French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick delivery and good service, thanks !”

Helpful Report

Posted 1 month ago

Thank you so much for your kind review! 🌟 We're delighted to hear that you received fast delivery and excellent service. Your satisfaction is our priority, and we look forward to seeing you again soon! Sincerely, The French Click Team

Posted 1 month ago

“I purchased Tiessere Syrups and they taste incredible. Delivery was promptly. I am super happy with my purchases and can't wait to order more things.”

Helpful Report

Posted 1 month ago

Thank you so much for your glowing review! 🌟 We're delighted that you found our syrups amazing and that the delivery was so fast. Your enthusiasm means a lot to us, and we look forward to seeing you again for your next order! Sincerely, The French Click Team

Posted 1 month ago

“Prompt delivery of ordered items. All good.”

Helpful Report

Posted 1 month ago

Thank you for your kind words! 🌟 We're thrilled to hear that your items arrived promptly and everything was to your liking. We appreciate your support and look forward to serving you again in the future! Best wishes, Team French Click

Posted 1 month ago

“Very happy with my purchase. Ordering was easy and delivery was made on time. Order was very carefully packed. Satisfied customer.”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback! 🌟 We're delighted to hear that you found our service excellent and the ordering process easy. We strive to make every step clear for our customers. We hope to see you again soon for your next order! Sincerely, The French Click Team

Posted 1 month ago

“Excellent service, easy to order, everything is well explained. Delivery as expected. Thanks”

Helpful Report

Posted 1 month ago

“Delivery was on time and the packaging for fresh food was top notch, will re-order again for sure! Didn't rate 5 star as I'll wait to see if delivery/ food quality is the same when I do a bigger order.”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback! 🌟 We're delighted to hear that the delivery was on time and that you were satisfied with the packaging for the fresh products. We understand your reservations about the rating, and we hope your future orders will bring you the same quality. Your trust is very important to us! See you soon, The French Click Team

Posted 1 month ago

“My purchase was gorgeous but my only criticism would be a huge amount of packaging was used. A jiffy bag would of been a lot more economical. Thank you, Dannielle”

Helpful Report

Posted 1 month ago

Thank you so much for your feedback, Dannielle! 🌟 We're delighted to hear that you're happy with your purchase. We've taken note of your feedback regarding the packaging and will consider ways to improve this experience in the future. Your satisfaction is our priority! See you soon, The French Click Team

Posted 1 month ago

“Awesome service Package came on the day I chose, it was well wrapped and protected 2 of these are christmas presents too and the recipients will be over the moon. Thank you again will definitely be using French click again in the future.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! 🌟 We're delighted to hear that you were satisfied with our service and that your package arrived on time and well protected. It's great that these Christmas gifts will bring joy to your loved ones! We look forward to serving you again in the future. See you soon, The French Click Team

Posted 1 month ago

“They were quick to respond to my emails and helped me solve an issue I had. Very satisfied and highly recommended!”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing review! 🌟 We're delighted to hear that our customer service team was able to assist you quickly and that you're satisfied with your experience. Your recommendations mean a lot to us! See you soon, The French Click Team

Posted 1 month ago

“I ordered 2 jars of Soup de Poisson but received 1 jar only which was blown. (The area of the jar which shows air had entered so unsafe to eat). The second jar was Lobster Bisque.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about the issue with your order. It’s frustrating to receive damaged items, and we completely understand your disappointment. Please reach out to our customer service at sales@frenchclick.com with your order details, and we’ll be happy to assist you in resolving this matter as quickly as possible. Thank you for your understanding, and we hope to serve you better in the future! Warm regards, Team French Click

Posted 2 months ago

“Good range of products. Well packaged. Fast delivery.”

Helpful Report

Posted 2 months ago

Thank you so much for your wonderful review! 🌟 We're delighted that you enjoyed our product range, packaging, and speed of delivery. Please come back and visit us again! See you soon, The French Click Team

Posted 2 months ago

“Selection not huge but it is good to find these products here, however the prices are extortionate. Online system doesn't seem very modern or advanced but it does work and for an issue customer service was quick to respond and sort out, so that's good!”

Helpful Report

Posted 2 months ago

Thank you for your thoughtful review! 🌟 We're glad you found some great products with us, and we appreciate your feedback regarding pricing and our online system. It's great to hear that our customer service was able to assist you quickly. We’re always working to improve, so your insights are really valuable to us. Looking forward to serving you again! Warm regards, Team French Click

Posted 2 months ago

“Quality products,, quickly and efficiently delivered.”

Helpful Report

Posted 2 months ago

Thank you for your fantastic review! 🌟 We're thrilled to hear that you appreciated the quality of our products and the efficiency of our delivery service. Your satisfaction means a lot to us, and we hope to serve you again soon! Warm regards, Team French Click

Posted 2 months ago

“The parcel was not delivered to the house, even though there was someone in the house during the time you allocated the time scale for delivery. I got a text to collect from Co op.”

Helpful Report

Posted 2 months ago

We're really sorry to hear about your delivery experience. It’s frustrating when packages don’t arrive as expected, especially when you’re home to receive them. We appreciate you bringing this to our attention. If you have any additional concerns or need assistance with the collection, please feel free to reach out to us. Thank you for your understanding, and we hope to serve you better next time! Warm regards, Team French Click

Posted 2 months ago

“Just perfect”

Helpful Report

Posted 2 months ago

Thank you so much for your perfect review! 🌟 We're delighted that you found everything simply perfect. Your satisfaction is our priority, and we hope to see you again soon! Sincerely, The French Click Team

Posted 2 months ago

“Excellent service and products would recommend quick delivery and competitive prices”

Helpful Report

Posted 2 months ago

“First time I've used them and very impressed.”

Helpful Report

Posted 2 months ago

Thank you so much for your glowing review! 🌟 We're delighted to hear that your first experience with us was impressive. Please come back to discover even more of our products! See you soon, The French Click Team

Posted 2 months ago

“The website is easy to use. Love the option to choose the delivery date. Product arrive on time in perfect condition.”

Helpful Report

Posted 2 months ago

Thank you very much for your review! 🌟 We're delighted that you enjoyed our website and appreciated the flexible delivery date. Knowing that your product arrived on time and in perfect condition is a real pleasure. We're here to serve you again and again! Sincerely, French Click Team

Posted 2 months ago

“I ordered a few items from French Click, and they arrived promptly and in good condition.”

Helpful Report

Posted 2 months ago

Thank you so much for your review! 🌟 We're delighted that your order arrived quickly and in good condition. Your satisfaction is important to us, and we look forward to serving you again in the future! Sincerely, French Click Team

Posted 2 months ago

“The delivery, including perishables was late. TWO items were missing and a cheaper unacceptable item had been added. I emailed and I waited on the phone for over 30 minutes without response. Finally I spoke with someone who agreed that a mistake had been made and offered to refund the cost of both missing items. She said I was free to do whatever I wished with the cheaper unacceptable replacement. I’ll wait to see if the refund arrives. NB this is my second order. The first one, apart from being late, was OK so I felt safe to reorder.”

Helpful Report

Posted 2 months ago

We're truly sorry to hear about the issues you've faced with your recent order. Late deliveries and missing items can be incredibly frustrating, and we appreciate your patience, the refund has been issued yesterday and should show on your card statement within 3 working days. Your experience matters to us, and we’re always striving to improve our service. We hope to provide you with a better experience on your next order and to regain your trust. Warm regards, Team French Click

Posted 2 months ago

French Click is rated 4.6 based on 10,540 reviews