French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two of the items delived (syrop in cans) were damaged and unusable”

Helpful Report

Posted 3 years ago

“A Sad first experience for me. Somewhat Chaotic. I had to cancel the order. Seems like nothing I wanted was actually available and shouldn’t have been advertised as such. A shame, as they had come highly recommended. At least they’re was no quibble about a refund. Hence the extra star”

Helpful Report

Posted 3 years ago

“Delivery time was too long and too expensive and most of the boxes were broken , not super happy as my biscuits were crumbs not biscuits anymore 😞”

Helpful Report

Posted 3 years ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject. We'll be able to replace or refund the damaged items. If you have photos of the packaging that can also be useful as we need to see how it was packed and if fragile tape was used.

Posted 3 years ago

“Very disappointed. The tinned foods were dented in several places. The cake package was torn and the cake sunk into the package. The all packaging needs to be reviewed despite the mountain of polystyrene. Parcelforce: impeccable, excellent service!”

Helpful Report

Posted 3 years ago

Sorry to hear this. Please e-mail customerservice@frenchclick.com and we'll be able to refund or replace damaged items. Also please send photos of the damage, we'll review the packing and make sure fragile tape was used.

Posted 3 years ago

“You have asked me for a review . Minimum of ten characters would not cover the situation. suffice it to say Goodbye French click -very disappointing and unreliable .”

Helpful Report

Posted 3 years ago

“Sadly, only reason for order was for 3x particular cheeses but sadly I was refunded as they couldn’t honour the volume without any options, the cheese is still on stock on website so I am unsure of the reason for not fulfilling the order. Otherwise, item came on time, as promised, just wish we had that cheese for Xmas presents”

Helpful Report

Posted 3 years ago

“Customer service is very poor. Did not complete my order and did not inform me at all. Did not find out until order was delivered. Not good enough!”

Helpful Report

Posted 3 years ago

“Very poor comms., didn't even have the courtesy to inform me which items in my order weren't going to arrive.”

Helpful Report

Posted 3 years ago

“I order a rabbit and it was out of date. I order to arrived on the 14th Dec and on the package it was out of date on the 12th so ended in the bin... The raclette cheese was OK.”

Helpful Report

Posted 3 years ago

“Still waiting for the delivery”

Helpful Report

Posted 3 years ago

Very sorry to hear that. Please e-mail customerservice@frenchclick.com with your order number as the subject and we'll investigate ASAP.

Posted 3 years ago

“Several orders in the past, including the latest, have been poor. We have had the wrong flavour crisps, plus bags of crisps punctured and thus stale. Wrong flavour pate (duck instead of forestier). Wrong type of yoghurt (this is the second occasion). When we get the products ordered, the quality is good, but this carelessness is not acceptable.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please e-mail customerservice@frenchclick.com with the details of the picking mistakes so we can investigate and also replace or refund the incorrect items for you.

Posted 3 years ago

“Good product range but poor order execution/ customer service. I am awaiting a reply ( & refund) to a complaint. The initial feedback I got didn't answer the points I raised.”

Helpful Report

Posted 3 years ago

“I was disappointed that I was not advised before delivery that half of my order was not available. I didn't mind that things were not available, it was just the lack of communication. I had ordered the items for a dinner party and the forewarning would have prevented a last minute panic shop to replace the missing items.”

Helpful Report

Posted 3 years ago

Hi Very sorry about this, the charcuterie was a very substantial part of your order and a similar replacement should have been offered. Kind regards, Matt French Click

Posted 3 years ago

“My ordered arrived incomplete despite being charged in full and I have received no communication regarding the missing items. I have emailed twice regarding the missing items and just left a voicemail message as well. Overall, it wasn't a great shopping experience.”

Helpful Report

Posted 3 years ago

Very sorry about this. It looks like an item was removed from your order. You can view the final version of the order, including the amount you got charged from the your account section of the website in your order history. You should receive an e-mail reply within 24h and the phone should be answered Monday to Friday 0900-1730.

Posted 3 years ago

“Disappointed the tins had dents in them. My tea boxes were all dents and some were broken Part of the order wasn’t there”

Helpful Report

Posted 3 years ago

Hi Very sorry to hear this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll sort this problems for you.

Posted 3 years ago

“Disappointed when my order arrived and was already two days out of date. Made a complaint but have not received replacement as promised.”

Helpful Report

Posted 3 years ago

Hi Very sorry about this, please contact customeservice@frenchclick.com or call us on 02077371024 and we'll be able to sort this for you. Thanks Matt

Posted 3 years ago

“ADRESSED AND DELIVERED TO FLEETWATER COTTAGE NOT FLEETWATER HOUSE AS SHOWN ON INVOICE AND PACKING SLIP OUT OF STOCK OF TWO ITEMS.EG. CASSEGRAIN FLAGEOLETS 200 G YET SHOWING IN STOCK ON WEBSITE.”

Helpful Report

Posted 3 years ago

Very sorry about this. It's a mistake when it's been booked in with the courier. Sometimes there can be temporary shortages of items due to the fluid nature of the stock we have the number of items we do.

Posted 3 years ago

“Ordering and payment was easy. I paid £10 for a Saturday morning delivery. On Friday I received an email from their courier (DPD) advising me my order was on hand and that so would receive it on Monday. I called French Click and was reassured this was an error and that I would definitely receive my order the next morning ( Saturday). I immediately emailed confirming our conversation and that Monday would be too late. I waited all morning and as the DPD tracking was still showing the order as being at their hub I rang DPD. They were apologetic but had to advise the order was despatched on a ‘next working day’ service but this excluded Saturday. I called French Click but all telephone numbers just rang any rang. Sure enough, mid Monday morning DPD delivered my parcel. Rather than being in a good grade polystyrene case as I have received from other online food retailers, all items were tightly packed in a cardboard box with 3 melted ice strips and a few polystyrene chips. My order consisted of about 3kgs of meat products and a delicate Tarte aux Pomme. Naturally the tarte was smashed as no provision had been made to protect it at all. Also, my large pack of Merguez sausages has been overlooked (they showed as present on the advice note) and Toulouse sausages were delivered instead. Having been packed 72 hours earlier, the ice had melted and the meat was warm. No use to me. I called French Click to complain, and the same lady I spoke on Friday was vaguely apologetic and agreed to my request for a refund, which arrived minutes later. All in all, a great shame. I am in two minds whether to try them again.”

Helpful Report

Posted 3 years ago

Very sorry about this. The order was accidently booked in on the Monday service rather than Saturday. Fresh orders need to be delivered within 24h to maintain the correct temperature. So the order was refunded. If you have any photos of the package please send them to customerservice@frenchclick.com so we can investigate that is was packed properly.

Posted 3 years ago

“Ordering was easy, choice of delivery too. Invoice was received for the ordered goods. Parcel received on the due date. 3 items missing. Phoned, no reply. 3 emails sent. No reply. Eventually received a revised invoice and charged for what I had received but still no explanation or reply to the emails. Shame as thought I had found a company that could supply what I wanted. The fact that they didn’t tell me my order was short or reply to my emails means I won’t be ordering again.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. E-mails should always be answered within 24 busines hours and the phone Monday to Friday 0900-1730. Could you let us know which e-mail address you used and we'll investigate this to matthew@frenchclick.com

Posted 3 years ago

“My order has still not arrived”

Helpful Report

Posted 3 years ago

Very sorry about this. We are investigating why it hasn't shipped yet and will be in touch.

Posted 3 years ago

French Click is rated 4.7 based on 10,288 reviews