French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,288 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,288 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What you sent was fine and well wrapped. But 2 complaints: 1. There seems to be no inventory control on your website. One of the items I ordered did not arrive. i was told when I rang it was out of stock at the time of my order but was now back in. Would I like it sent? I would have to pay delivery again (almost the same as the cost of the item). Certainly not ! 2. You understate the delivery charge by omitting VAT, which is annoying and I believe against the rules”

Helpful Report

Posted 3 years ago

Very sorry to hear this. If the two items were key to your order we'll be able to resend them and waive any delivery charge. Please e-mail matthew@frenchclick.com and customerservice@frenchclick.com and we can sort that for you. The delivery charge is shown including VAT on at least one page with the total order amount before you checkout and pay just not on the initial one. We appreciate it can be clearer and we're working on getting in included in all pages.

Posted 3 years ago

“Dry, boxed goods were fine but every tin in the order was dented. There were 7 tins of of lemon cordial in the delivery - all dented, two with cracked plastic tops and one leaking into the packaging. Unimpressed.”

Helpful Report

Posted 3 years ago

Very sorry about that. Please contact customerservice@frenchclick.com and we'll be able to arrange refund or redelivery of the damaged / leaking item.

Posted 3 years ago

“I’ve been a customer for over 9 years. I like the company and their pleasant staff. But they have fallen behind in several key areas. One, the website is very poor and totally unsuited to modern mobile browsing. Two, it is impossible to modify an order once it is committed to them. No matter how long in advance you order. And three, the most annoying of all is the complete shambles of actual delivery versus orders. This is especially true with water. In my last five orders I have received nothing like the (modest) quantities I have ordered of Contrex, Vichy St Yorre, Courmayeur, Rozana you name it. They never warn you before delivery day but you are left with perhaps 4 packs instead of 12. There have been repeated issues with other goods (cheeses and meats) not turning up either. How can I possibly rely on that? I’m not asking for miracles but some sort of warning or substitution. Finally the delivery is rarely on time and you have to call the office to find out where the driver is. So regrettably, we have moved to the competition.”

Helpful Report

Posted 3 years ago

Very sorry about this. We have a limit of water per order of 6 packs in our London area. You should be warned if products are removed from the order and it represents a substantial part of the order. We have been extremely busy due to Covid which has resulted in deliver delays at times if there is traffic etc due to the volume of orders on the routes.

Posted 3 years ago

“Part of the order was missing (out of stock). If you cannot supply all of the order, it's so easy to SAY SO on the delivery note. Otherwise the customer thinks you have charged for the whole order. I shouldn't have to chase around trying to find out what has happened.”

Helpful Report

Posted 3 years ago

“Package arrived with wrong stuff. Called French Click. Person I spoke to conceded that a mistake had been made and said that she would arrange for the correct items to be sent, and asked me to have the parcel I had received ready for collection. A few days later I received an email stating that the items I had ordered were out of stock, but my order would be sent as soon as the items were in stock again. Last week got emails stating my order would be delivered Saturday. Since we were out all day I rescheduled the delivery to today (Monday). Still no package! Order submitted 23 May. Not impressed so far.”

Helpful Report

Posted 3 years ago

Very sorry for the delay. The item should now be in stock and it the order will be shipped out.

Posted 3 years ago

“The delivery was very late, the delivery person was rude and I was charged an item I didn’t get”

Helpful Report

Posted 3 years ago

Very sorry to hear that. We will investigate and please contact customerservice@frenchclick.com so we can make sure the item is refunded for you.

Posted 3 years ago

“I love the range & the fact I can get products not generally available in the UK but was really frustrated this for this order. The main purpose of the order was for a deodorant for my partner but to make the postage feel worthwhile we added a few other treats. On the morning my order was to arrive I was issued a part refund for the price of the deodorant, the order then arrived with no deodorant. I feel if the item is not in stock I should've A)been told so I could decide if to continue with the order B) been given the chance to choose another alternative item or cancel the order. I sent an email to your customer services but received no reply.”

Helpful Report

Posted 3 years ago

“The product arrived on time well packed but 2 products was missing and I haven’t bern informed neither received a refund. Also 2 yogurt have been damaged.”

Helpful Report

Posted 3 years ago

Very sorry to hear this. Please contact customerservice@frenchclick.com with your order number as the subject. We'll get items refunded or replace for you.

Posted 3 years ago

“The rillettes de poulet roti I ordered were a day out of date when it arrived. Disappointing.”

Helpful Report

Posted 4 years ago

Very sorry about this. Please contact customerservice@frenchclick.com with your order number as the subject and we'll get these replaced or refunded for you.

