French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,619 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,619 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products and great customer service too… The only thing that could be improved is to choose when it’s delivered or at least make it a little bit clearer?”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re glad you love the products and service. We appreciate the note about delivery timing and will work on making the delivery window clearer for you. If you need any tweaks for your next order, please let us know. Warm regards, Team French Click

Posted 1 month ago

“Good price, very helpful staff at pick up point”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re glad you found the price good and our pick-up point staff very helpful. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“the items arrived at intended though i don't like the fact that i order an item then suddenly it can be removed and not shipped. feels like a bit of a lottery as to what is going to sent.....also no idea if i get a refund for the item that is not shipped”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry for the frustration about items being removed from your order and the uncertainty around refunds. We’ll look into what happened and how we can prevent it in the future. If an item wasn’t shipped, we’ll process the refund accordingly—please share your order number so we can assist promptly to sales@frenchclick.com. Warm regards, Team French Click

Posted 1 month ago

“considering we placed our order a couple of days before Xmas, we got great support for the delivery. Parcel was initially delayed but after a quick email, all was resolved to our satisfaction.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re glad we could help with the delivery resolve after the delay, and that you’re satisfied with the outcome. We look forward to serving you again soon. Warm regards, Team French Click

Posted 1 month ago

“I ordered some provisions for Christmas Eve dinner and everything was perfect and delivered on time (even though I initially gave an old delivery address the team fixed this so I had no issues). Highly recommend.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled everything went perfectly and that we could fix the address so delivery was seamless. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“French Click is great. A good range of products - we love to get our favourite crisps and sweets from here. Always fast efficient service.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed our range and found the service fast and efficient. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Great company to deal with, helpful and polite, good French produce and delivered on time, well packaged 👍👍👍”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed the French produce, helpful service, and on-time delivery. We look forward to serving you again soon. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Easy ordering. Quick delivery and was kept up to date about my order throughout. Excellent range of products and good prices. One item was out of stock and I was refunded quickly. Thankyou”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re delighted you had an easy ordering process, quick delivery, and found our range good value. Glad the refund for the out-of-stock item was smooth. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Sadly not what we used to get Both were VERY tough but was told not so. For almost £50 each we shall buy other poultry”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re sorry to hear the poultry was tougher than expected and that the value didn’t meet your expectations at nearly £50 each. We’ll review our sourcing and prep to improve tenderness and quality. If you’d like, we can offer a 20% discount on your next purchase as we can see you've been ordering poultry from us for a long time. Warm regards, Matt Team French Click

Posted 1 month ago

“Very good communication, prompt replies when contacting them with questions. Very good product delivered on time and carefully packaged, thank you.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you found our communication prompt and the product well‑packaged and on time. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“I ordered a few days before Christmas but the order arrived in time which was great! The recipient was delighted with the items, especially the cheeses and the butter.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re delighted the order arrived on time and that the cheeses and butter were a hit with the recipient. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“I'm your customer since more than 5years. It's really difficult to reach on the phone, both of your two numbers when you have an issue with a parcel. I don't receive anymore slot time for my delivery with DHL or DPD. My last delivery I didn't receive it on the day I asked for.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to hear about the difficulty reaching us by phone and the issues with delivery slots and your recent parcel. We are working on getting more customer service staff to fix this problem re the phones. We think there was a problem with the format of your email in our database, which is why you didn't get the tracking information recently. We have fixed it so you should now start receiving them again. We can offer you a 20% discount for your next order, please contact sales@frenchclick.com if you want the code for it. Warm regards, Matt Team French Click

Posted 1 month ago

“Wow, what a find. All our favourite French groceries bought for a Christmas present. Perfect! Great selection and the delivery was very smooth too with DPD.”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you found a perfect selection of French groceries and that the delivery with DPD went smoothly. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Good produce, reasonavle prices, but very high delivery charges”

Helpful Report

Posted 1 month ago

Thank you for your feedback! We're glad you liked the produce and prices, though we understand the delivery charges are a concern. We’ll pass this on to the team to review our delivery options. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“Have been lookong for duck in tin everywhere and so pleased to have found it at french click! So delicious and carambars brought bck childhood memories will be using again in favt ordered more duck a must try!”

Helpful Report

Posted 1 month ago

Thank you for sharing your wonderful feedback! We’re so glad you found the tin duck and that the carambars brought back fond memories. We can’t wait to have you back for your next order. If there’s anything else you’re after, just let us know and we’ll be happy to help. Kind regards, Team French Click

Posted 1 month ago

“Disappointed 😞 instead of BAILLER BUCHE..RECEIVED FOURCHIER..BUCHE..CONTAIN 🐝 INGREDIENTS LIKE COCHINEAL COLOR E140 ..SOME OTHERS FRENCH CAKES MADE IN NORMANDIE HAVE COCHEINE OR ALCOHOL”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re sorry to hear your order didn’t match what you expected and that there are concerns about ingredients. We’ll review our product listings and sourcing to prevent this in the future. If you’d like, we can arrange a replacement or a refund for the item that was incorrect or contains ingredients you didn’t want. Please share your order number so we can assist promptly at sales@frenchclick.com. Warm regards, Team French Click

Posted 1 month ago

“Products are great. But the delivery wasn’t unfortunately. Pls tell courier drivers not to put food products into a rubbish bin when nobody’s at home..”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re glad you liked the products, and we’re sorry the delivery didn’t meet expectations. We’ll address the issue with the courier regarding leaving food items in rubbish bins when no one is home. The box should have a perishable label on the outside so they know not to do this. If there’s anything else you need, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“excellent to be able to source the product. ordered 4 of the same thing to make it worth it but unfortunately despite it being really well packaged, one was broken.”

Helpful Report

Posted 1 month ago

Thank you for your review. We’re glad sourcing was easy and packaging was good, but we’re sorry one item arrived broken. We can arrange a replacement or refund for the broken item—please contact us at sales@frenchclick.com and we’ll sort it promptly. Warm regards, Team French Click

Posted 1 month ago

“As usual excellent French products, reasonably priced, efficient delivery, perfect service! I've been able to make a gorgeous cassoulet. A very recommendable company!”

Helpful Report

Posted 1 month ago

Thank you for your fantastic feedback! We’re thrilled you enjoyed our French products, affordable prices, and efficient delivery. A gorgeous cassoulet sounds delicious—glad you could make it. We look forward to serving you again soon. If you need anything else, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

“After a fantastic first order experience, my second one was not looking so promising...Delivery deadline was missed without explanation. When I reached out I was told that one item was missing. A simple email to let me know what was happening would have been much appreciated. All was made better when the manager delivered my order out of hours and reimbursed my delivery charges. Fantastic products, I will definitely reorder and recommend your company.”

Helpful Report

Posted 1 month ago

Thank you for sharing your experience, Muriel. We’re sorry for the delivery delay and for the missing item, and we appreciate you giving us the chance to make it right. We’re glad the manager could assist and that you were satisfied with the outcome. If there’s anything else you need or if you’d like us to look into this further for future orders, please don’t hesitate to reach out. Warm regards, Team French Click

Posted 1 month ago

French Click is rated 4.6 based on 10,619 reviews