French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,619 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed! I ordered two Couronne des rois for Epiphany with delivery on the 6th of January. Wasn't delivered on time - delivery was a day later on the 7th. Customer service was unhelpful saying they can't refund, I have to refuse delivery which I couldn't because it was being delivered to my work address on a day when I wasn't in. I didn't the galette on time and now I have to arrange a return!! Not fun at all....”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re very sorry your delivery didn’t arrive on time and that our team wasn’t able to assist effectively. Usually customer service should be able to assist with getting the items collected and refunded. Please contact them with your order number as the subject at sales@frenchclick.com if this hasn't now been sorted. Warm regards, Team French Click

Posted 1 month ago

“We used to buy this particular Confit de Canard when we had a house in the South of France. Lots of duck fat too for roast potatoes - delish! Delivered relatively fast, considering I bought it during Festive period and it’s coming from France.”

Helpful Report

Posted 1 month ago

Thank you for the fantastic feedback! We’re thrilled you enjoyed the Confit de Canard and the duck fat for roast potatoes, and that delivery was fast despite the Festive period. We can’t wait to welcome you back soon. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 1 month ago

“Still waiting on delivery”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re very sorry your delivery hasn’t arrived yet. DPD have had a problem at our collection depot on Monday 6th of January which has caused this delay. If you can share your order number, we’ll prioritise your case and arrange a new delivery window or a refund if needed. You can also contact us at sales@frenchclick.com. Warm regards, Team French Click

Posted 1 month ago

“Great service and delicious chocolate! So good to find Suchard bouchées here in the UK! Soooo good!”

Helpful Report

Posted 1 month ago

Thank you for the fantastic feedback! We’re thrilled you enjoyed the service and Suchard bouchées here in the UK. We can’t wait to welcome you back soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“My first order, and I was very impressed with the delivery, packing, and quality. A highly recommended company.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you were impressed with the delivery, packing, and quality. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Easy to order, good prices and even a French driver!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re glad you found it easy to order and appreciated the good prices and the French driver. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Great choice of French goods Easy ordering and fast delivery Will be back”

Helpful Report

Posted 1 month ago

Thank you for your kind words! We’re thrilled you enjoyed the French goods, easy ordering, and fast delivery. We can’t wait to welcome you back. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Very pleased with items, delivery and price thanks”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you’re pleased with the items, delivery, and price. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Easy transaction and prompt delivery for December. Very pleased with price, availability and quality of products especially lait cru raclette which was great.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you found the transaction easy, delivery prompt, and were pleased with the price, availability, and quality of products—especially lait cru raclette. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 1 month ago

“Found what I wanted immediately ordered and received on time Brilliant”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re glad you found what you needed quickly and that your order arrived on time. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Easy to deal with have my absolute favourite juice in stock.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We're glad to hear you found it easy to deal with and that we have your absolute favourite juice in stock. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 1 month ago

“Very good cheese, the large wheels of brie made excellent christmas presents for familes hosting big parties over the festive season. Unfortunately problems with not being delivered on chosen day and time slot, other wise would give 5 stars.”

Helpful Report

Posted 1 month ago

Thank you for your review and for choosing French Click. We’re glad you enjoyed the cheese and the brie wheels as gifts. We’re sorry about the delivery issue on the chosen day and time slot. We’ll look into what happened to prevent it in the future. If you’d like us to assist with a remedy for this order or help with future bookings, please let us know. Warm regards, Team French Click

Posted 1 month ago

“Excellent seller and product. Merci!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed the seller and product. Merci for choosing us, and we look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Cheese is a good standart Raclette. It is nothing like a strong, aged swiss mountain one, but a nice mild one. Most of us liked it very much, exept for my son. In his opinion it was too fatty and not quite the right consistency for raclette. As he put it: It is not melting well, but then I like my raclette very runny. The only issue we had was that the delivery with Royal mail was delayed, but it arrived just before Christmas.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience with us. We’re glad the Raclette was well received and that it arrived in time for Christmas, despite the Royal Mail delay. Sorry to hear about your son’s experience with the melt/consistency. If you’d like, we can suggest alternatives or adjustments for next time. We appreciate your feedback and look forward to serving you again soon. Warm regards, Team French Click

Posted 1 month ago

“Excellent service, fast delivery and a great range. I use when we fancy some French treats.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed the service, fast delivery, and great range for your French treats. We can’t wait to welcome you back soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“I have used French click before and and I have found you to be very reliable with your service aand it is wonderful to be able to order ouy favourite French items of food.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you’ve found us reliable and that it’s wonderful to be able to order your favourite French items of food. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Kind regards, Team French Click

Posted 1 month ago

“Thank you, as always excellent quality.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you continue to enjoy excellent quality. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“I have been using French click for some time and the service is good. No complaints from me at at all”

Helpful Report

Posted 1 month ago

Thank you for your kind feedback! We’re glad to hear you’re satisfied with French Click and that you have no complaints. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Good products, I would buy from this company again. The only downside was the ordering experience, with misleading error messages and no real communication about what is happening. I wasn’t really sure I would be getting my order until the day before, and even then I wasn’t sure I would get it in time.”

Helpful Report

Posted 1 month ago

Thank you for sharing your feedback. We’re glad you like the products, but sorry to hear about the ordering issues. We’re looking into the misleading error messages and communication gaps to prevent this from happening again. If you’d like, please contact our support team so we can review your order and ensure it’s resolved promptly. Warm regards, Team French Click

Posted 1 month ago

“Goods delivered on time as advertised!! Great to get my tartiflette back on track for 2026 winter season…”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled the delivery was on time and that tartiflette is back on track for the 2026 winter season. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

French Click is rated 4.6 based on 10,619 reviews