French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,488 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,488 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order not received”

Helpful Report

Posted 5 years ago

“I have made a purchase order but still have not received my order, it should of been believed on 25th September but still have received anything or anymore information about my order or delivery.”

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Posted 5 years ago

Very sorry about this, I have e-mailed you directly about it. It should have been shipped or you should have been contacted about it.

Posted 5 years ago

“I ordered Vichy water, but wasn't told at the time that I could only order a certain amount. The delivery time was very long, and then it wasn't delivered by Parcelforce on time. When it did arrive, the box looked as if it had been opened and resealed. Inside, the packages of water had all been split. Not a great experience overall.”

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Posted 5 years ago

“My first order was OK. But now the site won't let me order what I want. No-one is answering the phone.”

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Posted 5 years ago

“A wide range of goods are available, which is good, and I would certainly buy more, however despite placing an order at the beginning of August, I still have not received the goods, and it is almost September. I have asked when I will receive the goods, but have been told there is no definite date as it depends on delivery in my area. Despite having been charged and I have paid for these items, this is not good enough.”

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Posted 5 years ago

“Long time for delivery. Change to order based on unavailable item, which was not advised in advance. Website not adequate. Can’t order more than 1 of any item.”

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Posted 5 years ago

“My order hasn't even arrived yet so wouldn't rate the delivery times.”

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Posted 5 years ago

“The products were excellent, but very slow delivery - over three weeks - and then two out of ten items short-shipped.”

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Posted 5 years ago

“Products look great but after several weeks my order has still not arrived and there have been no more updates”

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Posted 5 years ago

“I ordered mini sausages as seen on your website but have been sent packs of the long ones instead which I will have to cut up. I will put up with it but I am disappointed”

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Posted 5 years ago

“A great service but shameful absolutely un-recyclable packaging, an enormous amount of waste, plastic, foam beans...There are alternatives to this and I wouldn't mind paying a tiny bit more for this company to make this world a better place. I will not use this service again only for this.”

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Posted 5 years ago

“One of my items didn't arrive, I didn't receive any email to be told about it; the booking of the delivery wasn't a great process.”

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Posted 5 years ago

“Good range, but still waiting for delivery 17 days later due to stock issues.”

Helpful Report

Posted 5 years ago

Hi Sorry about this, we do have stock issues with some items at the moment. We will be in touch to offer a different item or to refund the order for you. Thanks Matt French Click

Posted 5 years ago

“Ive not yet received my order.has been put back to a unknown date.ordered 3 weeks ago”

Helpful Report

Posted 5 years ago

Hi Sorry about this, we do have stock issues with some items at the moment. We will be in touch to offer a different item or to refund the order for you. Thanks Matt French Click

Posted 5 years ago

“I was looking forward to some of my favorite items, I bought whilst living in France, I sent an email this morning. It was a small order, but there were 4 items missing. 1 item I had not ordered and sadly 1 of the cheeses I wanted, was not available. The other was not even on the list. I initially paid £32.20 by card. I did not receive a receipt showing this.”

Helpful Report

Posted 5 years ago

“Order just about right but 2 wrong items and one was not available. I am owed over £16 pounds but cannot get any substantive response from the company. Just the same standard email. Zero for communication. I shall check carefully what I am actually charged for in the end”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, please check the final version of your order in the your account section of the website to see the final version of the order. If there are errors compared to what you received, please e-mail customerservice@frenchclick.com with your order number as the subject. We'll refund for you. You should get a reply within 24 business hours on working days. Thanks Matt French Click.

Posted 5 years ago

“The order was missing one important and expected item. Attempts to repeatedly contact the two listed telephone numbers went unanswered. Perhaps Customer Services would be decent enough to contact the phone number listed under "My Primary Shipping Address" for Order Number SO-287419 of 18/5/2020 delivered 30/05/2020 to rectify the situation.. It is now June 9. Despite a response asking me to contact Customer Services on June 4 saying "there would be a response in 24 hours" - result NOTHING!”

Helpful Report

Posted 5 years ago

Hi Sorry about this the phones are very busy at the moment, better to e-mail customer service@frenchclick.com with your order number as the subject. We'll get back to you in 24 hours. Thanks Matt French Click

Posted 5 years ago

“Je n’ai reçu que la moitié de ma commande. Déçue.”

Helpful Report

Posted 5 years ago

Hi Sorry to hear that, we have had more stock problems on some items due to very high levels of demand. Thanks Matt French Click

Posted 5 years ago

“It's all very well staggering the processing of orders in order to deal with demand. But when an item is accepted in the order but then not available when that order is processed two weeks later, the customer should be asked if they still wish to go ahead - the first I heard about it was when I opened the package!”

Helpful Report

Posted 5 years ago

Hi Sorry for this missing item, we do have more stock problems than usual and they are only discovered when we are packing the order out to ship, which will be the day before the delivery. Thanks Matt French Click

Posted 5 years ago

“j'avais commandé des produits disponibles en ligne - lorsque j'ai reçu ma commande certains produits manquaient et je n'ai pas été prévenue -”

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Posted 5 years ago

French Click is rated 4.6 based on 10,488 reviews