French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,715 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,715 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect condition, delivery as per selected at check out. I’ve used French Click a few times over a the years and they always deliver exactly what I’m after in good time. Would use again and will be recommending to friends.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you’ve consistently had good deliveries and that you’d recommend us to friends. We look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Arrived to time inperfect cooled condition, later tasted marvelous”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad the delivery arrived on time and the product tasted marvelous. We appreciate your feedback and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“An absolute disgrace. Placed my very first order and chose delivery date. On checking the limited information in my account it appeared that the order had not shipped, but according to Alban from customer services it shipped the previous day and should be with me the next day. Two days later and no sign of my order. Contacted them online and no response. Please also note they don't answer their phones. 40 minutes on hold each time shows their level of customer service. This was my first and definitely last experience of Frenchclick and I wouldn't recommend them at all. If I could give a score it would be 0 out of 10.”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry for the poor delivery experience and the lack of response you’ve encountered. This isn’t the experience we aim for. This delay has likely happend because your delivery address is in Northern Ireland which will always take several days for delivery due to the extra distance and possible customs complications. We will investigate why the phone wasn't answered promptly and why you weren't give the the correct information about how long the order would take. Customer service will check the tracking to see where it has got to and should be able to provide an update tomorrow. We have updated your account so in future you'll get the correct shipping options and delivery time scales. Kind regards, Team French Click

Posted 2 months ago

“Very good products, we can find everything we need.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you found everything you needed and that you’re happy with our range. Kind regards, Team French Click

Posted 2 months ago

“FrenchClick have a great range of products. I particularly love being able to buy French yoghurt. Also - great customer service.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re delighted you enjoyed our range and that you’ve had a great experience with our customer service. We’ll be sure to pass your kind words along. Kind regards, Team French Click

Posted 2 months ago

“Superb mail order service, wide selection of French delicacies at very reasonable prices”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you enjoyed our superb mail order service and wide selection of French delicacies at reasonable prices. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Been a customer for a few years now very good French food and a good range of products would recommend Well packaged”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We're delighted you’re enjoying our French food and range of products, and we really appreciate your loyalty. We look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Tried to order some items could not remember password requested to send me password to email address repeatedly over several days nothing gave up will have to see if i have it stored somewhere if not no more buying from you”

Helpful Report

Posted 2 months ago

Hi Sorry about this, please contact sales@frenchclick.com / call us, or set up an account under a different email to solve this problem. Kind regards, Matt French Click

Posted 2 months ago

“Great thanks”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you had a great experience. Kind regards, Team French Click

Posted 2 months ago

“Lovely products great service and reasonable prices. Very happy with the purchase”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you enjoyed the products, great service, and reasonable prices. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Always great... fantastic range of products, speedy delivery options and all priced sensibly. Would (and do!) recommend to others.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We're thrilled you enjoyed the great range, speedy delivery, and sensible pricing. We truly appreciate your recommendation and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“The best service, quick delivery. Perfect items. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re delighted you had quick delivery and perfect items. We appreciate your kind words and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Not happy with quality of goods sent to me, tried ringing them three times and each time waited 40- 45 min, with no answers”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry about the poor quality of the goods and the long wait to reach us. This isn’t the experience we aim for. Please share your order number and the details of the items affected so we can arrange a replacement or refund promptly. You can reach us at sales@frenchclick.com or call our customer service team, please email if you can't get through. We’ll also look into why the phone lines were unavailable and take steps to prevent this in the future. Kind regards, Team French Click

Posted 2 months ago

“Bof, one of the things on the order not the right one, and several yahourts smashed. Nice to have access to such a variety of products but I will try somewhere else before coming back. Desolé.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re sorry that one item wasn’t correct and several yogurts arrived damaged. Please share your order number and photos of the damaged items to sales@frenchclick.com so we can arrange replacements or a refund promptly. We’ll also look into what happened to prevent this in the future. Kind regards, Team French Click

Posted 2 months ago

“Easy to order, quick delivery in cooled box. Cheeses delicious, highly recommended 5*****”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re thrilled you found ordering easy, the delivery quick in a cooled box, and enjoyed the cheeses. We appreciate your recommendation and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“I was very pleased to be able to buy the items on French Click. I will certainly be visiting the site again. Prompt efficient service. Thank you.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review! We’re glad you were pleased with your experience on French Click and that you found the service prompt and efficient. We appreciate your support and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Great products and quick dispatch. However, I paid for delivery at a specific date and time-window - which was quite expensive - and the parcel arrives over 24 hours late.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We’re glad you like the products, but we’re sorry for the late delivery and the charge for a specific time-window. Please share your order number and the scheduled delivery details so we can investigate the delay and review the delivery charges. If you’d prefer, we can discuss a goodwill remedy. You can reach us at sales@frenchclick.com or call our customer service team. Kind regards, Team French Click

Posted 2 months ago

“I ordered a Poulet de Bresse, it arrived on time (thanks for sorting the stock out) and in perfect condition.”

Helpful Report

Posted 2 months ago

Thank you for the 5-star review, Rebecca! We’re thrilled the Poulet de Bresse arrived on time and in perfect condition. We appreciate your kind note about sorting the stock out and look forward to serving you again. Kind regards, Team French Click

Posted 2 months ago

“Some of my items arrived broken all the yogurts came mixed up and had to throw most of it away”

Helpful Report

Posted 2 months ago

Thank you for your review. We’re very sorry that items arrived broken and yogurts were mixed up. This isn’t the experience we aim for. Please share your order number to sales@frenchclick.com or call us and the affected items so we can arrange a replacement or refund promptly. We’ll also investigate with our warehouse team to prevent this from happening again. Kind regards, Team French Click

Posted 2 months ago

“quick and efficient service. Well communicated from time order placed to delivery.”

Helpful Report

Posted 2 months ago

French Click is rated 4.6 based on 10,715 reviews