Posted 4 years ago

“Poor customer service, at the order stage you have an option to specify if you're happy with substitute in case an item isn't available (which is understandable), it also appears that your order will be amended in case you will receive a substitute (that's very clever and transparent, I liked that). I did receive a substitute (same item but different brand) which could seems to be more a genuine human mistake than anything else (as per their process) when I contacted the team they just told me that this is a substitute and that's it. When I ask for more information on how I should process to avoid this to happen again they ignored my question and ended the email with "please let me know if you have any question". So I asked to answer my question again. The answer was that I should send email Day-1 the delivery to check if they have all my items in stock?? Great product but very poor customer service, could have been handled with a genuine apology for genuine mistake and I would have been very happy.”

Helpful Report

Posted 4 years ago

Very sorry about this. If we substitute and you're not happy with the item we will be able to refund or replace it. Sometimes items won't be in stock and a substitute could be offered. You can refuse on delivery or contact us afterwards to sort it.

Posted 4 years ago

“I ordered, a week later you told me you didn’t have the goods You told me you didn’t know when you would get them I have ordered this product for the last 8 years, so what went wrong. I received a refund.but you didn’t tell me when you will get the goods. Awful customer service”

Helpful Report

Posted 4 years ago

Very sorry about this. Not sure what has happened here as the item or a different size of it would always be easily available. We will investigate with customer services to see what has gone wrong.

Posted 4 years ago

“Didn't order anything. You didn't have them in stock. Please stop asking me to review my order?!”

Helpful Report

Posted 4 years ago

“I was so excited to order from FC for the second time, even tho the first time one of my orders was replaced my something else due to stock issues.. Well.. I received my order on time despite the delivery guy getting lost and delivering to the wrong door, called him 4 times and he hung up on me, had to go out and find him. Then I find out the item I was most excited about is not in my order , they added a zero in the list when it is clearly IN STOCK online.. whats going on ?!? why cant you update your website ? I dont get it. Plus ur customer service never works, lines are “ busy” , voice mail is full and no answers anywhere. Not happy.”

Helpful Report

Posted 4 years ago

Very Sorry about this. Sometimes we have temporary stock problems with items. This is because we have thousand of different items being delivered and shipped continually. We will be able to waive any delivery charge if you want to re-order the missing item again.

Posted 4 years ago

“Was really disappointed as didn’t get the main items in my delivery, an item came damaged and they didn’t deliver in the given time slot. Think I will try someone else next time”

Helpful Report

Posted 4 years ago

Very sorry about this. I can see you had missing items. We are extremely busy at the moment and trying to get all orders 100%. If you're ordering again, please e-mail customerservice@frenchclick.com and we'll remove any delivery charge.

Posted 4 years ago

“A lot of the items arrived damaged and I had to claim to get the money back from missing items”

Helpful Report

Posted 4 years ago

“Very disappointed did not match a supermarket chicken and was beaten on all fronts by a free range chicken”

Helpful Report

Posted 4 years ago

“While I was pleased that Frech Click sold a product that I sorely miss from my time living in France, I was greatly frustrated by the ordering process. I had to wait several weeks to place my order because a delivery slot wasn't available. Aftewards, I had to wait several more weeks for the order to arrive. As my order was a shelf-stable, dried-goods, I don't understand why it couldn't be packed and shipped by mail when I wanted to order it. If I could find another vendor in the UK with this product at a reasonable price, I certainly wouldn't have ordered from French Click. Please fix your delivery process!!”

Helpful Report

Posted 4 years ago

Very sorry about this. We're just very busy due to the Covid crisis, our warehouse is working at full capacity and we process orders on the basis of first received first out.

Posted 4 years ago

“took ages to deliver and only delivered half my order. I would not recommend unfortunately.”

Helpful Report

Posted 4 years ago

“I was so excited when I discovered French Click because prior to this, I was reliant upon family sending me things from France and at least this way it would save the postal costs. Unfortunately, I am disappointed with French Click's Services. My order was placed 12 Jan with a 2 week delivery date. A few days prior to this delivery date, I received an email to say my order will be delayed for a further week. I was not happy about this but understood the reasons why. My order arrived on 5 February nice and early in the morning - great. Upon checking the 7 items I ordered, one was the wrong item. I called French Click immediately (within 15 minutes of delivery drop off) and left a message on their voicemail. Upon hearing nothing back, I tried again during the afternoon and received the voicemail again. I tried calling a further 2 times during that day but on the last occasion it was no longer going to voicemail but said the voicemail box was full. I also found it unprofessional that the voicemail did not say you're through to French Click, etc. What you actually hear is French Click's telephone provider's standard voicemail message. I tried again a few days later and still received the message saying voicemail box was full. To date I have not received a response from French Click to my original message. I'm not so disappointed with the wrong item being received but more with being unable to get hold of anyone at this company, and no response to my voicemail.”

Helpful Report

Posted 4 years ago

Very sorry to hear this. We should not have any voicemail. This has happened accidentally because we are transferring the phone to employees who are working from home. We will contact you directly to sort the problem.

Posted 4 years ago

“Some items was damage.”

Helpful Report

Posted 4 years ago

French Click is rated 4.7 based on 10,288 reviews