French Click Reviews

Name: French Click
Address: French Click, Unit 12 Chelsea Fields Industrial Estate, 278 Western Road, London, London Borough of Merton
Rating: 4.64

4.6 Rating 10,680 Reviews

95 %

of reviewers recommend French Click

Company Reviews

Metrics

Info

4.6

Based on 10,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About French Click:

Frenchclick.co.uk

Fine French groceries delivered all over the UK

Visit Website

Phone:

02070976613

Email:

sales@frenchclick.com

Location:

French Click, Unit 12 Chelsea Fields Industrial Estate,
278 Western Road,
London
London Borough of Merton
SW19 2QA

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French Click 5 star review on 6th March 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First order. All products products as expected except one of the bags of crisps had burst open and the apple tart was a bit squashed. Otherwise all good.”

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Posted 5 years ago

“Would be 5 stars , but there were a number of items missing which I didn't know about until the order arrived - however given everything that's going on, that's pretty understandable.”

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Posted 5 years ago

“I was looking forward to some of my favorite items, I bought whilst living in France, I sent an email this morning. It was a small order, but there were 4 items missing. 1 item I had not ordered and sadly 1 of the cheeses I wanted, was not available. The other was not even on the list. I initially paid £32.20 by card. I did not receive a receipt showing this.”

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Posted 5 years ago

“Foie gras MR. Duck Tastes bitter would not order again”

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Posted 5 years ago

Hi Thanks for the feedback, we'll pass that on to Mr Duck, shouldn't be bitter. Best regards, Matt French Click

Posted 5 years ago

“Their deliveries arrive unbroken and promptly. My only minor misery is that sometimes I want to re-order a specific product , but its not available. However they do hold a very wide range of products. And I expect to continue to be a frequent and loyal customer.”

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Posted 5 years ago

“Easy to order, quick delivery, great service - Thankyou”

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Posted 5 years ago

“Order just about right but 2 wrong items and one was not available. I am owed over £16 pounds but cannot get any substantive response from the company. Just the same standard email. Zero for communication. I shall check carefully what I am actually charged for in the end”

Helpful Report

Posted 5 years ago

Hi Sorry to hear this, please check the final version of your order in the your account section of the website to see the final version of the order. If there are errors compared to what you received, please e-mail customerservice@frenchclick.com with your order number as the subject. We'll refund for you. You should get a reply within 24 business hours on working days. Thanks Matt French Click.

Posted 5 years ago

“Some ordered items weren't available, but overall very pleased. Really liked the French Stick! Good selection of French breads. Reasonably priced. Would definitely order again.”

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Posted 5 years ago

“Delighted to locate our favourite French coffee now that we are unable to travel to France. Delivered safely and quickly - now we are back to normal sipping coffee.”

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Posted 5 years ago

“I will use this company again. The order processed well and the date of my delivery was as stated.”

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Posted 5 years ago

“Arrived on time and with excellent packaging.”

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Posted 5 years ago

“The order was missing one important and expected item. Attempts to repeatedly contact the two listed telephone numbers went unanswered. Perhaps Customer Services would be decent enough to contact the phone number listed under "My Primary Shipping Address" for Order Number SO-287419 of 18/5/2020 delivered 30/05/2020 to rectify the situation.. It is now June 9. Despite a response asking me to contact Customer Services on June 4 saying "there would be a response in 24 hours" - result NOTHING!”

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Posted 5 years ago

Hi Sorry about this the phones are very busy at the moment, better to e-mail customer service@frenchclick.com with your order number as the subject. We'll get back to you in 24 hours. Thanks Matt French Click

Posted 5 years ago

“All our holiday favourite treats delivered for our lockdown holiday...just wonderful! Cold stuff stayed cold ...until it got devoured 😊”

French Click 5 star review on 4th June 2020

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Posted 5 years ago

“Package came on time and biscuits were good quality. What I did not appreciate was receiving a huge box full of parcel filler for 4 small boxes of biscuits. Essentially I had to spill it all out and then put it back in as the biscuits were right at the bottom. For environmental and customer sake, please incorporate new packaging.”

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Posted 5 years ago

“Excellent service, very pleased to find a UK supplier. Items extremely well packaged and arrived on selected date.”

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Posted 5 years ago

“I was really impressed by the service from French Click. Delivery was as promised and I was given a quick refund for an out of stock item. I will definitely be purchasing again”

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Posted 5 years ago

“Je n’ai reçu que la moitié de ma commande. Déçue.”

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Posted 5 years ago

Hi Sorry to hear that, we have had more stock problems on some items due to very high levels of demand. Thanks Matt French Click

Posted 5 years ago

“Great service and high-quality coffee at a reasonable price.”

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Posted 5 years ago

“I was really happy to find that website. You get most of the products you can buy from France. I am really glad I found that website as we are unable to travel there.”

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Posted 5 years ago

“i am the loyal customer of your company. Wish you all the best.”

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Posted 5 years ago

French Click is rated 4.6 based on 10,680 reviews