French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.65

4.7 Rating 10,289 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.7

Based on 10,289 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Very Easy

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

Write Your review

Tell us how French Click made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great service but shameful absolutely un-recyclable packaging, an enormous amount of waste, plastic, foam beans...There are alternatives to this and I wouldn't mind paying a tiny bit more for this company to make this world a better place. I will not use this service again only for this.”

Helpful Report

Posted 4 years ago

“One of my items didn't arrive, I didn't receive any email to be told about it; the booking of the delivery wasn't a great process.”

Helpful Report

Posted 4 years ago

“Good range, but still waiting for delivery 17 days later due to stock issues.”

Helpful Report

Posted 4 years ago

Hi Sorry about this, we do have stock issues with some items at the moment. We will be in touch to offer a different item or to refund the order for you. Thanks Matt French Click

Posted 4 years ago

“Ive not yet received my order.has been put back to a unknown date.ordered 3 weeks ago”

Helpful Report

Posted 4 years ago

Hi Sorry about this, we do have stock issues with some items at the moment. We will be in touch to offer a different item or to refund the order for you. Thanks Matt French Click

Posted 4 years ago

“I was looking forward to some of my favorite items, I bought whilst living in France, I sent an email this morning. It was a small order, but there were 4 items missing. 1 item I had not ordered and sadly 1 of the cheeses I wanted, was not available. The other was not even on the list. I initially paid £32.20 by card. I did not receive a receipt showing this.”

Helpful Report

Posted 4 years ago

“Order just about right but 2 wrong items and one was not available. I am owed over £16 pounds but cannot get any substantive response from the company. Just the same standard email. Zero for communication. I shall check carefully what I am actually charged for in the end”

Helpful Report

Posted 4 years ago

Hi Sorry to hear this, please check the final version of your order in the your account section of the website to see the final version of the order. If there are errors compared to what you received, please e-mail customerservice@frenchclick.com with your order number as the subject. We'll refund for you. You should get a reply within 24 business hours on working days. Thanks Matt French Click.

Posted 4 years ago

“The order was missing one important and expected item. Attempts to repeatedly contact the two listed telephone numbers went unanswered. Perhaps Customer Services would be decent enough to contact the phone number listed under "My Primary Shipping Address" for Order Number SO-287419 of 18/5/2020 delivered 30/05/2020 to rectify the situation.. It is now June 9. Despite a response asking me to contact Customer Services on June 4 saying "there would be a response in 24 hours" - result NOTHING!”

Helpful Report

Posted 4 years ago

Hi Sorry about this the phones are very busy at the moment, better to e-mail customer service@frenchclick.com with your order number as the subject. We'll get back to you in 24 hours. Thanks Matt French Click

Posted 4 years ago

“Je n’ai reçu que la moitié de ma commande. Déçue.”

Helpful Report

Posted 4 years ago

Hi Sorry to hear that, we have had more stock problems on some items due to very high levels of demand. Thanks Matt French Click

Posted 4 years ago

“It's all very well staggering the processing of orders in order to deal with demand. But when an item is accepted in the order but then not available when that order is processed two weeks later, the customer should be asked if they still wish to go ahead - the first I heard about it was when I opened the package!”

Helpful Report

Posted 4 years ago

Hi Sorry for this missing item, we do have more stock problems than usual and they are only discovered when we are packing the order out to ship, which will be the day before the delivery. Thanks Matt French Click

Posted 4 years ago

“j'avais commandé des produits disponibles en ligne - lorsque j'ai reçu ma commande certains produits manquaient et je n'ai pas été prévenue -”

Helpful Report

Posted 4 years ago

“bonjour, cest la premiere fois que j'utilise Frenchclick.uk, je suis decu de ne pas avoir recu lensemble de ma commande, je peux comprend vue de la situation actuelle. Cependant, recevoir la moitie de ma commande congele, en sachant que certain produit ne sont pas faire pour cela. Peu etre que je recommanderais , mais en tout cas je le recommanderais pas a mon entourage.”

Helpful Report

Posted 4 years ago

Hi Very sorry about this, it was due to a loading error. The fridge was set on frozen instead of chilled by mistake. Please contact customerservice@frenchclick.com with a list of damaged items and we'll replace or refund for you. Thanks Matt French Click

Posted 4 years ago

“My order was short and I did not receive a refund”

Helpful Report

Posted 4 years ago

Hi Sorry about this, I can see one item has been removed from the final total. If other things were missing, please e-mail customerservice@frenchclick.com with your order number as the subject and we'll refund for you. Thanks Matt French Click

Posted 4 years ago

“I am yet to receive the flour which said it was 'available' on the internet site? I am hoping that this will arrive so at this stage I am unable to comment.”

Helpful Report

Posted 5 years ago

“Not really happy about my order. Half of the items were missing and I did not receive an email or text message to tell me or a solution to replace these items.”

Helpful Report

Posted 5 years ago

Very sorry about these missing items, unfortunately there are stock issues with some items due to very high demand caused by the current crisis. Please check the final version of your order in the your account section of the website in your order history. The amount charged should reflect what you received.

Posted 5 years ago

“Very expensive delivery fee and a long wait for the goods. Room for improvement!”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, we do offer a lower delivery charge (5.99) on Friday in your area and free delivery over £35. Best regards, Matt French Click

Posted 5 years ago

“What I ordered and what was sent to me.”

Helpful Report

Posted 5 years ago

“Poorly pack all tins Are heavily dented”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, please contact us at customservice@frenchclick.com with the details of what happened and we'll replace the items for you. Best regards, Matt French Click

Posted 5 years ago

“Food arrived on time and communication very clear. Too much packaging though. Made me feel bad that I had created so much packaging waste by ordering a couple of small items.”

Helpful Report

Posted 5 years ago

Very sorry to hear this, we are trying to use only recycled, recyclable and degradable packaging. We also need to investigate how your order was packed as it should have been easily possible to fit in in a small box. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Kind regards, Matt French Click

Posted 5 years ago

“Disappointing! Damage to 3 of the for bottles of Siriops I ordered. Also considering the times we live Very unenvironmentally friendly packaging. I know it needs packaging to protect parcels but it needs to have less impact on our planet.”

Helpful Report

Posted 5 years ago

Hi Very sorry to hear this, we are trying to use only recycled, recyclable and degradable packaging. The cardboard boxes we use are made from recycled cardboard, and can also be recycled again, as can the bubble bags. The loose fill we’re using is flo-pak green which is degradable and can also be recycled in some areas. We are also trying to source products that use less packaging for our range. Please contact sales@frenchclick.com directly with the details of the damaged items and we can refund or replace for you. Kind regards, Matt French Click

Posted 5 years ago

“The online store is fine, click click - pay. The problem is delivery, it's expensive, have to wait a long time and..they use DPD, probably the worst courier company. Of course, they couldn't leave my parcel in a safe place and when requested to deliver to pick up collection, I get a message that it is there, I make arrangements and try to get there to take my stuff only to find out the information is incorrect an parcel is not there 🤦 I'm going holiday tomorrow and probably won't even be able to collect my parcel, cause dpd don't deliver things on time...ever. even if I didn't pay for delivery this would be unacceptable, but knowing that I paid and also waited over a week for it to be delivered and now may not even be able to collect it. Very sad”

Helpful Report

Posted 5 years ago

Hi Very sorry to hear this. Please contact sales@frenchclick.com with your order number and we can investigate and hopefully sort this out for you. Kind regards, Matt French Click

Posted 5 years ago

French Click is rated 4.7 based on 10,289 reviews