, not a service at all.”

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Posted 2 years ago

“my order was placed two weeks in advance, and still turned up 4 days late, forcing me to cancel my French day with some freinds. Then when it did turn up there were three items missing. I have been refunded which was fine, but only found out when unpacking my box, not advance email. Whole experience very disappointing, not sure whether I bother with them again as it is too much hassle.”

Helpful Report

Posted 3 years ago

Very sorry about this. You can find the final version of your order when it ships out, from the your account section of the website in your order history. If you want to order again we can offer free delivery, please e-mail customerservice@frenchclick.com and we'll sort that for you.

Posted 2 years ago

“chocolate and yogurts were very compressed. Three items from the order were missing. We would be very happy if it was announced before delivery.”

Helpful Report

Posted 3 years ago

“Delivery fee too expensive, had to cancel my shopping list”

Helpful Report

Posted 3 years ago

“the packaging of non-recyclable polystyrene is unacceptable. Several. items not available.”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please note the flo pak green loose fill we use is degradable and can be recycled in some areas.

Posted 3 years ago

“Service was quick and easy which was great. I ordered 14 items-11 of which were the same product. It says on the website "Enter if you would like substitutes or not, special delivery instructions or notes about this order:" I left this blank but when i received the consignment they substituted the 11 items with another not even similar product. If it was solely one item i would not have a problem accepting this- but not 11. Instead of contacting me and asking what i would like to do they instead just sent out the consignment. So I called customer support and was told that I SHOULD HAVE stated clearly that I would not accept any substitute- so it is my fault they have provided 11 unwanted items out 14. Nowhere on the website or in Terms and Conditions does it state that this is the CUSTOMERS RESPONSIBILITY. TOTALLY UNACCEPTABLE SERVICE.”

Helpful Report

Posted 3 years ago

Very sorry about this. It's a mistake, this kind of item should not be substituted. Customer service should have been in touch to get the correct item sent out.

Posted 3 years ago

“French Click shipped a partial order, despite a pick ticket saying everything was shipped. When I asked for the remaining items to be shipped, I was told they would issue a refund for those items.”

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Posted 3 years ago

Very sorry about this, this would have to be a picking mistake as everything should have been in the order ok.

Posted 3 years ago

“asked for a to update my password they sent Bonehead! all the stuff you want is out of stock my toothless husband finds the tinned products easy to eat”

Helpful Report

Posted 3 years ago

“Very disappointed with the amount of non recyclable packaging. Whilst accepting the need to keep fresh food cool, there must be a better way.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. The loose fill, boxes and bubble bags are recycleable and the loose fill will also degrade in the natural enviroment. The sorba freeze can be re-used. We are trying to reduce our packaging as much as possible to help the enviroment and prevent wasting materials.

Posted 3 years ago

“Two of the items delived (syrop in cans) were damaged and unusable”

Helpful Report

Posted 3 years ago

“A Sad first experience for me. Somewhat Chaotic. I had to cancel the order. Seems like nothing I wanted was actually available and shouldn’t have been advertised as such. A shame, as they had come highly recommended. At least they’re was no quibble about a refund. Hence the extra star”

Helpful Report

Posted 3 years ago

“Delivery time was too long and too expensive and most of the boxes were broken , not super happy as my biscuits were crumbs not biscuits anymore 😞”

Helpful Report

Posted 3 years ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to replace or refund the damaged items. If you have photos of the packaging that can also be useful as we need to see how it was packed and if fragile tape was used.

Posted 3 years ago

“Very disappointed. The tinned foods were dented in several places. The cake package was torn and the cake sunk into the package. The all packaging needs to be reviewed despite the mountain of polystyrene. Parcelforce: impeccable, excellent service!”

Helpful Report

Posted 3 years ago

Sorry to hear this. Please e-mail customerservice@frenchclick.com and we'll be able to refund or replace damaged items. Also please send photos of the damage, we'll review the packing and make sure fragile tape was used.

Posted 3 years ago

“You have asked me for a review . Minimum of ten characters would not cover the situation. suffice it to say Goodbye French click -very disappointing and unreliable .”

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Posted 3 years ago

“Sadly, only reason for order was for 3x particular cheeses but sadly I was refunded as they couldn’t honour the volume without any options, the cheese is still on stock on website so I am unsure of the reason for not fulfilling the order. Otherwise, item came on time, as promised, just wish we had that cheese for Xmas presents”

Helpful Report

Posted 3 years ago

“Customer service is very poor. Did not complete my order and did not inform me at all. Did not find out until order was delivered. Not good enough!”

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Posted 3 years ago

“Very poor comms., didn't even have the courtesy to inform me which items in my order weren't going to arrive.”

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Posted 3 years ago

“I order a rabbit and it was out of date. I order to arrived on the 14th Dec and on the package it was out of date on the 12th so ended in the bin... The raclette cheese was OK.”

Helpful Report

Posted 3 years ago

“Still waiting for the delivery”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate ASAP.

Posted 3 years ago

French Click is rated 4.6 based on 10,487 reviews