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French Click Reviews

4.7 Rating 9,788 Reviews
96 %
of reviewers recommend French Click
Company Reviews Metrics Info
4.7
Based on 9,788 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read French Click Reviews

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
287 Western Road,
London
Merton
SW19 2QA

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Anonymous
Verified Buyer
“Extremely happy customer. After a very quick delivery and a hiccup during shipping, their customer service department managed to resolve the issue promptly and professionally. Been a customer for a few years now! I will definitely keep buying from French Click! Thanks again! Gianluca Mori.”
Helpful Report
Posted 1 month ago
Dear Gianluca Mori,Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you are an extremely happy customer and have been with us for a few years. Glad we sorted the issues out promptly for you.
Posted 3 weeks ago
Anonymous
Verified Buyer
“Fabulous products, lovely range of stock too. Customer service very helpful too.”
Helpful Report
Posted 1 month ago
Dear Verified,Thank you so much for your 5-star rating of French Click! We greatly appreciate your feedback and support.
Posted 3 weeks ago
Anonymous
Verified Buyer
“Great source of French specialities. Competitive pricing and quick delivery.”
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had a great experience with us.
Posted 3 weeks ago
Anonymous
Verified Buyer
“Great service amazing food as always”
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic 5-star rating of French Click! We greatly appreciate your kind words and feedback.
Posted 1 month ago
Anonymous
Verified Buyer
“I'm very happy with french click. Very good service ,also the item I purchased were well packed and kept cold in the ice packs Would recommend french click anytime. First class”
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic 5-star rating of French Click! We are thrilled to hear that you are very happy with our service.
Posted 1 month ago
Anonymous
Verified Buyer
“I was really impressed with the packaging and also the fact that all the fresh food where not our if date (it happened to me when I tried another website and everything arrived already one to two days after the recommended date...). Only thing, I am missing a conditioner and I have no news if I will have a refund or if it's coming in the next few days ... So good website but can co better!”
Helpful Report
Posted 1 month ago
Thanks for you feedback. Sorry to hear about this conditioner, the final version of the order will be available from the your account section of the website. If the item has been removed, it won't show up on the order version there. If it is on there, please contact customerservice@frenchclick.com with your order number as the subject and we'll refund it for you.
Posted 1 month ago
Anonymous
Verified Buyer
“They sell French produce you would otherwise have to travel to France to buy Good delivery as you can choose delivery day ana am or pm”
Helpful Report
Posted 1 month ago
Thank you very much for your amazing 5-star rating of French Click! We greatly appreciate your support. We're thrilled to hear that you are satisfied with our service.
Posted 1 month ago
Anonymous
Verified Buyer
“My order arrived on date specified, the order was complete, and reasonable postage costs. Very good, will order again.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Delivery was nearly four hours late. No communication from French click though I tried to call over six times and also sent a message via Contact us. Very, very disappointed!”
Helpful Report
Posted 1 month ago
Very sorry about this late delivery. The driver on Saturday had a long route and additionally there was an error resulting extra miles being done which shouldn't have been. We are working very hard to get all the deliveries on time in London and to make sure such a long delay doesn't happen again.
Posted 1 month ago
Anonymous
Verified Buyer
“Excellent choice & service.”
Helpful Report
Posted 1 month ago
Thank you so much for your amazing 5-star rating of French Click! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with our website and service.
Posted 1 month ago
Anonymous
Verified Buyer
“Superb service! Great range of products, easy to order, postage fees clear and really rapid delivery. I will certainly be a repeat customer.”
Helpful Report
Posted 1 month ago
Thank you so much for your outstanding 5-star rating and for taking the time to leave such a fantastic review for French Click!
Posted 1 month ago
Anonymous
Verified Buyer
“Superb choice of french foods and quality of products is excellent”
Helpful Report
Posted 1 month ago
Dear reviewer,Thank you so much for taking the time to rate French Click with 5 stars!
Posted 1 month ago
Anonymous
Verified Buyer
“Good products with a good price and perfect packaging.”
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you found our products to be of great value.
Posted 1 month ago
Anonymous
Verified Buyer
“Not so easy to find what one wants to order as it used to be”
Helpful Report
Posted 1 month ago
Sorry to hear this, if there's anything specific you had trouble finding, please email customerservice@frenchclick.com with the details and we'll look at how we can improve it.
Posted 1 month ago
Anonymous
Verified Buyer
“Excellent, parcel was on time, well packaged, and the goods were exactly as I wanted. Good range of French products on the website and a bit cheaper than other French food websites in the UK.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Great French food delivered to your door with cold ice pack Merguez haven't had for years delicious”
Helpful Report
Posted 1 month ago
Thank you so much for your outstanding 5-star rating of French Click! We truly appreciate your feedback and are thrilled to hear that you enjoyed our service.
Posted 1 month ago
Anonymous
Verified Buyer
“Excellent products, and so easy to order online, and delivered on day requested. Thank you.”
Helpful Report
Posted 1 month ago
Thank you so much for your wonderful 5-star rating of French Click! We're thrilled to hear that you found our products excellent and the online ordering process so easy.
Posted 1 month ago
Anonymous
Verified Buyer
“Excellent selection- reliable delivery service- overall highly recommended”
Helpful Report
Posted 1 month ago
Thank you so much for your wonderful 5-star rating of French Click! We truly appreciate your support and are thrilled to hear that you had such a positive experience shopping with us.
Posted 1 month ago
Anonymous
Verified Buyer
“Good products and great service”
Helpful Report
Posted 1 month ago
Thank you so much for your fantastic 5-star rating of FrenchClick! We truly appreciate your support and are thrilled to hear that you enjoyed our products and experienced great service.
Posted 1 month ago
Anonymous
Unverified Reviewer
“Placed and order for Raclette cheese, got a paid nominated day delivery with was last Friday as we had friend coming for dinner to enjoyed a raclette. we are today Monday 11th of March and I still don't know where my order is? I have email, call 8 times, still no answer. I have try to contact them again, but the phone just keep ringing, no one to respond to the calls. unacceptable to leave customer in this situation, but most not be bothered to see where their products are going, as clearly they would have notice that the food hasn't been delivered. I am still looking for someone to reach out to me from French click.”
Helpful Report
Posted 1 month ago
Very sorry about this, our driver came to the location to do the delivery but has returned the order back to the warehouse. We will investigate why this happened. Usually they should also call you if there is any problem on the delivery.
Posted 1 month ago
French Click is rated 4.7 based on 9,788 reviews
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