French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,540 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,540 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious dark chocolate toffees”

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Posted 2 years ago

“I love shopping with French Click. The goods arrive exactly on time and in perfect condition. Thank you!”

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Posted 2 years ago

“Good selection of French products, easy to order and quick delivery. Well-packaged to keep products chilled.”

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Posted 2 years ago

“Was after some French bread, butter, clafoutis etc and managed to find them all at French Click.....guys nobody does butter like the French and glad I can hold of it so conveniently.... Viva la frenchclick....🇨🇵.....Arif Ghauri”

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Posted 2 years ago

“The website is easy to use it and has a nice variety of items which are not easy to find. Quick delivery and immediate refund on one item which was out of stock. Very happy with everything.”

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Posted 2 years ago

“We have recently come back from Paris - so this was an ideal opportunity to replenish great food. Can’t fault a thing we bought. Top quality.”

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Posted 2 years ago

“Lovely items you can’t buy in English shops. Reasonable prices for some things a bit pricey for others. Love the Vichy water and dairy products especially”

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Posted 2 years ago

“Impressed with speed of delivery. Product as expected. Thanks”

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Posted 2 years ago

“Love the food..and the quick delivery. Hate the plastic packaging.”

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Posted 2 years ago

“Quick delivery and we’ll packaged”

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Posted 2 years ago

“Quick delivery well packaged”

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Posted 2 years ago

“We used French Click during lockdown and the service wasn’t great but this time it was fantastic. Easy to order, well packaged (not over packaged like last time) and overall a good experience. We would use them again routinely and more frequently.”

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Posted 2 years ago

“Great services”

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Posted 2 years ago

“I bought 2 butters, one of them is only 5 days to valid date. The milk I ordered is not available when I went to collect it, however 2 days after is delivered to my house without delivery fees. I’m not sure if I will continue to be a customer in French Click.”

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Posted 2 years ago

Very sorry about this, please contact customerservice@frenchclick.com with your order number as the subject and we can refund the butter if you're unable to use it. The milk was a stock error and you should have been told to come and collect when we had it. We have offered the free delivery for it.

Posted 2 years ago

“Really glad to have found you! Excellente service and product”

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Posted 2 years ago

“Food arrived on time and in good condition except for one item which was already past its use by date.”

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Posted 2 years ago

“Rapid delivery of hard to get delicious French food.”

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Posted 2 years ago

“Very good range of products that I know and love. I only had one late delivery but this was due to the delivery company, not them. Good, fast communication too. I've ordered several times and will do so again.”

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Posted 2 years ago

“Excellent service from this unique outlet for favourite French stuff love my French Caramel Tea Daphne Bagshawe”

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Posted 2 years ago

“Good availability. Courier though had parcel from friday till delivery on monday. there were chilled items contained which were just ok. Good products.”

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Posted 2 years ago

French Click is rated 4.6 based on 10,540 reviews